Adella Shanahan
alyson10@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 42415638 | Missing items in shipment | Closed | Normal | Adella Shanahan | — |  Garth Dooley | influencervip | 23h | ⊘Not fired | — | — | — | May 23, 2026 | May 25, 2026 | |
| 10915865 | App login problem | Solved | Low | Adella Shanahan | — |  Katrina Johns | Chat | vipwholesale | 1d | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 74673292 | Item authenticity concern | Solved | Normal | Adella Shanahan | — |  Miss Amber Hintz Sr. | shade-matchbopisfragrance | 2d 4h | ●Responded | 3/5 | — | — | May 12, 2026 | - | |
| 77934429 | Allergic reaction concern | Closed | Normal | Adella Shanahan | — |  Kaela Friesen | Social | — | 2h | ⊘Not fired | — | — | — | May 3, 2026 | May 9, 2026 |
| 19727937 | Lost package follow-up | Closed | Normal | Adella Shanahan | — | Kaela Friesen | — | 10h | ○Sent, no reply | — | — | — | May 1, 2026 | May 5, 2026 | |
| 33810892 | Allergic reaction concern | Solved | Normal | Adella Shanahan | — | Garth Dooley | influencerfragranceshade-match | 1d 4h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - | |
| 39833386 | Shipping cost question | Pending | Low | Adella Shanahan | — |  Leonard Waters-Howell | loyaltywholesalegift-card | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 71836459 | Gift card balance question | Solved | Low | Adella Shanahan | — |  Lily Raynor | influencerdamaged | 3h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 16967935 | Shipping cost question | Closed | Normal | Adella Shanahan | — |  Eula McKenzie | Chat | samplesappgift-card | 3h | ○Sent, no reply | — | — | — | Apr 7, 2026 | Apr 9, 2026 |
| 51197867 | Price match request | Solved | Normal | Adella Shanahan | — |  Yazmin Jast | — | 1d 20h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 18131114 | Cancel order request | Solved | Normal | Adella Shanahan | — |  Mr. Lonie Hudson | Chat | shade-matchloyalty | 4h | ⊘Not fired | — | — | — | Mar 20, 2026 | - |
| 52062809 | Missing items in shipment | Open | Urgent | Adella Shanahan | — | Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 73326663 | Klarna / Afterpay split issue | Closed | Low | Adella Shanahan | — | Garth Dooley | loyaltywholesale | 12h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 21, 2026 | |
| 38299565 | Shipping cost question | Solved | Normal | Adella Shanahan | — | Katrina Johns | Chat | — | 5h | ●Responded | 4/5 | — | — | Feb 22, 2026 | - |
| 92262882 | Return after 30-day window | Solved | Low | Adella Shanahan | — |  Tommy Kuvalis | shippingloyalty | 4h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 09999923 | Foundation match help | Solved | Normal | Adella Shanahan | — | Leonard Waters-Howell | app | 1h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 89658675 | Wrong shade sent | Solved | Normal | Adella Shanahan | — |  Darryl Jacobi | shade-matchshipping | 1d | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | |
| 01149565 | Refund not received | Solved | Normal | Adella Shanahan | — |  Amely Pacocha | damaged | 2d 13h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | |
| 92055352 | Allergic reaction concern | Solved | High | Adella Shanahan | — |  Mr. Skyla Trantow | gift-cardvip | 16h | ⊘Not fired | — | — | — | Feb 7, 2026 | - | |
| 84444788 | Store experience feedback | Solved | Low | Adella Shanahan | — | Kaela Friesen | Chat | — | 5h | ●Responded | 10/11 | — | — | Feb 3, 2026 | - |
| 14936704 | Return after 30-day window | Solved | Normal | Adella Shanahan | — | Yazmin Jast | — | 3d 14h | ●Responded | 3/5 | — | — | Jan 23, 2026 | - | |
| 27528160 | Influencer code not working | Solved | High | Adella Shanahan | — |  Ignatius Cummerata | Chat | fragrancegift-cardsamples | 5h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 68407743 | Cancel order request | Solved | Low | Adella Shanahan | — | Ignatius Cummerata | influencerreturns | 1h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 24300753 | Cancel subscription / Auto-replenish | Pending | Normal | Adella Shanahan | — | Amely Pacocha | vipinfluencer | - | —Skipped | — | — | — | Nov 30, 2025 | - | |
| 67195979 | Loyalty points not posting | Solved | Normal | Adella Shanahan | — |  Kip Schroeder IV | — | 1d 17h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 03222045 | Klarna / Afterpay split issue | Solved | Normal | Adella Shanahan | — | Garth Dooley | shade-match | 14h | ●Responded | 1/5 | — | — | Nov 18, 2025 | - | |
| 33717904 | Discount code not working | Closed | Normal | Adella Shanahan | — | Yazmin Jast | — | 4h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 4, 2025 | |
| 65527325 | Klarna / Afterpay split issue | Solved | Normal | Adella Shanahan | — | Ignatius Cummerata | Chat | — | 9h | ●Responded | 5/5 | — | — | Oct 23, 2025 | - |
| 83023775 | Order arrived damaged | Closed | High | Adella Shanahan | — |  Chaz Renner | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 |
| 33671329 | Klarna / Afterpay split issue | Closed | Normal | Adella Shanahan | — | Ignatius Cummerata | Chat | damaged | 2d 9h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 8, 2025 |
| 79747183 | App login problem | Pending | Low | Adella Shanahan | — | Katrina Johns | wholesalesamplesdamaged | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 59390781 | Refund not received | Solved | Normal | Adella Shanahan | — | Chaz Renner | loyaltyrefundinfluencer | 20h | ●Responded | 2/5 | — | — | Aug 29, 2025 | - | |
| 75976303 | Where is my order? | Pending | Low | Adella Shanahan | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 37377366 | Discount code not working | Solved | Normal | Adella Shanahan | — | Garth Dooley | vipapp | 5h | ●Responded | 9/11 | — | — | Aug 21, 2025 | - | |
| 04737286 | Birthday gift not received | Closed | Normal | Adella Shanahan | — |  Mr. Eliza Gerhold IV | — | 3h | ●Responded | 5/5 | — | — | Jul 25, 2025 | Jul 27, 2025 | |
| 56628211 | App login problem | Solved | High | Adella Shanahan | — | Miss Amber Hintz Sr. | — | 1d 20h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 10751642 | Price match request | Solved | Normal | Adella Shanahan | — |  Oscar O'Hara | — | 17h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 59675217 | Missing items in shipment | Closed | Low | Adella Shanahan | — | Mr. Lonie Hudson | fragrance | 15h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 9, 2025 | |
| 19137064 | Return after 30-day window | Solved | Normal | Adella Shanahan | — | Lily Raynor | Chat | — | 6h | ●Responded | 10/11 | — | — | Jun 26, 2025 | - |
| 92551920 | Lost package follow-up | Pending | Low | Adella Shanahan | — |  Mr. Cade Senger | appreturns | - | —Skipped | — | — | — | Jun 22, 2025 | - | |
| 30034454 | Restock alert for backorder | Solved | Normal | Adella Shanahan | — | Leonard Waters-Howell | Phone | damagedshade-match | 5h | ●Responded | 4/5 | — | — | Jun 19, 2025 | - |
| 99515450 | BOPIS pickup not ready | Closed | Low | Adella Shanahan | — |  Vilma Gusikowski | Phone | — | 5h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 15, 2025 |
| 70557425 | Pro discount enrollment | Solved | Normal | Adella Shanahan | — | Tommy Kuvalis | Chat | bopisshade-matchapp | 22h | ⊘Not fired | — | — | — | May 31, 2025 | - |
| 12977969 | Order arrived damaged | Solved | Normal | Adella Shanahan | — | Katrina Johns | — | 17h | ⊘Not fired | — | — | — | May 28, 2025 | - | |
| 42868407 | Lost package follow-up | Solved | Low | Adella Shanahan | — | Kip Schroeder IV | damagedrefundinfluencer | 2h | ○Sent, no reply | — | — | — | May 23, 2025 | - |