Larue Kuhic
wilbur.mckenzie@hotmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74192743 | App login problem | Solved | Normal | — | Chat | bopiswholesalefragrance | 3h | ○Sent, no reply | — | — | — | May 13, 2026 | - | ||
| 98884735 | Restock alert for backorder | Open | Normal | — | — | - | —Skipped | — | — | — | May 1, 2026 | - | |||
| 64771087 | Influencer code not working | Closed | High | — | Chat | refundshipping | 6h | ○Sent, no reply | — | — | — | Apr 28, 2026 | Apr 30, 2026 | ||
| 36658696 | BOPIS pickup not ready | Closed | Low | — | — | 8d 2h | ●Responded | 1/11 | — | — | Apr 23, 2026 | May 5, 2026 | |||
| 38138953 | Shipping cost question | Solved | High | — | samples | 18h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |||
| 48254323 | Influencer code not working | Closed | Normal | — | Chat | app | 23h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 16, 2026 | ||
| 17517408 | Order arrived damaged | Solved | Normal | — | influencerdamaged | 14h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |||
| 09518220 | Order arrived damaged | Solved | High | — | Chat | shippingsamplesreturns | 7d 16h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | ||
| 27747777 | BOPIS order cancelled at store | Solved | Normal | — | Chat | returnsgift-cardsamples | 1h | ○Sent, no reply | — | — | — | Mar 15, 2026 | - | ||
| 31957228 | Klarna / Afterpay split issue | Closed | Normal | — | fragrance | 18h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |||
| 00131847 | Gift card balance question | Solved | Normal | — | Chat | gift-card | 1d 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | ||
| 42333118 | Klarna / Afterpay split issue | Pending | Normal | — | — | - | —Skipped | — | — | — | Feb 20, 2026 | - | |||
| 75080454 | Cancel subscription / Auto-replenish | Pending | Low | — | influencerrefundsamples | - | —Skipped | — | — | — | Feb 19, 2026 | - | |||
| 09197286 | App crashes at checkout | Closed | Low | — | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 26, 2026 | ||
| 98460607 | Cancel order request | Solved | Normal | — | samples | 2d 8h | ●Responded | 2/5 | — | — | Jan 17, 2026 | - | |||
| 23490572 | Insider tier issue | Closed | High | — | loyalty | 5h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |||
| 35629100 | Where is my order? | Solved | Normal | — | — | 4h | ⊘Not fired | — | — | — | Dec 25, 2025 | - | |||
| 33278305 | Birthday gift not received | Open | Normal | — | shade-matchvipapp | - | —Skipped | — | — | — | Dec 23, 2025 | - | |||
| 08330776 | Shipping cost question | Pending | Low | — | Social | damagedgift-cardloyalty | - | —Skipped | — | — | — | Dec 21, 2025 | - | ||
| 65849043 | App login problem | Closed | Normal | — | Chat | — | 3d 21h | ○Sent, no reply | — | — | — | Dec 20, 2025 | Dec 26, 2025 | ||
| 98728163 | App crashes at checkout | Solved | Normal | — | Chat | shade-matchapp | 12h | ⊘Not fired | — | — | — | Dec 4, 2025 | - | ||
| 80325214 | Missing samples in order | Solved | Normal | — | refund | 1d 20h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |||
| 04944038 | Discount code not working | Closed | Normal | — | shipping | 17h | ●Responded | 5/5 | — | — | Nov 22, 2025 | Nov 24, 2025 | |||
| 43499801 | Foundation match help | Solved | Normal | — | Chat | gift-card | 21h | ⊘Not fired | — | — | — | Nov 14, 2025 | - | ||
| 81146876 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | refundapployalty | 4d 4h | ●Responded | 3/5 | — | — | Nov 14, 2025 | - | ||
| 55064600 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 3h | ⊘Not fired | — | — | — | Nov 4, 2025 | - | |||
| 05263980 | Item authenticity concern | Solved | Low | — | gift-card | 4h | ●Responded | 4/5 | — | — | Oct 29, 2025 | - | |||
| 30266541 | App crashes at checkout | Solved | Low | — | influencerreturnsvip | 2d 18h | ●Responded | 9/11 | — | — | Oct 25, 2025 | - | |||
| 88972368 | Question about product ingredients | Pending | High | — | shade-matchvipfragrance | - | —Skipped | — | — | — | Oct 6, 2025 | - | |||
| 72416282 | Refund not received | Solved | Low | — | damagedbopis | 10h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |||
| 85420801 | Return after 30-day window | Solved | Low | — | shippingshade-matchreturns | 1h | ●Responded | 10/11 | — | — | Aug 19, 2025 | - | |||
| 17599067 | Price match request | Solved | Low | — | returnsinfluencerwholesale | 5h | ●Responded | 9/11 | — | — | Aug 10, 2025 | - | |||
| 70559564 | Foundation match help | Solved | Normal | — | Chat | — | 5h | ●Responded | 5/5 | — | — | Aug 7, 2025 | - | ||
| 50238954 | Store experience feedback | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 11, 2025 | |||
| 82957869 | Return after 30-day window | Solved | Normal | — | wholesalerefund | 21h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - | |||
| 79704491 | Discount code not working | Solved | Normal | — | vip | 4h | ●Responded | 4/5 | — | — | Jul 24, 2025 | - | |||
| 45209240 | Refund not received | Solved | Normal | — | Chat | — | 3h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | ||
| 61917865 | Cancel order request | Solved | Urgent | — | loyaltyshade-matchbopis | 18h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |||
| 87714252 | App crashes at checkout | Solved | High | — | Chat | vip | 1d 17h | ●Responded | 4/5 | — | — | Jul 9, 2025 | - | ||
| 46485919 | App crashes at checkout | Closed | Low | — | Chat | damagedvip | 1d | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 16, 2025 | ||
| 92032099 | Missing items in shipment | Solved | Normal | — | influencerwholesaleshipping | 14h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |||
| 89928127 | Address change after shipping | Solved | Urgent | — | Chat | bopisdamagedshade-match | 13h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | ||
| 43313113 | Shipping cost question | Pending | Normal | — | shippingshade-matchreturns | - | —Skipped | — | — | — | Jun 13, 2025 | - | |||
| 25713186 | Allergic reaction concern | Closed | Low | — | Chat | returns | 3h | ●Responded | 7/11 | — | — | Jun 5, 2025 | Jun 6, 2025 |