Jefferey Casper
ramon_kuhic@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23705786 | Where is my order? | Solved | High | Jefferey Casper | — |  Dr. Mandy McLaughlin | Social | — | 1d 18h | ⊘Not fired | — | — | — | May 3, 2026 | - |
| 53265079 | BOPIS order cancelled at store | Closed | Normal | Jefferey Casper | — |  Eula McKenzie | wholesalevipsamples | 6h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 29, 2026 | |
| 11159625 | Item authenticity concern | Solved | Normal | Jefferey Casper | — |  Julie Hodkiewicz | Chat | shipping | 2h | ⊘Not fired | — | — | — | Apr 16, 2026 | - |
| 55362745 | Where is my order? | Solved | Normal | Jefferey Casper | — |  Darryl Jacobi | Chat | — | 1d 3h | ●Responded | 4/5 | — | — | Mar 5, 2026 | - |
| 71242455 | Cancel subscription / Auto-replenish | Solved | High | Jefferey Casper | — |  Mr. Lonie Hudson | — | 19h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 34436573 | Discount code not working | Closed | Normal | Jefferey Casper | — | Mr. Lonie Hudson | Chat | refundloyalty | 3h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 3, 2026 |
| 30673819 | Order arrived damaged | Closed | Normal | Jefferey Casper | — |  Leonard Waters-Howell | shippingreturnswholesale | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 | |
| 27450615 | Discount code not working | Solved | Low | Jefferey Casper | — |  Kaela Friesen | Chat | wholesaleapp | 10h | ●Responded | 5/5 | — | — | Feb 25, 2026 | - |
| 22832918 | BOPIS order cancelled at store | Solved | Low | Jefferey Casper | — |  Oscar O'Hara | samples | 1h | ●Responded | 5/5 | — | — | Feb 13, 2026 | - | |
| 12759333 | Cancel order request | Closed | Normal | Jefferey Casper | — |  Tommy Kuvalis | Chat | app | 1d 1h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Jan 31, 2026 |
| 50061374 | Foundation match help | Solved | Normal | Jefferey Casper | — |  Mr. Cade Senger | Chat | damagedgift-card | 10h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - |
| 34945105 | Item authenticity concern | Solved | Normal | Jefferey Casper | — | Mr. Cade Senger | — | 2h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 57198002 | Klarna / Afterpay split issue | Closed | High | Jefferey Casper | — |  Mr. Eliza Gerhold IV | Chat | shade-matchfragrancerefund | 10h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 |
| 62985704 | BOPIS order cancelled at store | Solved | Normal | Jefferey Casper | — |  Katrina Johns | Chat | refundreturns | 2d 17h | ⊘Not fired | — | — | — | Jan 5, 2026 | - |
| 40537714 | Price match request | Closed | Normal | Jefferey Casper | — | Mr. Cade Senger | refundreturnssamples | 2d 20h | ●Responded | 1/5 | — | — | Dec 17, 2025 | Dec 21, 2025 | |
| 67625621 | Price match request | Solved | Low | Jefferey Casper | — |  Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 85130912 | Restock alert for backorder | Closed | High | Jefferey Casper | — |  Chaz Renner | Chat | vip | 2h | ●Responded | 10/11 | — | — | Dec 10, 2025 | Dec 14, 2025 |
| 57154267 | Wrong shade sent | Closed | Urgent | Jefferey Casper | — |  Faith Hilll | — | 3h | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 11, 2025 | |
| 78393662 | Influencer code not working | Solved | Normal | Jefferey Casper | — |  Lily Raynor | bopis | 1d | ⊘Not fired | — | — | — | Dec 4, 2025 | - | |
| 63763258 | Question about product ingredients | Solved | High | Jefferey Casper | — |  Kip Schroeder IV | — | 1d 19h | ●Responded | 1/11 | — | — | Nov 27, 2025 | - | |
| 93525691 | Klarna / Afterpay split issue | Solved | High | Jefferey Casper | — |  Mr. Skyla Trantow | Social | returnswholesale | 13h | ⊘Not fired | — | — | — | Nov 25, 2025 | - |
| 89395381 | Restock alert for backorder | Solved | High | Jefferey Casper | — | Oscar O'Hara | app | 2d 4h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 82260929 | Missing samples in order | Closed | Normal | Jefferey Casper | — | Eula McKenzie | Chat | appshade-match | 13h | ●Responded | 2/5 | — | — | Oct 27, 2025 | Oct 30, 2025 |
| 61928109 | Wrong shade sent | Closed | Low | Jefferey Casper | — | Katrina Johns | influencervip | 23h | ●Responded | 10/11 | — | — | Oct 17, 2025 | Oct 21, 2025 | |
