Jon Walter
rickie_treutel@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 70585745 | Address change after shipping | Solved | Normal | Jon Walter | — |  Jacklyn Dare | Chat | appgift-card | 3h | ●Responded | 5/5 | — | — | May 18, 2026 | - |
| 61061330 | Restock alert for backorder | Closed | Low | Jon Walter | — |  Kip Schroeder IV | shipping | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |
| 70779129 | Allergic reaction concern | Solved | Normal | Jon Walter | — |  Yazmin Jast | loyaltyshippingdamaged | 6h | ●Responded | 5/5 | — | — | Apr 29, 2026 | - | |
| 46610091 | Question about product ingredients | Closed | Low | Jon Walter | — |  Julie Hodkiewicz | shade-matchdamaged | 3h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 3, 2026 | |
| 31090129 | Influencer code not working | Closed | High | Jon Walter | — |  Miss Amber Hintz Sr. | Phone | returns | 3h | ○Sent, no reply | — | — | — | Apr 12, 2026 | Apr 15, 2026 |
| 74479726 | Order arrived damaged | Closed | Urgent | Jon Walter | — |  Katrina Johns | Chat | — | 2d 6h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 14, 2026 |
| 81145829 | Klarna / Afterpay split issue | Pending | Normal | Jon Walter | — |  Mr. Eliza Gerhold IV | Phone | gift-card | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 43648640 | Store experience feedback | Closed | Normal | Jon Walter | — |  Ignatius Cummerata | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 6, 2026 |
| 21027696 | Shipping cost question | Solved | Normal | Jon Walter | — |  Vilma Gusikowski | gift-cardwholesalereturns | 2h | ●Responded | 5/5 | — | — | Mar 18, 2026 | - | |
| 21017889 | Item authenticity concern | Solved | Low | Jon Walter | — | Julie Hodkiewicz | Phone | fragrance | 20h | ⊘Not fired | — | — | — | Mar 9, 2026 | - |
| 50577058 | Cancel order request | Pending | Normal | Jon Walter | — |  Steve O'Conner | returnssamplesapp | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 37072796 | Address change after shipping | Pending | Urgent | Jon Walter | — |  Tommy Kuvalis | Phone | — | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 11940944 | Wholesale order question | Solved | Low | Jon Walter | — |  Lily Raynor | app | 5h | ●Responded | 3/5 | — | — | Feb 12, 2026 | - | |
| 75189816 | Foundation match help | Pending | Normal | Jon Walter | — | Mr. Eliza Gerhold IV | shipping | - | —Skipped | — | — | — | Jan 30, 2026 | - | |
| 64079965 | BOPIS pickup not ready | Solved | High | Jon Walter | — |  Eula McKenzie | — | 4h | ●Responded | 10/11 | — | — | Jan 15, 2026 | - | |
| 76509183 | Refund not received | Closed | High | Jon Walter | — |  Amely Pacocha | damagedfragrancewholesale | 3h | ●Responded | 10/11 | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 92439574 | Insider tier issue | Open | High | Jon Walter | — | Miss Amber Hintz Sr. | Phone | — | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 43509195 | Missing items in shipment | Closed | Normal | Jon Walter | — | Tommy Kuvalis | — | 4h | ●Responded | 4/5 | — | — | Dec 23, 2025 | Dec 30, 2025 | |
| 22142860 | Loyalty points not posting | Solved | Normal | Jon Walter | — | Jacklyn Dare | shade-matchshippingvip | 17h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 33323424 | Cancel order request | Solved | Normal | Jon Walter | — | Ignatius Cummerata | Social | samples | 5h | ⊘Not fired | — | — | — | Nov 30, 2025 | - |
| 24007127 | Lost package follow-up | Solved | Urgent | Jon Walter | — | Ignatius Cummerata | influencer | 6h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - | |
| 75704494 | Item authenticity concern | Closed | Normal | Jon Walter | — | Eula McKenzie | — | 5h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |
| 24210089 | Missing items in shipment | Closed | High | Jon Walter | — | Jacklyn Dare | Chat | samples | 4h | ●Responded | 10/11 | — | — | Nov 18, 2025 | Nov 21, 2025 |
| 57262692 | Gift card balance question | Pending | Urgent | Jon Walter | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 12421428 | BOPIS order cancelled at store | Solved | Normal | Jon Walter | — |  Mr. Cade Senger | Chat | wholesale | 2d 3h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 43380111 | Order arrived damaged | Solved | High | Jon Walter | — |  Dr. Mandy McLaughlin | Chat | gift-card | 5d 20h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - |
| 36299459 | Wholesale order question | Solved | Normal | Jon Walter | — |  Oscar O'Hara | Chat | appgift-card | 10h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - |
| 60712718 | Pro discount enrollment | Solved | Normal | Jon Walter | — |  Darryl Jacobi | Chat | — | 2h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - |
| 72079961 | Store experience feedback | Closed | Low | Jon Walter | — | Jacklyn Dare | Chat | refund | 1h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 15, 2025 |
| 11845259 | Return after 30-day window | Pending | Low | Jon Walter | — | Yazmin Jast | fragrance | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 80427058 | Missing samples in order | Closed | High | Jon Walter | — | Jacklyn Dare | Phone | returns | 3h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 6, 2025 |
| 36748572 | Gift card balance question | Solved | Normal | Jon Walter | — |  Garth Dooley | Chat | damagedvip | 6h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 93615405 | BOPIS pickup not ready | Closed | Normal | Jon Walter | — | Mr. Cade Senger | Chat | refund | 4h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 23, 2025 |
| 05156746 | Restock alert for backorder | Solved | Normal | Jon Walter | — | Oscar O'Hara | — | 5h | ●Responded | 5/5 | — | — | Sep 20, 2025 | - | |
| 67070438 | Where is my order? | Closed | Normal | Jon Walter | — |  Chaz Renner | Phone | — | 4h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 22, 2025 |
| 85032556 | Shipping cost question | Solved | High | Jon Walter | — |  Kaela Friesen | Chat | — | 20h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 58693809 | Where is my order? | Pending | Normal | Jon Walter | — | Lily Raynor | Chat | bopis | - | —Skipped | — | — | — | Sep 12, 2025 | - |
| 40408696 | Item authenticity concern | Solved | Normal | Jon Walter | — | Amely Pacocha | damagedsamples | 4h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 21372522 | Influencer code not working | Solved | Normal | Jon Walter | — | Lily Raynor | — | 2h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |
| 79942890 | Missing samples in order | Solved | Normal | Jon Walter | — | Yazmin Jast | app | 2h | ●Responded | 10/11 | — | — | Aug 2, 2025 | - | |
| 41261688 | Restock alert for backorder | Solved | Normal | Jon Walter | — | Chaz Renner | Phone | refund | 3h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 58509882 | Pro discount enrollment | Closed | Normal | Jon Walter | — | Jacklyn Dare | — | 2d 8h | ●Responded | 4/5 | — | — | Jul 28, 2025 | Aug 5, 2025 | |
| 28929884 | Refund not received | Solved | Normal | Jon Walter | — | Jacklyn Dare | — | 6h | ●Responded | 5/5 | — | — | Jul 3, 2025 | - | |
| 09623435 | Restock alert for backorder | Solved | High | Jon Walter | — | Jacklyn Dare | Phone | — | 16h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 35867675 | Shipping cost question | Solved | High | Jon Walter | — | Steve O'Conner | shade-match | 5d 5h | ●Responded | 3/5 | — | — | May 31, 2025 | - | |
| 36349096 | Lost package follow-up | Solved | Low | Jon Walter | — | Jacklyn Dare | Chat | samples | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | - |