Elsie Schumm
grace41@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34083287 | Lost package follow-up | Solved | Urgent | Elsie Schumm | — |  Katrina Johns | — | 2d 23h | ●Responded | 4/5 | — | — | May 16, 2026 | - | |
| 02991207 | Restock alert for backorder | Solved | High | Elsie Schumm | — |  Ignatius Cummerata | — | 5h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 71148512 | Return after 30-day window | Closed | High | Elsie Schumm | — |  Tommy Kuvalis | fragranceshade-match | 2d 16h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 10, 2026 | |
| 28718839 | Klarna / Afterpay split issue | Open | Normal | Elsie Schumm | — |  Lily Raynor | Phone | shade-matchwholesalefragrance | - | —Skipped | — | — | — | Apr 13, 2026 | - |
| 43406186 | BOPIS order cancelled at store | Closed | Low | Elsie Schumm | — |  Miss Amber Hintz Sr. | Social | wholesalefragrance | 2h | ⊘Not fired | — | — | — | Apr 10, 2026 | Apr 14, 2026 |
| 88450055 | Allergic reaction concern | Solved | Normal | Elsie Schumm | — |  Mr. Skyla Trantow | bopis | 4h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 21375540 | Address change after shipping | Solved | Low | Elsie Schumm | — | Tommy Kuvalis | loyaltyreturns | 6h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 18816296 | Restock alert for backorder | Solved | Low | Elsie Schumm | — |  Steve O'Conner | wholesale | 1h | ●Responded | 5/5 | — | — | Mar 24, 2026 | - | |
| 53780884 | Shipping cost question | Closed | High | Elsie Schumm | — |  Kip Schroeder IV | — | 5h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 26, 2026 | |
| 50489824 | Wrong shade sent | Solved | Low | Elsie Schumm | — | Mr. Skyla Trantow | bopisinfluencer | 4h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 95205821 | Return after 30-day window | Solved | High | Elsie Schumm | — |  Mr. Lonie Hudson | Chat | bopisgift-cardshade-match | 3h | ●Responded | 2/5 | — | — | Jan 30, 2026 | - |
| 75373903 | Restock alert for backorder | Solved | High | Elsie Schumm | — |  Darryl Jacobi | Phone | influencer | 2h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 89779797 | Loyalty points not posting | Solved | Normal | Elsie Schumm | — | Steve O'Conner | Chat | wholesaleshade-match | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 45744164 | Where is my order? | Pending | Normal | Elsie Schumm | — |  Eula McKenzie | gift-cardappdamaged | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 36242856 | Shipping cost question | Closed | Urgent | Elsie Schumm | — |  Leonard Waters-Howell | Chat | vip | 4h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 27, 2025 |
| 05740804 | Price match request | Solved | Normal | Elsie Schumm | — |  Kaela Friesen | — | 7h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - | |
| 19197678 | Cancel subscription / Auto-replenish | Solved | Low | Elsie Schumm | — | Steve O'Conner | — | 2h | ⊘Not fired | — | — | — | Dec 2, 2025 | - | |
| 20467000 | Shipping cost question | Closed | Normal | Elsie Schumm | — |  Amely Pacocha | Chat | — | 8d 20h | ●Responded | 1/11 | — | — | Nov 30, 2025 | Dec 14, 2025 |
| 45513666 | Gift card balance question | Solved | Normal | Elsie Schumm | — |  Jacklyn Dare | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 39917123 | Discount code not working | Solved | Normal | Elsie Schumm | — |  Oscar O'Hara | Social | damagedapp | 1d 4h | ⊘Not fired | — | — | — | Nov 18, 2025 | - |
| 58152525 | Store experience feedback | Closed | High | Elsie Schumm | — | Eula McKenzie | — | 8h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 25, 2025 | |
