Dr. Hermann Ferry
Marquee Events·mable_dicki@marqueeevents.co
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15974169 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Jacklyn Dare | Chat | samplesvip | 12h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 95314932 | Foundation match help | Solved | High | Dr. Hermann Ferry | Marquee Events |  Lily Raynor | Chat | fragrancebopis | 8h | ●Responded | 3/5 | — | — | May 15, 2026 | - |
| 93246271 | Return after 30-day window | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Katrina Johns | Chat | appgift-cardrefund | 9h | ●Responded | 4/11 | — | — | May 15, 2026 | - |
| 40621314 | Gift card balance question | Closed | Normal | Dr. Hermann Ferry | Marquee Events | Lily Raynor | Social | fragrance | 1d 22h | ⊘Not fired | — | — | — | Apr 21, 2026 | Apr 26, 2026 |
| 23484529 | Store experience feedback | Closed | Low | Dr. Hermann Ferry | Marquee Events |  Faith Hilll | Chat | influencerdamagedshade-match | 4h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 13, 2026 |
| 97597907 | Refund not received | Closed | Normal | Dr. Hermann Ferry | Marquee Events |  Steve O'Conner | app | 2h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 5, 2026 | |
| 87110310 | Gift card balance question | Solved | Low | Dr. Hermann Ferry | Marquee Events |  Mr. Lonie Hudson | Phone | influencerfragrancegift-card | 3h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 60026614 | Cancel order request | Solved | Normal | Dr. Hermann Ferry | Marquee Events | Faith Hilll | returns | 13h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 46882983 | Foundation match help | Solved | Urgent | Dr. Hermann Ferry | Marquee Events |  Julie Hodkiewicz | Chat | loyaltyvip | 1d 14h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 58116862 | Price match request | Closed | Normal | Dr. Hermann Ferry | Marquee Events |  Mr. Skyla Trantow | fragrance | 5h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 13, 2026 | |
| 65760519 | Return after 30-day window | Pending | Normal | Dr. Hermann Ferry | Marquee Events |  Amely Pacocha | shade-matchloyaltydamaged | - | —Skipped | — | — | — | Feb 13, 2026 | - | |
| 01200621 | Birthday gift not received | Solved | High | Dr. Hermann Ferry | Marquee Events |  Kip Schroeder IV | Chat | shade-matchrefunddamaged | 4h | ●Responded | 5/5 | — | — | Feb 2, 2026 | - |
| 48200298 | Gift card balance question | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Mr. Eliza Gerhold IV | damagedvip | 20h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 38563241 | Wholesale order question | Pending | Normal | Dr. Hermann Ferry | Marquee Events |  Darryl Jacobi | Chat | wholesale | - | —Skipped | — | — | — | Jan 12, 2026 | - |
| 75974617 | Refund not received | Closed | Normal | Dr. Hermann Ferry | Marquee Events | Faith Hilll | shipping | 7h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Jan 2, 2026 | |
| 66847789 | Lost package follow-up | Closed | Low | Dr. Hermann Ferry | Marquee Events |  Mr. Cade Senger | Social | influencerappshade-match | 3h | ⊘Not fired | — | — | — | Dec 26, 2025 | Dec 29, 2025 |
| 41691889 | Allergic reaction concern | Pending | High | Dr. Hermann Ferry | Marquee Events | Jacklyn Dare | Chat | shipping | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 79936606 | Foundation match help | Closed | Normal | Dr. Hermann Ferry | Marquee Events |  Oscar O'Hara | Chat | wholesaleinfluencer | 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 30, 2025 |
| 05157640 | Discount code not working | Solved | Normal | Dr. Hermann Ferry | Marquee Events | Mr. Lonie Hudson | wholesalerefund | 10h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - | |
| 91444478 | Missing samples in order | Solved | Low | Dr. Hermann Ferry | Marquee Events | Darryl Jacobi | Chat | gift-cardreturnsshade-match | 5d 19h | ●Responded | 3/5 | — | — | Nov 30, 2025 | - |
| 93851219 | Where is my order? | Closed | Urgent | Dr. Hermann Ferry | Marquee Events |  Leonard Waters-Howell | Phone | returnsvipinfluencer | 16h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 24, 2025 |
| 04647527 | Loyalty points not posting | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Chaz Renner | Social | samplesrefund | 3h | ⊘Not fired | — | — | — | Nov 10, 2025 | - |
| 03841375 | App crashes at checkout | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Miss Amber Hintz Sr. | bopisfragrance | 2h | ⊘Not fired | — | — | — | Nov 7, 2025 | - | |
| 33126918 | Wholesale order question | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Yazmin Jast | loyaltywholesale | 12h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 91779925 | Missing samples in order | Solved | Normal | Dr. Hermann Ferry | Marquee Events | Chaz Renner | — | 8h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 00542576 | Missing samples in order | Open | Normal | Dr. Hermann Ferry | Marquee Events | Chaz Renner | — | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 23621599 | Where is my order? | Closed | Low | Dr. Hermann Ferry | Marquee Events | Julie Hodkiewicz | loyalty | 1h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 25, 2025 | |
| 01693177 | Item authenticity concern | Closed | Normal | Dr. Hermann Ferry | Marquee Events | Faith Hilll | Chat | returnsbopis | 6h | ●Responded | 5/5 | — | — | Oct 10, 2025 | Oct 12, 2025 |
| 76450103 | Missing items in shipment | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Tommy Kuvalis | Chat | bopissamples | 1h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - |
| 96264044 | Missing items in shipment | Pending | Normal | Dr. Hermann Ferry | Marquee Events |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Oct 8, 2025 | - |
| 69090916 | BOPIS order cancelled at store | Pending | High | Dr. Hermann Ferry | Marquee Events |  Eula McKenzie | fragrance | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 41899091 | Wholesale order question | Closed | Normal | Dr. Hermann Ferry | Marquee Events | Lily Raynor | Chat | fragrancegift-card | 12h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 28, 2025 |
| 00844464 | Price match request | Solved | Urgent | Dr. Hermann Ferry | Marquee Events | Mr. Lonie Hudson | Social | fragranceinfluencer | 6h | ⊘Not fired | — | — | — | Aug 14, 2025 | - |
| 58390756 | Refund not received | Solved | Normal | Dr. Hermann Ferry | Marquee Events | Mr. Cade Senger | shade-matchloyaltyrefund | 1h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 43999997 | Refund not received | Solved | Normal | Dr. Hermann Ferry | Marquee Events | Yazmin Jast | Chat | refund | 8h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 49186489 | Allergic reaction concern | Solved | Normal | Dr. Hermann Ferry | Marquee Events |  Ignatius Cummerata | — | 2d 4h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 73464175 | Where is my order? | Solved | High | Dr. Hermann Ferry | Marquee Events | Leonard Waters-Howell | Phone | shipping | 1h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 61339762 | Loyalty points not posting | Closed | Low | Dr. Hermann Ferry | Marquee Events | Eula McKenzie | Chat | shippingshade-match | 3d | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jul 3, 2025 |
| 79068577 | Foundation match help | Pending | Normal | Dr. Hermann Ferry | Marquee Events | Amely Pacocha | Phone | loyaltyreturns | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 16759336 | Wrong shade sent | Closed | Normal | Dr. Hermann Ferry | Marquee Events | Kip Schroeder IV | fragrance | 3h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 29, 2025 | |
| 09843936 | Price match request | Pending | Normal | Dr. Hermann Ferry | Marquee Events | Tommy Kuvalis | Chat | shade-matchbopis | - | —Skipped | — | — | — | Jun 20, 2025 | - |
| 61650025 | Refund not received | Solved | High | Dr. Hermann Ferry | Marquee Events | Garth Dooley | Phone | refundloyaltydamaged | 5h | ●Responded | 2/5 | — | — | Jun 17, 2025 | - |
| 26153675 | Order arrived damaged | Solved | Low | Dr. Hermann Ferry | Marquee Events | Mr. Eliza Gerhold IV | fragrancereturnsshade-match | 1h | ●Responded | 3/5 | — | — | Jun 13, 2025 | - | |
| 89119505 | Missing items in shipment | Closed | Low | Dr. Hermann Ferry | Marquee Events | Mr. Eliza Gerhold IV | fragrance | 18h | ●Responded | 10/11 | — | — | Jun 12, 2025 | Jun 20, 2025 |