Patty Pfannerstill II
jennifer74@hotmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06265412 | Store experience feedback | Solved | Normal | — | — | 11h | ●Responded | 5/5 | — | — | May 17, 2026 | - | |||
| 59428253 | Question about product ingredients | Solved | Normal | — | loyaltyrefundreturns | 2h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |||
| 76442111 | Order arrived damaged | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | ||
| 53131388 | Loyalty points not posting | Closed | Low | — | Social | damagedsamples | 9d 13h | ⊘Not fired | — | — | — | Apr 21, 2026 | May 4, 2026 | ||
| 60829431 | Birthday gift not received | Closed | Low | — | — | 16h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 | |||
| 70767540 | Price match request | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Apr 6, 2026 | - | ||
| 00435609 | Return after 30-day window | Solved | Low | — | Chat | — | 1d 16h | ●Responded | 9/11 | — | — | Mar 1, 2026 | - | ||
| 42686352 | Lost package follow-up | Solved | Normal | — | refund | 2h | ●Responded | 5/5 | — | — | Feb 21, 2026 | - | |||
| 21353670 | Store experience feedback | Closed | Low | — | Phone | damagedreturns | 4h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 23, 2026 | ||
| 02619792 | Store experience feedback | Pending | Low | — | samplesbopis | - | —Skipped | — | — | — | Feb 2, 2026 | - | |||
| 75744920 | App login problem | Solved | High | — | fragrancewholesalebopis | 7h | ●Responded | 3/5 | — | — | Jan 21, 2026 | - | |||
| 29523624 | Gift card balance question | Closed | Normal | — | — | 2d 12h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 27, 2026 | |||
| 46971610 | Birthday gift not received | Solved | Low | — | Chat | refund | 1h | ⊘Not fired | — | — | — | Jan 12, 2026 | - | ||
| 41218731 | Refund not received | Closed | Normal | — | damagedinfluencer | 4h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 33826972 | Foundation match help | Solved | Low | — | Chat | influencersamplesdamaged | 3h | ●Responded | 5/5 | — | — | Dec 31, 2025 | - | ||
| 11020628 | Insider tier issue | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 28, 2025 | ||
| 81146958 | Store experience feedback | Pending | Low | — | gift-cardinfluencerwholesale | - | —Skipped | — | — | — | Dec 19, 2025 | - | |||
| 09911069 | Question about product ingredients | Solved | Normal | — | influencerrefundshade-match | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |||
| 77355103 | Address change after shipping | Solved | Low | — | Chat | returnsshade-match | 16h | ⊘Not fired | — | — | — | Dec 10, 2025 | - | ||
| 42531023 | Restock alert for backorder | Closed | Normal | — | shade-matchsamples | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |||
| 67265192 | Cancel subscription / Auto-replenish | Pending | High | — | Chat | appshade-match | - | —Skipped | — | — | — | Nov 14, 2025 | - | ||
| 12383724 | Birthday gift not received | Solved | Low | — | Chat | fragrance | 1d 10h | ●Responded | 2/5 | — | — | Nov 13, 2025 | - | ||
| 31597254 | Address change after shipping | Open | Normal | — | bopisrefund | - | —Skipped | — | — | — | Nov 6, 2025 | - | |||
| 96284224 | Order arrived damaged | Solved | Normal | — | refund | 20h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |||
| 58352758 | App crashes at checkout | Solved | High | — | — | 18h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |||
| 09950184 | Lost package follow-up | Solved | High | — | damagedrefundvip | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |||
| 15566456 | Refund not received | Solved | Low | — | damagedbopis | 1d 11h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |||
| 75420662 | Missing samples in order | Solved | Normal | — | Chat | — | 8h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | ||
| 63809765 | Wholesale order question | Solved | Normal | — | wholesalebopis | 4h | ●Responded | 9/11 | — | — | Sep 4, 2025 | - | |||
| 89858836 | Missing samples in order | Closed | Normal | — | vipgift-carddamaged | 14h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 | |||
| 27109307 | Wholesale order question | Pending | Low | — | shade-matchreturns | - | —Skipped | — | — | — | Aug 28, 2025 | - | |||
| 74941930 | Birthday gift not received | Solved | Normal | — | wholesale | 2h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |||
| 18801312 | Gift card balance question | Closed | Low | — | sampleswholesale | 4h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 19, 2025 | |||
| 49872842 | Birthday gift not received | Closed | Low | — | Phone | damagedbopisreturns | 6h | ●Responded | 3/5 | — | — | Jul 13, 2025 | Jul 15, 2025 | ||
| 62525661 | Cancel subscription / Auto-replenish | Closed | Normal | — | influencerloyaltyshade-match | 2h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 10, 2025 | |||
| 94905038 | Return after 30-day window | Solved | Low | — | Chat | — | 20h | ●Responded | 5/5 | — | — | Jul 3, 2025 | - | ||
| 70341260 | Shipping cost question | Closed | Normal | — | Phone | — | 23h | ●Responded | 10/11 | — | — | Jun 24, 2025 | Jul 2, 2025 | ||
| 62323959 | Refund not received | Solved | Normal | — | Phone | damaged | 1h | ●Responded | 3/5 | — | — | Jun 17, 2025 | - | ||
| 59974921 | Loyalty points not posting | Closed | High | — | shade-match | 1h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 17, 2025 | |||
| 98887487 | Shipping cost question | Solved | Low | — | bopisshipping | 5h | ⊘Not fired | — | — | — | May 29, 2025 | - |