Davin Schaden
Modern Mercantile·ryan_cremin79@modernmerc.co
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90975436 | App login problem | Solved | High | Davin Schaden | Modern Mercantile |  Dr. Mandy McLaughlin | Chat | returnsfragrancegift-card | 2d 5h | ●Responded | 3/5 | — | — | May 22, 2026 | - |
| 79109806 | Pro discount enrollment | Pending | Normal | Davin Schaden | Modern Mercantile |  Mr. Cade Senger | bopissamples | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 75517305 | Wholesale order question | Solved | Normal | Davin Schaden | Modern Mercantile |  Katrina Johns | appshade-matchshipping | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 96403648 | Missing items in shipment | Solved | High | Davin Schaden | Modern Mercantile |  Yazmin Jast | Chat | — | 3h | ●Responded | 5/5 | — | — | Apr 18, 2026 | - |
| 98655700 | Question about product ingredients | Solved | Normal | Davin Schaden | Modern Mercantile |  Chaz Renner | Social | appshade-matchreturns | 22h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 88924834 | Restock alert for backorder | Solved | Normal | Davin Schaden | Modern Mercantile |  Lily Raynor | Chat | — | 9h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - |
| 23919960 | Influencer code not working | Solved | Low | Davin Schaden | Modern Mercantile |  Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 80109670 | Gift card balance question | Solved | Normal | Davin Schaden | Modern Mercantile |  Ignatius Cummerata | Phone | loyaltyinfluencersamples | 5h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - |
| 07361640 | Loyalty points not posting | Closed | Normal | Davin Schaden | Modern Mercantile | Chaz Renner | Chat | shippingbopis | 5d 18h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Mar 8, 2026 |
| 72637003 | BOPIS pickup not ready | Solved | Low | Davin Schaden | Modern Mercantile |  Jacklyn Dare | — | 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 37373859 | Insider tier issue | Pending | Normal | Davin Schaden | Modern Mercantile | Katrina Johns | — | - | —Skipped | — | — | — | Dec 11, 2025 | - | |
| 65422269 | Address change after shipping | Solved | Normal | Davin Schaden | Modern Mercantile |  Kip Schroeder IV | Social | shade-match | 1h | ⊘Not fired | — | — | — | Dec 6, 2025 | - |
| 72063392 | Klarna / Afterpay split issue | Solved | Urgent | Davin Schaden | Modern Mercantile |  Eula McKenzie | vipshade-match | 6h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 80863876 | Influencer code not working | Closed | Low | Davin Schaden | Modern Mercantile |  Garth Dooley | Phone | — | 1h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 6, 2025 |
| 99173928 | Wholesale order question | Closed | Normal | Davin Schaden | Modern Mercantile |  Mr. Eliza Gerhold IV | refundsamples | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 15, 2025 | |
| 65403149 | Klarna / Afterpay split issue | Open | Normal | Davin Schaden | Modern Mercantile |  Miss Amber Hintz Sr. | Chat | returns | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 74072422 | Cancel subscription / Auto-replenish | Closed | Normal | Davin Schaden | Modern Mercantile |  Mr. Skyla Trantow | — | 1h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 14, 2025 | |
| 59228833 | Missing samples in order | Solved | Low | Davin Schaden | Modern Mercantile |  Kaela Friesen | — | 4h | ●Responded | 3/5 | — | — | Nov 1, 2025 | - | |
| 89413999 | BOPIS pickup not ready | Solved | High | Davin Schaden | Modern Mercantile | Kaela Friesen | Chat | shade-matchloyalty | 3h | ●Responded | 4/5 | — | — | Nov 1, 2025 | - |
| 17564665 | Cancel order request | Closed | Normal | Davin Schaden | Modern Mercantile | Ignatius Cummerata | shipping | 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |
| 84064031 | Allergic reaction concern | Closed | High | Davin Schaden | Modern Mercantile | Eula McKenzie | Chat | — | 4h | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 3, 2025 |
| 56664390 | BOPIS order cancelled at store | Solved | Low | Davin Schaden | Modern Mercantile | Eula McKenzie | appinfluencerreturns | 2d 1h | ●Responded | 3/5 | — | — | Aug 18, 2025 | - | |
| 09259238 | Shipping cost question | Solved | Normal | Davin Schaden | Modern Mercantile |  Oscar O'Hara | loyalty | 5h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 75862158 | Loyalty points not posting | Pending | Normal | Davin Schaden | Modern Mercantile | Eula McKenzie | wholesalebopis | - | —Skipped | — | — | — | Jul 30, 2025 | - | |
| 98434214 | Klarna / Afterpay split issue | Solved | Low | Davin Schaden | Modern Mercantile | Yazmin Jast | gift-card | 17h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 88056080 | App crashes at checkout | Solved | Normal | Davin Schaden | Modern Mercantile | Katrina Johns | Social | — | 2d 6h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 37836327 | App crashes at checkout | Open | Normal | Davin Schaden | Modern Mercantile | Mr. Skyla Trantow | Chat | shade-matchdamagedapp | - | —Skipped | — | — | — | Jun 27, 2025 | - |
| 02201069 | BOPIS pickup not ready | Solved | Normal | Davin Schaden | Modern Mercantile | Mr. Eliza Gerhold IV | shade-match | 3h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 54134961 | Shipping cost question | Solved | Low | Davin Schaden | Modern Mercantile |  Tommy Kuvalis | samples | 1d | ●Responded | 5/5 | — | — | Jun 1, 2025 | - | |
| 19338274 | BOPIS pickup not ready | Closed | Normal | Davin Schaden | Modern Mercantile | Mr. Eliza Gerhold IV | Chat | — | 5h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 2, 2025 |
| 62405319 | Klarna / Afterpay split issue | Closed | Urgent | Davin Schaden | Modern Mercantile | Oscar O'Hara | — | 8h | ○Sent, no reply | — | — | — | May 24, 2025 | May 29, 2025 |