Ted Swift
sheryl.harvey35@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83359046 | Klarna / Afterpay split issue | Closed | Normal | Ted Swift | — |  Amely Pacocha | shippingapp | 1d 23h | ○Sent, no reply | — | — | — | May 20, 2026 | May 27, 2026 | |
| 73408567 | App login problem | Closed | Normal | Ted Swift | — |  Faith Hilll | Chat | — | 1d 18h | ●Responded | 4/5 | — | — | May 9, 2026 | May 16, 2026 |
| 46309924 | Where is my order? | Pending | Low | Ted Swift | — |  Katrina Johns | samples | - | —Skipped | — | — | — | Apr 15, 2026 | - | |
| 64287273 | Gift card balance question | Closed | Low | Ted Swift | — |  Eula McKenzie | Chat | refundreturnsshipping | 2d 21h | ●Responded | 2/5 | — | — | Apr 11, 2026 | Apr 17, 2026 |
| 58329124 | Foundation match help | Solved | High | Ted Swift | — |  Ignatius Cummerata | Chat | refunddamaged | 2h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - |
| 36014389 | Where is my order? | Open | High | Ted Swift | — | Faith Hilll | Chat | wholesale | - | —Skipped | — | — | — | Apr 5, 2026 | - |
| 51840057 | Cancel subscription / Auto-replenish | Solved | Low | Ted Swift | — |  Darryl Jacobi | appfragrance | 15h | ⊘Not fired | — | — | — | Apr 3, 2026 | - | |
| 74239351 | Loyalty points not posting | Solved | Low | Ted Swift | — | Amely Pacocha | Chat | — | 1d 7h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 96585529 | Allergic reaction concern | Solved | High | Ted Swift | — | Eula McKenzie | vip | 11h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 52417967 | Refund not received | Solved | Normal | Ted Swift | — |  Julie Hodkiewicz | — | 1h | ●Responded | 5/5 | — | — | Feb 15, 2026 | - | |
| 09538695 | Pro discount enrollment | Closed | High | Ted Swift | — | Amely Pacocha | wholesalereturns | 6h | ●Responded | 1/5 | — | — | Feb 10, 2026 | Feb 11, 2026 | |
| 43751676 | Question about product ingredients | Closed | Normal | Ted Swift | — |  Yazmin Jast | Phone | shipping | 1h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 27, 2026 |
| 82952312 | Item authenticity concern | Solved | High | Ted Swift | — |  Mr. Cade Senger | — | 6h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - | |
| 27718454 | BOPIS pickup not ready | Solved | Low | Ted Swift | — |  Garth Dooley | fragrance | 3h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 37114085 | Refund not received | Closed | Normal | Ted Swift | — |  Kip Schroeder IV | — | 23h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 6, 2026 | |
| 78989216 | Question about product ingredients | Solved | Normal | Ted Swift | — |  Vilma Gusikowski | shade-matchbopisreturns | 4d 13h | ●Responded | 1/5 | — | — | Dec 30, 2025 | - | |
| 62117885 | Refund not received | Closed | Low | Ted Swift | — |  Kaela Friesen | influencer | 3h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 25, 2025 | |
| 17224152 | Cancel order request | Solved | Low | Ted Swift | — | Katrina Johns | Social | — | 20h | ⊘Not fired | — | — | — | Dec 6, 2025 | - |
| 63974866 | Missing items in shipment | Pending | Normal | Ted Swift | — | Garth Dooley | app | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 87664418 | Cancel subscription / Auto-replenish | Solved | Normal | Ted Swift | — | Kaela Friesen | shipping | 5h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 00601067 | Wrong shade sent | Solved | High | Ted Swift | — |  Steve O'Conner | damagedsamplesrefund | 1d 21h | ●Responded | 4/5 | — | — | Sep 13, 2025 | - | |
| 35859859 | Cancel subscription / Auto-replenish | Solved | High | Ted Swift | — |  Miss Amber Hintz Sr. | shippingfragrance | 6d 7h | ●Responded | 2/5 | — | — | Sep 5, 2025 | - | |
| 05775911 | Refund not received | Solved | Normal | Ted Swift | — |  Lily Raynor | Phone | — | 2d 8h | ●Responded | 4/5 | — | — | Sep 3, 2025 | - |
| 16432628 | Missing items in shipment | Solved | Normal | Ted Swift | — |  Jacklyn Dare | returnsgift-card | 23h | ●Responded | 5/5 | — | — | Aug 28, 2025 | - | |
| 03779416 | Pro discount enrollment | Closed | Normal | Ted Swift | — | Kaela Friesen | Chat | returnsrefund | 4h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 1, 2025 |
| 63705511 | Allergic reaction concern | Solved | Urgent | Ted Swift | — |  Oscar O'Hara | app | 3h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 67887369 | Order arrived damaged | Closed | Normal | Ted Swift | — | Steve O'Conner | Chat | — | 15h | ●Responded | 5/5 | — | — | Aug 12, 2025 | Aug 20, 2025 |
| 37119367 | Lost package follow-up | Closed | High | Ted Swift | — | Garth Dooley | Phone | shippingdamaged | 2d 23h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 10, 2025 |
| 20811342 | Question about product ingredients | Solved | Normal | Ted Swift | — | Kaela Friesen | Phone | loyaltyfragrance | 13h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 01768048 | Insider tier issue | Pending | Low | Ted Swift | — | Julie Hodkiewicz | — | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 08088914 | Pro discount enrollment | Closed | Normal | Ted Swift | — | Mr. Cade Senger | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 24, 2025 |
| 01603590 | App login problem | Closed | Normal | Ted Swift | — | Amely Pacocha | — | 2h | ●Responded | 2/5 | — | — | Jul 21, 2025 | Jul 24, 2025 | |
| 03104146 | Missing items in shipment | Solved | Low | Ted Swift | — |  Leonard Waters-Howell | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 18588573 | App login problem | Solved | High | Ted Swift | — |  Chaz Renner | vip | 6h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 05611192 | Lost package follow-up | Solved | Normal | Ted Swift | — | Katrina Johns | shade-matchrefundfragrance | 5h | ●Responded | 10/11 | — | — | Jul 11, 2025 | - | |
| 11673900 | Pro discount enrollment | Solved | Normal | Ted Swift | — |  Mr. Eliza Gerhold IV | shade-matchreturnsgift-card | 11h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 67409023 | Klarna / Afterpay split issue | Solved | Normal | Ted Swift | — | Lily Raynor | fragrancedamaged | 9h | ●Responded | 4/5 | — | — | Jun 30, 2025 | - | |
| 94332441 | Loyalty points not posting | Solved | Normal | Ted Swift | — | Leonard Waters-Howell | influencerloyalty | 14h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 99650405 | Store experience feedback | Solved | Normal | Ted Swift | — | Lily Raynor | Chat | gift-cardrefundloyalty | 18h | ●Responded | 4/5 | — | — | Jun 15, 2025 | - |
| 06400296 | Price match request | Solved | Low | Ted Swift | — | Katrina Johns | Phone | conversation-mockuprefundbopisdamaged | 3h | ○Sent, no reply | — | 50 | Jun 12, 2025 | - | |
| 13481959 | Discount code not working | Solved | High | Ted Swift | — | Lily Raynor | Social | — | 4h | ⊘Not fired | — | — | — | Jun 12, 2025 | - |
| 64144808 | Missing samples in order | Closed | Normal | Ted Swift | — | Garth Dooley | Chat | — | 2d 17h | ●Responded | 9/11 | — | — | May 23, 2025 | May 29, 2025 |