Juana Baumbach
mamie_kihn76@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31552900 | Influencer code not working | Solved | Low | Juana Baumbach | — |  Dr. Mandy McLaughlin | Chat | loyaltyshade-matchinfluencer | 2h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 93016971 | Store experience feedback | Solved | High | Juana Baumbach | — | Dr. Mandy McLaughlin | Chat | returns | 1d | ●Responded | 4/5 | — | — | May 15, 2026 | - |
| 84249323 | Question about product ingredients | Solved | Normal | Juana Baumbach | — |  Mr. Eliza Gerhold IV | loyalty | 2d 13h | ●Responded | 4/5 | — | — | May 6, 2026 | - | |
| 24068431 | Refund not received | Closed | Normal | Juana Baumbach | — |  Ignatius Cummerata | Phone | refundsamples | 5h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 4, 2026 |
| 68061659 | Missing items in shipment | Solved | High | Juana Baumbach | — | Ignatius Cummerata | Chat | appgift-card | 6h | ●Responded | 9/11 | — | — | Apr 17, 2026 | - |
| 94611426 | Order arrived damaged | Solved | Normal | Juana Baumbach | — |  Chaz Renner | Social | samples | 19h | ⊘Not fired | — | — | — | Apr 11, 2026 | - |
| 36629972 | Refund not received | Solved | High | Juana Baumbach | — |  Faith Hilll | Phone | damagedvip | 2h | ●Responded | 5/5 | — | — | Apr 8, 2026 | - |
| 35249317 | Store experience feedback | Closed | Urgent | Juana Baumbach | — |  Oscar O'Hara | Chat | wholesalesamples | 1h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 9, 2026 |
| 88203827 | Restock alert for backorder | Solved | High | Juana Baumbach | — | Oscar O'Hara | wholesaleloyaltyapp | 8h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 35652507 | BOPIS pickup not ready | Solved | Normal | Juana Baumbach | — |  Darryl Jacobi | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 44435251 | Refund not received | Pending | Urgent | Juana Baumbach | — |  Mr. Cade Senger | refundloyaltyshipping | - | —Skipped | — | — | — | Feb 22, 2026 | - | |
| 02236289 | Wrong shade sent | Solved | High | Juana Baumbach | — | Dr. Mandy McLaughlin | Phone | refund | 18h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - |
| 81124934 | Klarna / Afterpay split issue | Open | High | Juana Baumbach | — |  Jacklyn Dare | refund | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 44303095 | App crashes at checkout | Solved | Normal | Juana Baumbach | — | Darryl Jacobi | refundinfluencer | 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 60755187 | Birthday gift not received | Solved | Normal | Juana Baumbach | — |  Mr. Skyla Trantow | vipbopisapp | 5h | ○Sent, no reply | — | — | — | Jan 25, 2026 | - | |
| 64929172 | Shipping cost question | Solved | Low | Juana Baumbach | — |  Yazmin Jast | shade-matchgift-card | 18h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - | |
| 02935087 | Missing items in shipment | Closed | Normal | Juana Baumbach | — |  Miss Amber Hintz Sr. | — | 2d 15h | ●Responded | 2/5 | — | — | Dec 25, 2025 | Jan 2, 2026 | |
| 14734449 | Loyalty points not posting | Solved | Normal | Juana Baumbach | — | Faith Hilll | — | 21h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 06105288 | Missing items in shipment | Pending | Low | Juana Baumbach | — |  Kaela Friesen | Chat | bopis | - | —Skipped | — | — | — | Dec 23, 2025 | - |
| 34872570 | Allergic reaction concern | Solved | Low | Juana Baumbach | — | Mr. Eliza Gerhold IV | wholesalefragrance | 23h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 24736800 | Wrong shade sent | Solved | Normal | Juana Baumbach | — |  Kip Schroeder IV | appsamplesloyalty | 2h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 07318444 | App login problem | Solved | Normal | Juana Baumbach | — | Yazmin Jast | Chat | app | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 96460669 | Refund not received | Solved | Normal | Juana Baumbach | — | Ignatius Cummerata | wholesalegift-card | 2d 21h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 36878840 | Insider tier issue | Solved | Low | Juana Baumbach | — |  Lily Raynor | Phone | — | 3h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 00057832 | Allergic reaction concern | Solved | Low | Juana Baumbach | — |  Mr. Lonie Hudson | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - |
| 21190487 | Klarna / Afterpay split issue | Solved | Normal | Juana Baumbach | — | Jacklyn Dare | Chat | vipgift-card | 5h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 68575008 | Cancel order request | Solved | Normal | Juana Baumbach | — | Mr. Skyla Trantow | — | 23h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 71458496 | Lost package follow-up | Closed | Low | Juana Baumbach | — |  Vilma Gusikowski | samples | 3h | ●Responded | 5/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | |
| 54966968 | Lost package follow-up | Solved | Normal | Juana Baumbach | — | Darryl Jacobi | fragrancesamplesdamaged | 1h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 81729556 | Allergic reaction concern | Pending | Normal | Juana Baumbach | — |  Tommy Kuvalis | gift-cardloyalty | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 33001039 | Foundation match help | Closed | Normal | Juana Baumbach | — | Dr. Mandy McLaughlin | Chat | fragranceloyalty | 3d 21h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 21, 2025 |
| 32804937 | Birthday gift not received | Solved | Normal | Juana Baumbach | — |  Leonard Waters-Howell | Chat | fragrance | 8h | ●Responded | 3/5 | — | — | Sep 12, 2025 | - |
| 93673270 | Foundation match help | Closed | Normal | Juana Baumbach | — | Ignatius Cummerata | returnsvipapp | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |
| 93044648 | Lost package follow-up | Solved | High | Juana Baumbach | — | Mr. Eliza Gerhold IV | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 28574663 | Foundation match help | Solved | High | Juana Baumbach | — | Faith Hilll | Chat | — | 16h | ●Responded | 5/5 | — | — | Sep 1, 2025 | - |
| 29063028 | App login problem | Solved | Normal | Juana Baumbach | — | Kip Schroeder IV | fragranceapp | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 82757697 | Insider tier issue | Open | Low | Juana Baumbach | — |  Julie Hodkiewicz | Chat | appfragrance | - | —Skipped | — | — | — | Aug 27, 2025 | - |
| 15959872 | Item authenticity concern | Solved | High | Juana Baumbach | — | Mr. Cade Senger | Chat | — | 2h | ⊘Not fired | — | — | — | Aug 20, 2025 | - |
| 89927898 | BOPIS order cancelled at store | Closed | Low | Juana Baumbach | — | Dr. Mandy McLaughlin | returns | 5h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 16, 2025 | |
| 66082145 | Restock alert for backorder | Closed | Normal | Juana Baumbach | — | Mr. Lonie Hudson | — | 1d 3h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 18, 2025 | |
| 62957998 | Store experience feedback | Closed | Normal | Juana Baumbach | — | Kaela Friesen | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 29, 2025 |
| 68540696 | Wrong shade sent | Solved | Normal | Juana Baumbach | — |  Garth Dooley | Chat | refundreturnsdamaged | 3h | ●Responded | 10/11 | — | — | Jul 15, 2025 | - |
| 52306813 | Shipping cost question | Solved | High | Juana Baumbach | — | Chaz Renner | gift-cardsamplesfragrance | 13h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 69004346 | Insider tier issue | Solved | Low | Juana Baumbach | — | Kaela Friesen | returnssamples | 4h | ●Responded | 5/5 | — | — | Jun 27, 2025 | - | |
| 31213101 | Klarna / Afterpay split issue | Solved | High | Juana Baumbach | — | Yazmin Jast | shade-match | 2d 9h | ●Responded | 4/11 | — | — | Jun 25, 2025 | - | |
| 67036270 | Price match request | Solved | Normal | Juana Baumbach | — | Leonard Waters-Howell | Social | damaged | 2h | ⊘Not fired | — | — | — | Jun 13, 2025 | - |