| 33586190 | BOPIS order cancelled at store | Solved | Normal | Elsie Schumm | — |  Julie Hodkiewicz | Chat | fragranceshade-matchsamples | 2h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 27062885 | Question about product ingredients | Open | Normal | Elsie Schumm | — | Oscar O'Hara | Social | gift-cardsamplesinfluencer | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 91492154 | BOPIS order cancelled at store | Open | Normal | Elsie Schumm | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 23929501 | Price match request | Solved | Normal | Elsie Schumm | — | Oscar O'Hara | gift-card | 2d 23h | ●Responded | 4/5 | — | — | Nov 7, 2025 | - | |
| 60348459 | Allergic reaction concern | Closed | Low | Elsie Schumm | — | Tommy Kuvalis | — | 2d 10h | ●Responded | 7/11 | — | — | Oct 26, 2025 | Oct 31, 2025 | |
| 51331657 | Restock alert for backorder | Pending | Normal | Elsie Schumm | — | Ignatius Cummerata | Chat | wholesalebopis | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 57999800 | Birthday gift not received | Closed | Normal | Elsie Schumm | — | Kaela Friesen | wholesale | 22h | ●Responded | 10/11 | — | — | Oct 23, 2025 | Oct 28, 2025 | |
| 37517401 | Return after 30-day window | Solved | Low | Elsie Schumm | — | Jacklyn Dare | loyaltyrefundwholesale | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 39601460 | Discount code not working | Closed | Urgent | Elsie Schumm | — | Julie Hodkiewicz | fragrance | 4h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 18, 2025 | |
| 15003128 | Price match request | Pending | Urgent | Elsie Schumm | — | Tommy Kuvalis | Chat | returnsrefunddamaged | - | —Skipped | — | — | — | Sep 1, 2025 | - |
| 68555356 | Return after 30-day window | Solved | Normal | Elsie Schumm | — | Jacklyn Dare | fragranceloyaltyreturns | 2d 20h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 04216264 | Cancel order request | Solved | Normal | Elsie Schumm | — | Darryl Jacobi | wholesaleshippingloyalty | 5h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 85606885 | Refund not received | Solved | High | Elsie Schumm | — | Jacklyn Dare | returns | 2h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | |
| 39370801 | Shipping cost question | Closed | Normal | Elsie Schumm | — |  Garth Dooley | Chat | shade-matchgift-card | 4h | ⊘Not fired | — | — | — | Aug 15, 2025 | Aug 19, 2025 |
| 68895001 | App login problem | Closed | Normal | Elsie Schumm | — | Ignatius Cummerata | bopis | 2d 23h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 18, 2025 | |
| 14118294 | Price match request | Closed | Normal | Elsie Schumm | — | Miss Amber Hintz Sr. | Chat | — | 13h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 4, 2025 |
| 46512364 | Insider tier issue | Solved | Normal | Elsie Schumm | — | Jacklyn Dare | — | 1d 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 51870151 | Allergic reaction concern | Solved | Normal | Elsie Schumm | — | Leonard Waters-Howell | Chat | returns | 5h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - |
| 64885149 | Address change after shipping | Solved | Low | Elsie Schumm | — | Oscar O'Hara | — | 1d 11h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 33679712 | Where is my order? | Solved | Normal | Elsie Schumm | — | Oscar O'Hara | shippingdamaged | 19h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 71895774 | Order arrived damaged | Closed | Normal | Elsie Schumm | — | Amely Pacocha | Phone | gift-cardfragrancewholesale | 1h | ⊘Not fired | — | — | — | Jun 3, 2025 | Jun 8, 2025 |
| 19354481 | Restock alert for backorder | Solved | Normal | Elsie Schumm | — |  Vilma Gusikowski | Chat | gift-cardshade-matchfragrance | 2h | ●Responded | 4/5 | — | — | Jun 2, 2025 | - |
| 11262840 | Address change after shipping | Solved | Low | Elsie Schumm | — |  Yazmin Jast | Phone | conversation-mockupdamagedapp | 11h | ○Sent, no reply | — | 83 | May 30, 2025 | - | |
| 20864468 | Influencer code not working | Open | Normal | Elsie Schumm | — |  Chaz Renner | Chat | influencerappfragrance | - | —Skipped | — | — | — | May 26, 2025 | - |