Duane Effertz
brandt.flatley27@yahoo.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10146966 | Return after 30-day window | Solved | Normal | Duane Effertz | — |  Eula McKenzie | Chat | damaged | 3h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - |
| 12916888 | Refund not received | Solved | Normal | Duane Effertz | — |  Steve O'Conner | Chat | damagedrefund | 12h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - |
| 02609797 | Wholesale order question | Closed | Low | Duane Effertz | — |  Mr. Eliza Gerhold IV | Chat | returns | 3h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 29, 2026 |
| 96879087 | Missing samples in order | Solved | Urgent | Duane Effertz | — |  Lily Raynor | Chat | gift-cardbopis | 2h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 23379158 | BOPIS pickup not ready | Open | Normal | Duane Effertz | — |  Mr. Lonie Hudson | damaged | - | —Skipped | — | — | — | Apr 4, 2026 | - | |
| 64791651 | Missing samples in order | Closed | Normal | Duane Effertz | — |  Garth Dooley | shippingreturnswholesale | 3h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 10, 2026 | |
| 67649411 | Wrong shade sent | Closed | High | Duane Effertz | — |  Ignatius Cummerata | Social | refundshipping | 3d 7h | ⊘Not fired | — | — | — | Mar 30, 2026 | Apr 6, 2026 |
| 72990089 | BOPIS order cancelled at store | Solved | Normal | Duane Effertz | — |  Kip Schroeder IV | Chat | gift-cardwholesale | 3h | ⊘Not fired | — | — | — | Mar 28, 2026 | - |
| 52007563 | Klarna / Afterpay split issue | Solved | Low | Duane Effertz | — |  Amely Pacocha | shippingsamples | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 52039483 | Restock alert for backorder | Solved | Low | Duane Effertz | — | Garth Dooley | Chat | influencerreturns | 5h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - |
| 09310759 | Store experience feedback | Solved | Normal | Duane Effertz | — |  Miss Amber Hintz Sr. | Phone | — | 1d 15h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 52909845 | Discount code not working | Solved | Urgent | Duane Effertz | — | Steve O'Conner | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 71948449 | Order arrived damaged | Solved | Low | Duane Effertz | — |  Chaz Renner | damaged | 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 37177003 | Cancel subscription / Auto-replenish | Solved | Normal | Duane Effertz | — | Ignatius Cummerata | — | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 82397290 | Price match request | Open | Normal | Duane Effertz | — | Mr. Eliza Gerhold IV | Phone | returns | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 51848274 | Loyalty points not posting | Solved | Normal | Duane Effertz | — |  Mr. Skyla Trantow | bopis | 3h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 08120125 | Where is my order? | Solved | Normal | Duane Effertz | — |  Vilma Gusikowski | influencershipping | 12h | ⊘Not fired | — | — | — | Jan 28, 2026 | - | |
| 22121288 | Missing items in shipment | Solved | High | Duane Effertz | — |  Leonard Waters-Howell | influencer | 1d | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 99566433 | Discount code not working | Pending | Normal | Duane Effertz | — | Ignatius Cummerata | loyaltybopissamples | - | —Skipped | — | — | — | Jan 6, 2026 | - | |
| 99433363 | App crashes at checkout | Open | Normal | Duane Effertz | — | Lily Raynor | Chat | loyaltyshade-match | - | —Skipped | — | — | — | Dec 27, 2025 | - |
| 82215629 | Where is my order? | Closed | Normal | Duane Effertz | — |  Jacklyn Dare | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Jan 2, 2026 |
| 89573186 | Birthday gift not received | Solved | High | Duane Effertz | — | Lily Raynor | fragrance | 6h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 24242331 | BOPIS order cancelled at store | Pending | Normal | Duane Effertz | — | Miss Amber Hintz Sr. | gift-cardreturns | - | —Skipped | — | — | — | Dec 15, 2025 | - | |
| 93482238 | Item authenticity concern | Closed | Low | Duane Effertz | — | Vilma Gusikowski | — | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 | |
| 63741073 | Price match request | Solved | High | Duane Effertz | — |  Tommy Kuvalis | Chat | — | 15h | ⊘Not fired | — | — | — | Dec 10, 2025 | - |
| 59113267 | App crashes at checkout | Pending | Normal | Duane Effertz | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Dec 5, 2025 | - | |
| 00214422 | Klarna / Afterpay split issue | Pending | Normal | Duane Effertz | — |  Yazmin Jast | vip | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 03306197 | Address change after shipping | Pending | Normal | Duane Effertz | — | Kip Schroeder IV | returnsgift-card | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 07935563 | Item authenticity concern | Solved | High | Duane Effertz | — | Dr. Mandy McLaughlin | loyaltyshade-matchinfluencer | 1d | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 39641098 | Price match request | Closed | Normal | Duane Effertz | — | Amely Pacocha | fragrance | 1d 15h | ●Responded | 4/5 | — | — | Nov 10, 2025 | Nov 17, 2025 | |
| 99640319 | Klarna / Afterpay split issue | Solved | Normal | Duane Effertz | — | Garth Dooley | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - | |
| 25181685 | Wrong shade sent | Pending | High | Duane Effertz | — |  Katrina Johns | Chat | damagedfragrance | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 60306018 | Missing samples in order | Solved | High | Duane Effertz | — | Katrina Johns | Chat | — | 15h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 30919524 | Address change after shipping | Solved | Low | Duane Effertz | — | Garth Dooley | refundreturns | 11h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 69673358 | Pro discount enrollment | Closed | Normal | Duane Effertz | — | Eula McKenzie | Social | samples | 1d 15h | ⊘Not fired | — | — | — | Sep 13, 2025 | Sep 17, 2025 |
| 95281409 | Order arrived damaged | Solved | Normal | Duane Effertz | — | Eula McKenzie | refundfragranceshade-match | 4h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 71106496 | Foundation match help | Solved | Normal | Duane Effertz | — | Lily Raynor | Chat | shade-matchvipfragrance | 20h | ●Responded | 4/5 | — | — | Sep 5, 2025 | - |
| 48734331 | Order arrived damaged | Solved | Normal | Duane Effertz | — | Eula McKenzie | gift-cardinfluencerbopis | 5h | ●Responded | 7/11 | — | — | Aug 27, 2025 | - | |
| 35673563 | Store experience feedback | Solved | Normal | Duane Effertz | — |  Faith Hilll | Chat | — | 22h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - |
| 66536787 | Refund not received | Solved | Normal | Duane Effertz | — |  Darryl Jacobi | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 12069285 | Lost package follow-up | Solved | Normal | Duane Effertz | — | Faith Hilll | vipsamplesreturns | 13h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 73855321 | Restock alert for backorder | Solved | Normal | Duane Effertz | — | Vilma Gusikowski | Phone | damagedshade-matchshipping | 15h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - |
| 61482035 | App login problem | Solved | Normal | Duane Effertz | — | Mr. Lonie Hudson | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 75523780 | Pro discount enrollment | Closed | Normal | Duane Effertz | — | Garth Dooley | Social | — | 8h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 7, 2025 |
| 31612909 | App login problem | Solved | High | Duane Effertz | — | Chaz Renner | Chat | samplesgift-cardshade-match | 4h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - |
| 58452417 | Wholesale order question | Solved | High | Duane Effertz | — | Katrina Johns | returns | 11h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |
| 48201748 | Address change after shipping | Solved | High | Duane Effertz | — | Yazmin Jast | influencergift-card | 2h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 36340184 | App login problem | Open | High | Duane Effertz | — | Mr. Skyla Trantow | Social | gift-carddamagedshade-match | - | —Skipped | — | — | — | Jun 21, 2025 | - |
| 83808705 | Order arrived damaged | Pending | Low | Duane Effertz | — | Mr. Eliza Gerhold IV | gift-cardwholesaleapp | - | —Skipped | — | — | — | Jun 2, 2025 | - |