Joel Runolfsdottir
cicero61@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30766132 | Refund not received | Solved | Normal | Joel Runolfsdottir | — |  Lily Raynor | returnssamplesfragrance | 16h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 73914122 | Shipping cost question | Closed | Normal | Joel Runolfsdottir | — |  Vilma Gusikowski | loyaltyinfluencervip | 14h | ●Responded | 1/11 | — | — | May 1, 2026 | May 8, 2026 | |
| 58573728 | Insider tier issue | Closed | High | Joel Runolfsdottir | — |  Mr. Eliza Gerhold IV | Chat | shade-match | 5h | ●Responded | 7/11 | — | — | Apr 17, 2026 | Apr 22, 2026 |
| 21356434 | Address change after shipping | Closed | High | Joel Runolfsdottir | — |  Katrina Johns | bopis | 6h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 18, 2026 | |
| 15746647 | Address change after shipping | Solved | Normal | Joel Runolfsdottir | — |  Eula McKenzie | refund | 4h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 33534173 | Insider tier issue | Pending | Normal | Joel Runolfsdottir | — |  Amely Pacocha | fragranceapp | - | —Skipped | — | — | — | Apr 4, 2026 | - | |
| 89040578 | Foundation match help | Closed | High | Joel Runolfsdottir | — |  Darryl Jacobi | Chat | damaged | 1h | ⊘Not fired | — | — | — | Apr 3, 2026 | Apr 10, 2026 |
| 52018080 | App login problem | Pending | Normal | Joel Runolfsdottir | — |  Faith Hilll | Chat | refundgift-cardreturns | - | —Skipped | — | — | — | Mar 24, 2026 | - |
| 14275059 | Insider tier issue | Solved | High | Joel Runolfsdottir | — |  Mr. Cade Senger | Chat | — | 1h | ●Responded | 5/5 | — | — | Mar 23, 2026 | - |
| 11890916 | Return after 30-day window | Closed | Low | Joel Runolfsdottir | — | Vilma Gusikowski | Chat | influencer | 2d 22h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 21, 2026 |
| 47857496 | Where is my order? | Solved | Normal | Joel Runolfsdottir | — |  Tommy Kuvalis | Chat | refundshade-matchdamaged | 14h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - |
| 16928737 | App login problem | Solved | Normal | Joel Runolfsdottir | — | Amely Pacocha | — | 8d 10h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 84509230 | Shipping cost question | Solved | Low | Joel Runolfsdottir | — | Lily Raynor | shade-matchgift-card | 5h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 57343595 | Address change after shipping | Solved | Normal | Joel Runolfsdottir | — | Katrina Johns | Chat | shade-matchfragrance | 23h | ●Responded | 5/5 | — | — | Jan 23, 2026 | - |
| 32285251 | Where is my order? | Closed | Normal | Joel Runolfsdottir | — |  Jacklyn Dare | Chat | vipfragrance | 15h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 25, 2026 |
| 48516777 | Question about product ingredients | Closed | Urgent | Joel Runolfsdottir | — |  Miss Amber Hintz Sr. | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 5, 2026 |
| 08481337 | Where is my order? | Closed | Normal | Joel Runolfsdottir | — |  Kaela Friesen | returnsviprefund | 5h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 8, 2026 | |
| 87675969 | Klarna / Afterpay split issue | Pending | Normal | Joel Runolfsdottir | — |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 97246116 | Gift card balance question | Solved | Normal | Joel Runolfsdottir | — | Amely Pacocha | gift-carddamaged | 3h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 90313626 | Question about product ingredients | Open | Normal | Joel Runolfsdottir | — |  Steve O'Conner | returnsshade-matchsamples | - | —Skipped | — | — | — | Dec 7, 2025 | - | |
| 41490945 | Store experience feedback | Solved | Normal | Joel Runolfsdottir | — | Faith Hilll | app | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 49068771 | Missing items in shipment | Solved | Low | Joel Runolfsdottir | — |  Mr. Lonie Hudson | wholesale | 4h | ●Responded | 5/5 | — | — | Nov 25, 2025 | - | |
| 43434783 | Price match request | Solved | Low | Joel Runolfsdottir | — | Steve O'Conner | Chat | fragrancerefund | 3d 11h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - |
| 39830015 | Missing items in shipment | Solved | Normal | Joel Runolfsdottir | — | Steve O'Conner | appshade-matchreturns | 1d 2h | ⊘Not fired | — | — | — | Nov 19, 2025 | - | |
| 88231241 | Pro discount enrollment | Solved | High | Joel Runolfsdottir | — | Faith Hilll | — | 2h | ⊘Not fired | — | — | — | Nov 18, 2025 | - | |
