Dr. Marjory Gislason
catharine83@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44802763 | Restock alert for backorder | Pending | Urgent | — | — | - | —Skipped | — | — | — | Apr 29, 2026 | - | |||
| 68024059 | Refund not received | Solved | Normal | — | samplesloyalty | 8h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |||
| 47697005 | Allergic reaction concern | Solved | Normal | — | damaged | 1d 15h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |||
| 18695104 | Discount code not working | Closed | High | — | refundwholesalebopis | 12h | ○Sent, no reply | — | — | — | Mar 11, 2026 | Mar 14, 2026 | |||
| 16807791 | Address change after shipping | Solved | Urgent | — | Social | — | 2d 13h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | ||
| 74944137 | Missing samples in order | Pending | Normal | — | Chat | gift-cardfragrancedamaged | - | —Skipped | — | — | — | Mar 3, 2026 | - | ||
| 62591253 | Item authenticity concern | Pending | Normal | — | Phone | fragrancerefund | - | —Skipped | — | — | — | Feb 20, 2026 | - | ||
| 83986701 | Influencer code not working | Solved | Low | — | returns | 1d 20h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |||
| 16612198 | Birthday gift not received | Closed | Low | — | returnsvipbopis | 5d 16h | ⊘Not fired | — | — | — | Feb 1, 2026 | Feb 11, 2026 | |||
| 99816456 | Birthday gift not received | Solved | High | — | returnsinfluencerdamaged | 4h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - | |||
| 88688790 | BOPIS order cancelled at store | Closed | Low | — | — | 1d 20h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 5, 2026 | |||
| 27522745 | Discount code not working | Solved | High | — | — | 3d 4h | ●Responded | 3/5 | — | — | Jan 18, 2026 | - | |||
| 00326633 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | gift-cardwholesale | 1h | ⊘Not fired | — | — | — | Jan 16, 2026 | Jan 19, 2026 | ||
| 93333398 | Address change after shipping | Solved | Low | — | influencershippingvip | 3d | ●Responded | 4/5 | — | — | Jan 15, 2026 | - | |||
| 25629732 | Cancel order request | Solved | Normal | — | Chat | — | 8h | ⊘Not fired | — | — | — | Jan 13, 2026 | - | ||
| 89234490 | Store experience feedback | Closed | Urgent | — | loyaltyrefundreturns | 2h | ●Responded | 4/5 | — | — | Jan 9, 2026 | Jan 12, 2026 | |||
| 34864130 | Insider tier issue | Pending | Normal | — | bopis | - | —Skipped | — | — | — | Jan 8, 2026 | - | |||
| 75797498 | Question about product ingredients | Solved | Normal | — | returns | 1h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |||
| 07740780 | App login problem | Solved | Low | — | gift-cardreturns | 1h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - | |||
| 34236878 | Price match request | Pending | High | — | bopisgift-card | - | —Skipped | — | — | — | Nov 26, 2025 | - | |||
| 09407448 | App crashes at checkout | Open | Normal | — | refundloyaltysamples | - | —Skipped | — | — | — | Nov 22, 2025 | - | |||
| 59538884 | Lost package follow-up | Solved | Normal | — | bopisloyaltyreturns | 4h | ●Responded | 1/11 | — | — | Nov 21, 2025 | - | |||
| 84484683 | Missing items in shipment | Solved | Normal | — | Chat | samples | 6h | ●Responded | 5/5 | — | — | Nov 19, 2025 | - | ||
| 70806714 | Influencer code not working | Closed | Normal | — | — | 3h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 19, 2025 | |||
| 42992169 | Item authenticity concern | Closed | Normal | — | Phone | bopisreturnsvip | 1h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 14, 2025 | ||
| 43394882 | Discount code not working | Solved | Normal | — | shipping | 5h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |||
| 11621159 | Allergic reaction concern | Closed | Low | — | Chat | influencersamplesvip | 21h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | ||
| 19693036 | Order arrived damaged | Solved | Normal | — | shade-match | 6h | ●Responded | 7/11 | — | — | Oct 18, 2025 | - | |||
| 37837891 | BOPIS order cancelled at store | Solved | Normal | — | damagedshade-matchgift-card | 1d 16h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |||
| 09294059 | BOPIS order cancelled at store | Solved | Normal | — | Social | influencerfragranceshade-match | 1h | ⊘Not fired | — | — | — | Sep 26, 2025 | - | ||
| 77733813 | Foundation match help | Solved | Low | — | Phone | fragrancebopisvip | 6h | ●Responded | 3/5 | — | — | Sep 18, 2025 | - | ||
| 61627843 | Foundation match help | Closed | Normal | — | Chat | — | 1d 20h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 23, 2025 | ||
| 06930604 | Discount code not working | Solved | Low | — | Phone | — | 5h | ●Responded | 10/11 | — | — | Sep 6, 2025 | - | ||
| 72481862 | Item authenticity concern | Solved | Normal | — | Chat | shade-matchappdamaged | 23h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | ||
| 00070455 | Price match request | Solved | Normal | — | shippingrefund | 5h | ⊘Not fired | — | — | — | Sep 3, 2025 | - | |||
| 87271204 | Return after 30-day window | Closed | Low | — | bopisloyalty | 21h | ●Responded | 5/5 | — | — | Sep 1, 2025 | Sep 9, 2025 | |||
| 29414023 | Wrong shade sent | Solved | Normal | — | Social | refundloyaltydamaged | 5h | ⊘Not fired | — | — | — | Aug 23, 2025 | - | ||
| 81998190 | Address change after shipping | Solved | Normal | — | refundwholesale | 1d 20h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |||
| 73150896 | Missing items in shipment | Solved | Normal | — | Chat | — | 11h | ⊘Not fired | — | — | — | Jul 12, 2025 | - | ||
| 35798036 | App crashes at checkout | Solved | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |||
| 27045670 | Birthday gift not received | Solved | Low | — | shade-matchrefundfragrance | 1d | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |||
| 15091632 | Cancel order request | Solved | Normal | — | Chat | appshippingshade-match | 16h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | ||
| 54326096 | BOPIS pickup not ready | Closed | Normal | — | Phone | fragrance | 1d 16h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 18, 2025 | ||
| 58298045 | Order arrived damaged | Closed | Normal | — | wholesaleshippingreturns | 1d 2h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 |