| 41627058 | Return after 30-day window | Solved | Normal | Jefferey Casper | — | Tommy Kuvalis | fragrancesamplesdamaged | 6h | ●Responded | 10/11 | — | — | Oct 14, 2025 | - | |
| 34542137 | Wholesale order question | Closed | Low | Jefferey Casper | — |  Vilma Gusikowski | — | 1h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 4, 2025 | |
| 79518653 | Allergic reaction concern | Pending | Normal | Jefferey Casper | — | Darryl Jacobi | Chat | fragrance | - | —Skipped | — | — | — | Oct 1, 2025 | - |
| 43152628 | Restock alert for backorder | Closed | Normal | Jefferey Casper | — | Faith Hilll | influencerfragrance | 5h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |
| 32673619 | Address change after shipping | Solved | Normal | Jefferey Casper | — | Mr. Eliza Gerhold IV | Chat | — | 15h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - |
| 18810302 | Restock alert for backorder | Solved | High | Jefferey Casper | — | Katrina Johns | shade-match | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 48219380 | Discount code not working | Solved | Low | Jefferey Casper | — | Garth Dooley | — | 2d 13h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 90163383 | Missing samples in order | Solved | Normal | Jefferey Casper | — |  Yazmin Jast | Chat | appfragranceshipping | 4h | ⊘Not fired | — | — | — | Sep 11, 2025 | - |
| 71620443 | Klarna / Afterpay split issue | Solved | Normal | Jefferey Casper | — | Garth Dooley | — | 5h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 70110968 | Address change after shipping | Pending | High | Jefferey Casper | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Sep 2, 2025 | - |
| 84745672 | Return after 30-day window | Solved | Low | Jefferey Casper | — |  Miss Amber Hintz Sr. | refundloyalty | 1d 22h | ●Responded | 4/5 | — | — | Aug 26, 2025 | - | |
| 79523929 | Loyalty points not posting | Solved | Normal | Jefferey Casper | — | Chaz Renner | refund | 6h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 38699340 | Price match request | Solved | Normal | Jefferey Casper | — | Oscar O'Hara | Phone | fragrance | 3h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - |
| 83999402 | App login problem | Pending | Normal | Jefferey Casper | — |  Amely Pacocha | Chat | loyalty | - | —Skipped | — | — | — | Aug 17, 2025 | - |
| 97742091 | Foundation match help | Closed | Low | Jefferey Casper | — | Dr. Mandy McLaughlin | bopisreturnsapp | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 21, 2025 | |
| 22101604 | Missing samples in order | Solved | Normal | Jefferey Casper | — | Kaela Friesen | — | 17h | ●Responded | 5/5 | — | — | Aug 3, 2025 | - | |
| 23241450 | Cancel order request | Solved | Low | Jefferey Casper | — | Amely Pacocha | damagedshippingvip | 4h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 80311063 | Gift card balance question | Solved | Normal | Jefferey Casper | — | Mr. Skyla Trantow | Chat | damagedgift-cardreturns | 2h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - |
| 25601392 | Insider tier issue | Closed | High | Jefferey Casper | — | Leonard Waters-Howell | Chat | shade-matchbopis | 9h | ●Responded | 3/5 | — | — | Jul 24, 2025 | Jul 29, 2025 |
| 32400193 | Pro discount enrollment | Closed | Urgent | Jefferey Casper | — | Faith Hilll | apprefund | 10h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 14, 2025 | |
| 03559340 | Order arrived damaged | Solved | Normal | Jefferey Casper | — | Leonard Waters-Howell | Chat | fragrancewholesaleloyalty | 2d 13h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 18730349 | BOPIS order cancelled at store | Solved | Normal | Jefferey Casper | — |  Ignatius Cummerata | bopis | 18h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - | |
| 83788022 | Foundation match help | Solved | Low | Jefferey Casper | — | Julie Hodkiewicz | Chat | wholesalereturnsshipping | 5h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 75590669 | Return after 30-day window | Closed | High | Jefferey Casper | — | Tommy Kuvalis | Chat | appwholesalegift-card | 4d 13h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 5, 2025 |