Kayleigh D'Amore
Studio Eleven·roger_lueilwitz99@studio11.co
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27582822 | BOPIS pickup not ready | Closed | Urgent | Studio Eleven | returns | 18h | ○Sent, no reply | — | — | — | May 11, 2026 | May 19, 2026 | |||
| 20545493 | Foundation match help | Solved | High | Studio Eleven | — | 17h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |||
| 33160646 | Gift card balance question | Solved | Normal | Studio Eleven | Chat | shade-matchshippingfragrance | 2d 5h | ●Responded | 4/5 | — | — | May 5, 2026 | - | ||
| 50237400 | Cancel order request | Solved | Normal | Studio Eleven | shade-matchdamaged | 18h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |||
| 22906472 | Influencer code not working | Closed | Normal | Studio Eleven | Chat | samples | 1h | ●Responded | 5/5 | — | — | Apr 17, 2026 | Apr 23, 2026 | ||
| 90471349 | Wholesale order question | Solved | Normal | Studio Eleven | gift-cardloyaltywholesale | 2h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |||
| 02472891 | Lost package follow-up | Solved | Normal | Studio Eleven | Chat | — | 4h | ⊘Not fired | — | — | — | Mar 25, 2026 | - | ||
| 82200573 | Item authenticity concern | Closed | Normal | Studio Eleven | shipping | 2h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |||
| 18384819 | Foundation match help | Solved | Normal | Studio Eleven | — | 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |||
| 78244993 | Shipping cost question | Solved | High | Studio Eleven | shade-matchappinfluencer | 1d 1h | ●Responded | 3/5 | — | — | Mar 3, 2026 | - | |||
| 83171413 | Insider tier issue | Closed | Normal | Studio Eleven | shade-matchloyaltyrefund | 14h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 5, 2026 | |||
| 10147801 | Store experience feedback | Solved | Normal | Studio Eleven | — | 23h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |||
| 06813876 | Foundation match help | Closed | Low | Studio Eleven | — | 3h | ⊘Not fired | — | — | — | Feb 9, 2026 | Feb 12, 2026 | |||
| 11806894 | Loyalty points not posting | Open | Urgent | Studio Eleven | influencerloyalty | - | —Skipped | — | — | — | Feb 3, 2026 | - | |||
| 34342105 | Item authenticity concern | Pending | Normal | Studio Eleven | Phone | appdamaged | - | —Skipped | — | — | — | Jan 30, 2026 | - | ||
| 56816580 | Birthday gift not received | Closed | Low | Studio Eleven | Chat | samplesinfluencershade-match | 4h | ●Responded | 5/5 | — | — | Jan 28, 2026 | Jan 30, 2026 | ||
| 66588278 | Address change after shipping | Open | High | Studio Eleven | Chat | gift-cardshade-matchapp | - | —Skipped | — | — | — | Jan 5, 2026 | - | ||
| 12353399 | Missing samples in order | Closed | Normal | Studio Eleven | Chat | refund | 1d 6h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 3, 2026 | ||
| 87485636 | Price match request | Solved | Normal | Studio Eleven | Chat | loyaltyshade-matchbopis | 1h | ●Responded | 3/5 | — | — | Dec 29, 2025 | - | ||
| 97623823 | Loyalty points not posting | Closed | Urgent | Studio Eleven | Phone | — | 20h | ●Responded | 5/5 | — | — | Dec 19, 2025 | Dec 21, 2025 | ||
| 31185219 | Cancel order request | Solved | Normal | Studio Eleven | bopisshade-match | 7h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |||
| 66100860 | Store experience feedback | Closed | Urgent | Studio Eleven | wholesalevipdamaged | 1h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 11, 2025 | |||
| 09784404 | Pro discount enrollment | Solved | Urgent | Studio Eleven | shade-match | 1h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | |||
| 22831284 | Wholesale order question | Closed | Normal | Studio Eleven | appdamagedvip | 1d 23h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 7, 2025 | |||
| 15307984 | Klarna / Afterpay split issue | Closed | Low | Studio Eleven | Chat | shipping | 6h | ⊘Not fired | — | — | — | Oct 28, 2025 | Oct 29, 2025 | ||
| 75718075 | Loyalty points not posting | Solved | Normal | Studio Eleven | Chat | viployalty | 1d 14h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | ||
| 90623726 | Lost package follow-up | Solved | Low | Studio Eleven | — | 2h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |||
| 25127922 | Lost package follow-up | Solved | Normal | Studio Eleven | Chat | bopis | 5h | ●Responded | 10/11 | — | — | Sep 30, 2025 | - | ||
| 47187169 | App crashes at checkout | Pending | Urgent | Studio Eleven | Chat | influencershipping | - | —Skipped | — | — | — | Sep 22, 2025 | - | ||
| 56816685 | Return after 30-day window | Solved | Urgent | Studio Eleven | Chat | — | 3h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - | ||
| 87815055 | Store experience feedback | Solved | Low | Studio Eleven | — | 9h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |||
| 16489664 | Insider tier issue | Solved | Normal | Studio Eleven | damagedvipsamples | 4h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |||
| 82652875 | Pro discount enrollment | Solved | Normal | Studio Eleven | Social | refundbopis | 3h | ⊘Not fired | — | — | — | Aug 25, 2025 | - | ||
| 96856401 | Influencer code not working | Solved | Normal | Studio Eleven | loyalty | 8h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | |||
| 91141360 | Shipping cost question | Closed | High | Studio Eleven | Social | damaged | 6h | ⊘Not fired | — | — | — | Aug 18, 2025 | Aug 22, 2025 | ||
| 47990046 | Wrong shade sent | Solved | Normal | Studio Eleven | wholesale | 8h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |||
| 41554920 | Where is my order? | Closed | Low | Studio Eleven | shippingdamaged | 10h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 9, 2025 | |||
| 40633352 | Foundation match help | Solved | High | Studio Eleven | — | 18h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |||
| 18762456 | Price match request | Solved | High | Studio Eleven | Chat | fragrancevip | 3h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | ||
| 55664012 | Gift card balance question | Solved | Low | Studio Eleven | Chat | refundgift-cardsamples | 2h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | ||
| 42381673 | Missing samples in order | Solved | Normal | Studio Eleven | refundbopis | 1h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |||
| 10365726 | Restock alert for backorder | Closed | Normal | Studio Eleven | app | 2h | ●Responded | 4/5 | — | — | Jul 9, 2025 | Jul 13, 2025 | |||
| 85822340 | Shipping cost question | Open | Normal | Studio Eleven | wholesaleshippinginfluencer | - | —Skipped | — | — | — | Jun 11, 2025 | - | |||
| 35393354 | App login problem | Solved | Normal | Studio Eleven | shipping | 5h | ○Sent, no reply | — | — | — | Jun 1, 2025 | - | |||
| 69541895 | Refund not received | Solved | Normal | Studio Eleven | Chat | shade-match | 13h | ●Responded | 4/5 | — | — | Jun 1, 2025 | - | ||
| 26954049 | Restock alert for backorder | Solved | High | Studio Eleven | Chat | returnsfragranceloyalty | 7h | ●Responded | 4/5 | — | — | May 30, 2025 | - |