| 94943692 | Where is my order? | Solved | Low | Joel Runolfsdottir | — | Vilma Gusikowski | Chat | vipinfluencer | 2h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 96002865 | Loyalty points not posting | Closed | Low | Joel Runolfsdottir | — |  Chaz Renner | fragranceapp | 1d 23h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 3, 2025 | |
| 40906508 | Klarna / Afterpay split issue | Solved | Low | Joel Runolfsdottir | — | Tommy Kuvalis | vip | 6h | ●Responded | 10/11 | — | — | Oct 29, 2025 | - | |
| 23304514 | Klarna / Afterpay split issue | Solved | Low | Joel Runolfsdottir | — | Eula McKenzie | Phone | returnssamples | 1d 17h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 44488248 | Wrong shade sent | Closed | Low | Joel Runolfsdottir | — | Mr. Cade Senger | vip | 1d 21h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 28, 2025 | |
| 28324914 | Pro discount enrollment | Pending | Normal | Joel Runolfsdottir | — | Chaz Renner | Chat | refundappvip | - | —Skipped | — | — | — | Sep 22, 2025 | - |
| 40586207 | Insider tier issue | Solved | Low | Joel Runolfsdottir | — | Steve O'Conner | damagedshade-matchapp | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 48910518 | Gift card balance question | Solved | Normal | Joel Runolfsdottir | — |  Ignatius Cummerata | Chat | — | 6h | ●Responded | 4/5 | — | — | Sep 5, 2025 | - |
| 23031226 | Loyalty points not posting | Solved | Normal | Joel Runolfsdottir | — | Garth Dooley | refund | 6h | ●Responded | 4/5 | — | — | Sep 4, 2025 | - | |
| 40005641 | Order arrived damaged | Solved | Urgent | Joel Runolfsdottir | — | Mr. Eliza Gerhold IV | Chat | refund | 16h | ●Responded | 5/5 | — | — | Sep 2, 2025 | - |
| 28665419 | Loyalty points not posting | Solved | Normal | Joel Runolfsdottir | — |  Julie Hodkiewicz | Phone | gift-cardrefundwholesale | 3h | ●Responded | 5/5 | — | — | Aug 26, 2025 | - |
| 34699824 | App crashes at checkout | Pending | Low | Joel Runolfsdottir | — | Mr. Lonie Hudson | wholesale | - | —Skipped | — | — | — | Aug 23, 2025 | - | |
| 43291116 | Store experience feedback | Closed | Normal | Joel Runolfsdottir | — |  Oscar O'Hara | samplesrefund | 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | Aug 26, 2025 | |
| 49427819 | Cancel order request | Pending | Normal | Joel Runolfsdottir | — | Tommy Kuvalis | Chat | — | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 19733673 | Question about product ingredients | Solved | Normal | Joel Runolfsdottir | — | Miss Amber Hintz Sr. | Phone | — | 1d 21h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 64712927 | App login problem | Closed | Low | Joel Runolfsdottir | — | Faith Hilll | Phone | returnsshade-matchloyalty | 1d 1h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 12, 2025 |
| 63754767 | Address change after shipping | Closed | High | Joel Runolfsdottir | — | Steve O'Conner | — | 4h | ●Responded | 5/5 | — | — | Aug 5, 2025 | Aug 6, 2025 | |
| 60379605 | Klarna / Afterpay split issue | Pending | Normal | Joel Runolfsdottir | — | Eula McKenzie | Chat | damaged | - | —Skipped | — | — | — | Jul 29, 2025 | - |
| 45074157 | Foundation match help | Open | Normal | Joel Runolfsdottir | — | Steve O'Conner | Chat | wholesalegift-cardvip | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 58880007 | Discount code not working | Pending | Normal | Joel Runolfsdottir | — | Vilma Gusikowski | gift-card | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 85715116 | Missing samples in order | Solved | Low | Joel Runolfsdottir | — | Katrina Johns | bopis | 1h | ●Responded | 4/5 | — | — | Jul 4, 2025 | - | |
| 75511454 | Klarna / Afterpay split issue | Closed | Low | Joel Runolfsdottir | — | Eula McKenzie | Social | refundshipping | 6h | ⊘Not fired | — | — | — | Jul 4, 2025 | Jul 5, 2025 |
| 61519334 | Pro discount enrollment | Closed | Normal | Joel Runolfsdottir | — |  Leonard Waters-Howell | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 7, 2025 |
| 70647859 | App login problem | Solved | High | Joel Runolfsdottir | — |  Dr. Mandy McLaughlin | bopis | 1d 16h | ⊘Not fired | — | — | — | Jun 26, 2025 | - | |
| 89895995 | Klarna / Afterpay split issue | Solved | Low | Joel Runolfsdottir | — |  Mr. Skyla Trantow | influencershade-match | 16h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - |