Sophia Hintz
sally.price44@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87720636 | Where is my order? | Solved | Normal | Sophia Hintz | — |  Tommy Kuvalis | Chat | — | 1h | ⊘Not fired | — | — | — | May 4, 2026 | - |
| 40602161 | Foundation match help | Closed | High | Sophia Hintz | — |  Dr. Mandy McLaughlin | Chat | vipshade-match | 6h | ○Sent, no reply | — | — | — | Apr 29, 2026 | Apr 30, 2026 |
| 35056165 | Klarna / Afterpay split issue | Solved | High | Sophia Hintz | — |  Mr. Cade Senger | Chat | bopisapp | 12h | ⊘Not fired | — | — | — | Apr 27, 2026 | - |
| 13052173 | Item authenticity concern | Closed | Normal | Sophia Hintz | — |  Leonard Waters-Howell | Social | — | 3h | ⊘Not fired | — | — | — | Apr 24, 2026 | Apr 26, 2026 |
| 58137147 | Missing samples in order | Closed | Low | Sophia Hintz | — |  Julie Hodkiewicz | fragranceshade-match | 4h | ⊘Not fired | — | — | — | Apr 13, 2026 | Apr 16, 2026 | |
| 80951900 | Store experience feedback | Solved | Normal | Sophia Hintz | — | Leonard Waters-Howell | shippingsamplesfragrance | 9h | ●Responded | 10/11 | — | — | Apr 10, 2026 | - | |
| 80235249 | Cancel subscription / Auto-replenish | Pending | Normal | Sophia Hintz | — |  Steve O'Conner | returnswholesale | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 11635919 | Klarna / Afterpay split issue | Pending | Low | Sophia Hintz | — |  Eula McKenzie | vipreturnsgift-card | - | —Skipped | — | — | — | Mar 30, 2026 | - | |
| 76474540 | Address change after shipping | Solved | Low | Sophia Hintz | — |  Mr. Skyla Trantow | Chat | — | 5h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - |
| 68253526 | Where is my order? | Solved | Normal | Sophia Hintz | — | Mr. Skyla Trantow | samplesapp | 4d 10h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 72993865 | Missing items in shipment | Closed | Normal | Sophia Hintz | — | Dr. Mandy McLaughlin | Social | damaged | 1d | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 13, 2026 |
| 10553944 | Wrong shade sent | Solved | Normal | Sophia Hintz | — |  Yazmin Jast | shippingshade-match | 4h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 02395660 | Where is my order? | Pending | Normal | Sophia Hintz | — |  Miss Amber Hintz Sr. | bopisapp | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 14586572 | BOPIS order cancelled at store | Closed | Normal | Sophia Hintz | — |  Kip Schroeder IV | Chat | damagedshippinggift-card | 2d 12h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 14, 2026 |
| 69867681 | Wrong shade sent | Closed | Normal | Sophia Hintz | — |  Katrina Johns | loyalty | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 7, 2026 | |
| 19030592 | Missing items in shipment | Solved | Normal | Sophia Hintz | — | Mr. Skyla Trantow | Chat | influencerdamaged | 1d | ●Responded | 4/11 | — | — | Dec 15, 2025 | - |
| 76553726 | Return after 30-day window | Solved | Normal | Sophia Hintz | — | Dr. Mandy McLaughlin | bopis | 1d 23h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 30454944 | Allergic reaction concern | Closed | Normal | Sophia Hintz | — |  Mr. Eliza Gerhold IV | influencer | 9d 1h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 15, 2025 | |
| 33903572 | Address change after shipping | Pending | Normal | Sophia Hintz | — | Miss Amber Hintz Sr. | Phone | — | - | —Skipped | — | — | — | Nov 23, 2025 | - |
| 11179040 | Where is my order? | Closed | Low | Sophia Hintz | — |  Kaela Friesen | wholesaleshipping | 13h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |
| 55115288 | Wholesale order question | Solved | Low | Sophia Hintz | — |  Vilma Gusikowski | — | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | - | |
| 98358173 | Cancel order request | Solved | Normal | Sophia Hintz | — | Yazmin Jast | Chat | returns | 2h | ●Responded | 3/5 | — | — | Nov 13, 2025 | - |
| 75072933 | Restock alert for backorder | Closed | High | Sophia Hintz | — | Mr. Skyla Trantow | loyalty | 15h | ○Sent, no reply | — | — | — | Nov 9, 2025 | Nov 12, 2025 | |
| 13771931 | Birthday gift not received | Solved | Normal | Sophia Hintz | — | Leonard Waters-Howell | samplesfragrancedamaged | 17h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - | |
| 71407181 | Foundation match help | Solved | Normal | Sophia Hintz | — |  Darryl Jacobi | shippingbopis | 5h | ⊘Not fired | — | — | — | Nov 2, 2025 | - | |
| 85894584 | Store experience feedback | Solved | Normal | Sophia Hintz | — | Kaela Friesen | shippingshade-matchloyalty | 2h | ⊘Not fired | — | — | — | Oct 10, 2025 | - | |
| 86568846 | Birthday gift not received | Open | Normal | Sophia Hintz | — |  Jacklyn Dare | shade-matchreturnsgift-card | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 35215626 | Cancel order request | Closed | Low | Sophia Hintz | — | Mr. Eliza Gerhold IV | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 4, 2025 |
| 97585464 | Gift card balance question | Closed | High | Sophia Hintz | — | Mr. Eliza Gerhold IV | fragrancesamples | 1d | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 5, 2025 | |
| 39987823 | Loyalty points not posting | Closed | Low | Sophia Hintz | — |  Oscar O'Hara | — | 19h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 9, 2025 | |
| 38987773 | Cancel subscription / Auto-replenish | Closed | Normal | Sophia Hintz | — | Jacklyn Dare | shade-matchsamplesapp | 1d | ●Responded | 5/5 | — | — | Sep 5, 2025 | Sep 12, 2025 | |
| 07966119 | Item authenticity concern | Closed | Normal | Sophia Hintz | — | Kip Schroeder IV | Chat | bopissamplesgift-card | 4d 13h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 14, 2025 |
| 67175759 | Address change after shipping | Solved | Low | Sophia Hintz | — |  Ignatius Cummerata | Social | shippingwholesale | 2h | ⊘Not fired | — | — | — | Aug 4, 2025 | - |
| 47830674 | Wholesale order question | Solved | Low | Sophia Hintz | — | Mr. Cade Senger | Chat | samplesreturnsshipping | 3h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 59976941 | Influencer code not working | Closed | High | Sophia Hintz | — |  Mr. Lonie Hudson | Chat | refund | 6h | ○Sent, no reply | — | — | — | Jul 19, 2025 | Jul 21, 2025 |
| 80488645 | Where is my order? | Open | Normal | Sophia Hintz | — |  Amely Pacocha | damaged | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 06849555 | Influencer code not working | Solved | Normal | Sophia Hintz | — | Miss Amber Hintz Sr. | Chat | returnsappwholesale | 8h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 69904152 | Restock alert for backorder | Open | Normal | Sophia Hintz | — | Oscar O'Hara | Chat | damaged | - | —Skipped | — | — | — | Jun 27, 2025 | - |
| 92984663 | Foundation match help | Solved | High | Sophia Hintz | — | Mr. Lonie Hudson | Social | samples | 6h | ⊘Not fired | — | — | — | May 29, 2025 | - |
| 85966073 | Wrong shade sent | Closed | Low | Sophia Hintz | — | Katrina Johns | Chat | — | 23h | ○Sent, no reply | — | — | — | May 22, 2025 | May 24, 2025 |