Wendy Rolfson
andres84@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83655107 | Cancel order request | Solved | Normal | Wendy Rolfson | — |  Julie Hodkiewicz | returns | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 29265087 | Question about product ingredients | Solved | Low | Wendy Rolfson | — |  Steve O'Conner | refund | 22h | ⊘Not fired | — | — | — | May 11, 2026 | - | |
| 08873176 | Allergic reaction concern | Solved | Low | Wendy Rolfson | — |  Kaela Friesen | loyaltyinfluencerfragrance | 4d 21h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 94015673 | Discount code not working | Closed | Normal | Wendy Rolfson | — |  Jacklyn Dare | Chat | wholesale | 12h | ●Responded | 3/5 | — | — | May 7, 2026 | May 9, 2026 |
| 62295309 | Price match request | Solved | Normal | Wendy Rolfson | — | Steve O'Conner | Chat | influencerreturnsapp | 9h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 43870496 | Discount code not working | Solved | Normal | Wendy Rolfson | — | Julie Hodkiewicz | shade-matchwholesalebopis | 14h | ●Responded | 10/11 | — | — | May 2, 2026 | - | |
| 01206384 | Loyalty points not posting | Solved | Low | Wendy Rolfson | — |  Vilma Gusikowski | Phone | refundapp | 6h | ●Responded | 10/11 | — | — | Apr 26, 2026 | - |
| 39972397 | Where is my order? | Pending | Low | Wendy Rolfson | — |  Kip Schroeder IV | wholesaleinfluencerdamaged | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 92384198 | App crashes at checkout | Solved | Normal | Wendy Rolfson | — |  Amely Pacocha | — | 4d 7h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 43951744 | Wrong shade sent | Open | Normal | Wendy Rolfson | — |  Mr. Eliza Gerhold IV | Chat | shade-matchwholesale | - | —Skipped | — | — | — | Apr 14, 2026 | - |
| 76746010 | Missing samples in order | Closed | Normal | Wendy Rolfson | — |  Dr. Mandy McLaughlin | Social | shippingdamagedrefund | 5h | ⊘Not fired | — | — | — | Apr 13, 2026 | Apr 19, 2026 |
| 31006316 | Allergic reaction concern | Solved | Normal | Wendy Rolfson | — | Julie Hodkiewicz | Phone | gift-card | 10h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 36036109 | Address change after shipping | Solved | High | Wendy Rolfson | — | Kaela Friesen | Chat | refundreturnsloyalty | 5h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 43598616 | Restock alert for backorder | Closed | Low | Wendy Rolfson | — |  Garth Dooley | — | 3h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Mar 29, 2026 | |
| 63099719 | Influencer code not working | Solved | High | Wendy Rolfson | — |  Oscar O'Hara | Chat | loyalty | 4h | ⊘Not fired | — | — | — | Mar 26, 2026 | - |
| 27181889 | Loyalty points not posting | Open | High | Wendy Rolfson | — | Kip Schroeder IV | refundbopis | - | —Skipped | — | — | — | Mar 16, 2026 | - | |
| 57535523 | Lost package follow-up | Solved | Normal | Wendy Rolfson | — |  Tommy Kuvalis | Chat | loyaltyinfluencerapp | 9d | ●Responded | 1/5 | — | — | Mar 12, 2026 | - |
| 28216980 | Missing items in shipment | Pending | High | Wendy Rolfson | — | Julie Hodkiewicz | Chat | app | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 15010380 | Influencer code not working | Solved | Low | Wendy Rolfson | — | Dr. Mandy McLaughlin | loyaltyreturnssamples | 17h | ●Responded | 4/5 | — | — | Feb 4, 2026 | - | |
| 64049020 | Foundation match help | Solved | High | Wendy Rolfson | — | Julie Hodkiewicz | damagedrefund | 16h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 33460132 | Address change after shipping | Pending | Normal | Wendy Rolfson | — |  Eula McKenzie | Chat | shippingrefund | - | —Skipped | — | — | — | Jan 31, 2026 | - |
| 31646352 | Klarna / Afterpay split issue | Closed | Normal | Wendy Rolfson | — |  Chaz Renner | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 2, 2026 |
| 79873293 | Return after 30-day window | Closed | Normal | Wendy Rolfson | — |  Ignatius Cummerata | Social | samples | 5h | ⊘Not fired | — | — | — | Jan 16, 2026 | Jan 17, 2026 |
| 01312224 | Return after 30-day window | Solved | Normal | Wendy Rolfson | — | Tommy Kuvalis | Chat | bopisgift-cardloyalty | 2h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - |
| 95237252 | Cancel order request | Open | High | Wendy Rolfson | — | Oscar O'Hara | shipping | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 11413006 | Order arrived damaged | Closed | Low | Wendy Rolfson | — |  Darryl Jacobi | fragrance | 2h | ●Responded | 3/5 | — | — | Dec 23, 2025 | Dec 25, 2025 | |
| 71192459 | Foundation match help | Pending | Normal | Wendy Rolfson | — |  Yazmin Jast | Phone | — | - | —Skipped | — | — | — | Dec 19, 2025 | - |
| 30350306 | Store experience feedback | Pending | Normal | Wendy Rolfson | — |  Faith Hilll | — | - | —Skipped | — | — | — | Dec 18, 2025 | - | |
| 37015603 | Cancel order request | Closed | Normal | Wendy Rolfson | — | Julie Hodkiewicz | Chat | gift-cardrefund | 14h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 18, 2025 |
| 62006858 | Wholesale order question | Pending | Low | Wendy Rolfson | — | Faith Hilll | Chat | returns | - | —Skipped | — | — | — | Nov 27, 2025 | - |
| 61068245 | Influencer code not working | Solved | Normal | Wendy Rolfson | — | Faith Hilll | damaged | 5d 15h | ●Responded | 3/5 | — | — | Nov 13, 2025 | - | |
| 95421916 | Discount code not working | Solved | Low | Wendy Rolfson | — |  Leonard Waters-Howell | Phone | shade-matchloyaltyvip | 5h | ●Responded | 3/5 | — | — | Oct 28, 2025 | - |
| 53556655 | Store experience feedback | Closed | Normal | Wendy Rolfson | — | Dr. Mandy McLaughlin | fragrancevip | 1d | ⊘Not fired | — | — | — | Oct 28, 2025 | Oct 31, 2025 | |
| 30641673 | BOPIS pickup not ready | Solved | Normal | Wendy Rolfson | — | Eula McKenzie | samples | 11h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 07644850 | BOPIS pickup not ready | Closed | Low | Wendy Rolfson | — |  Mr. Cade Senger | vipfragrance | 2h | ●Responded | 5/5 | — | — | Oct 21, 2025 | Oct 23, 2025 | |
| 13159615 | Allergic reaction concern | Closed | Normal | Wendy Rolfson | — | Kip Schroeder IV | refundloyalty | 7h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 18, 2025 | |
| 16621604 | Question about product ingredients | Solved | Normal | Wendy Rolfson | — |  Lily Raynor | returnsshipping | 12h | ●Responded | 9/11 | — | — | Oct 11, 2025 | - | |
| 88177123 | Question about product ingredients | Solved | Normal | Wendy Rolfson | — | Yazmin Jast | Chat | shipping | 2d 6h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 22942283 | Missing items in shipment | Solved | Normal | Wendy Rolfson | — | Tommy Kuvalis | Chat | — | 8h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 05524225 | Pro discount enrollment | Pending | Normal | Wendy Rolfson | — | Chaz Renner | Social | vipfragrancebopis | - | —Skipped | — | — | — | Aug 17, 2025 | - |
| 05890447 | Missing items in shipment | Closed | Low | Wendy Rolfson | — | Chaz Renner | Chat | — | 16h | ●Responded | 3/5 | — | — | Aug 14, 2025 | Aug 16, 2025 |
| 93781215 | Missing samples in order | Solved | Normal | Wendy Rolfson | — |  Miss Amber Hintz Sr. | samples | 20h | ●Responded | 3/5 | — | — | Aug 14, 2025 | - | |
| 48894465 | Store experience feedback | Solved | Normal | Wendy Rolfson | — |  Mr. Skyla Trantow | — | 9h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 28782911 | Cancel subscription / Auto-replenish | Solved | High | Wendy Rolfson | — | Miss Amber Hintz Sr. | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 76618868 | Influencer code not working | Pending | Normal | Wendy Rolfson | — | Chaz Renner | shade-matchvip | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 45798185 | Wholesale order question | Solved | Normal | Wendy Rolfson | — | Chaz Renner | Phone | wholesale | 5h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 80072151 | App login problem | Closed | High | Wendy Rolfson | — | Chaz Renner | — | 6h | ●Responded | 4/5 | — | — | Jul 9, 2025 | Jul 15, 2025 | |
| 49445477 | Wrong shade sent | Solved | Low | Wendy Rolfson | — | Chaz Renner | Chat | vipsamplesapp | 12h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - |
| 77814096 | Insider tier issue | Pending | Normal | Wendy Rolfson | — | Lily Raynor | gift-cardinfluencerapp | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 77579513 | Discount code not working | Solved | Normal | Wendy Rolfson | — | Mr. Skyla Trantow | Chat | — | 1h | ○Sent, no reply | — | — | — | May 30, 2025 | - |