Omer Balistreri V
russell.marvin@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13268466 | Foundation match help | Closed | Normal | — | loyaltysamplesdamaged | 20h | ○Sent, no reply | — | — | — | May 15, 2026 | May 23, 2026 | |||
| 68394229 | Where is my order? | Closed | Low | — | loyalty | 6h | ●Responded | 4/5 | — | — | May 4, 2026 | May 6, 2026 | |||
| 45597284 | Allergic reaction concern | Solved | Normal | — | influencerfragrancevip | 2d 13h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |||
| 26405452 | App login problem | Solved | High | — | — | 18h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |||
| 84471584 | BOPIS pickup not ready | Solved | Normal | — | — | 11h | ●Responded | 5/5 | — | — | Mar 27, 2026 | - | |||
| 97325262 | Loyalty points not posting | Solved | Normal | — | Social | fragrance | 20h | ⊘Not fired | — | — | — | Mar 2, 2026 | - | ||
| 37316066 | Order arrived damaged | Solved | Low | — | fragrance | 9d 19h | ⊘Not fired | — | — | — | Jan 27, 2026 | - | |||
| 83231306 | Shipping cost question | Solved | Normal | — | Chat | shade-matchgift-cardloyalty | 18h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | ||
| 15843160 | Return after 30-day window | Solved | Normal | — | Chat | shipping | 1d | ⊘Not fired | — | — | — | Jan 22, 2026 | - | ||
| 64088228 | Cancel order request | Solved | Urgent | — | returnsgift-card | 2d 14h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |||
| 63108546 | Birthday gift not received | Closed | Low | — | Chat | — | 15h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 10, 2026 | ||
| 18791498 | Price match request | Solved | Normal | — | damagedapp | 2h | ●Responded | 4/5 | — | — | Jan 7, 2026 | - | |||
| 84780935 | Order arrived damaged | Open | Normal | — | — | - | —Skipped | — | — | — | Jan 5, 2026 | - | |||
| 35890419 | Wrong shade sent | Solved | Normal | — | — | 16h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |||
| 89064577 | Wholesale order question | Closed | Normal | — | refundwholesale | 17h | ●Responded | 5/5 | — | — | Dec 6, 2025 | Dec 8, 2025 | |||
| 08520913 | BOPIS pickup not ready | Closed | Normal | — | loyaltyapp | 2d 23h | ○Sent, no reply | — | — | — | Nov 29, 2025 | Dec 7, 2025 | |||
| 51733796 | App crashes at checkout | Solved | Normal | — | Chat | shippingsamplesreturns | 4h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | ||
| 38878198 | Missing samples in order | Solved | Normal | — | Chat | bopisgift-cardfragrance | 1h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | ||
| 35746690 | Allergic reaction concern | Solved | High | — | Chat | influencersamplesgift-card | 5h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | ||
| 93221792 | Shipping cost question | Solved | Normal | — | Social | vip | 15h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | ||
| 22286530 | Insider tier issue | Closed | Normal | — | wholesaleloyaltyshade-match | 5h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 8, 2025 | |||
| 48529591 | Discount code not working | Solved | Normal | — | Social | loyaltyshippingsamples | 4h | ⊘Not fired | — | — | — | Nov 3, 2025 | - | ||
| 57329306 | BOPIS pickup not ready | Closed | Normal | — | app | 6h | ●Responded | 5/5 | — | — | Oct 30, 2025 | Nov 2, 2025 | |||
| 65885356 | Price match request | Closed | Normal | — | Chat | — | 2h | ●Responded | 4/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 48433108 | Item authenticity concern | Closed | Normal | — | refundreturns | 6h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 27, 2025 | |||
| 88863129 | Order arrived damaged | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |||
| 51301134 | Allergic reaction concern | Solved | Normal | — | samplesreturnsdamaged | 4d 10h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |||
| 72891353 | Influencer code not working | Closed | Normal | — | shade-match | 16h | ●Responded | 1/5 | — | — | Sep 23, 2025 | Sep 29, 2025 | |||
| 07301934 | App login problem | Closed | Normal | — | Phone | fragrancewholesale | 6h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 18, 2025 | ||
| 05688171 | Question about product ingredients | Solved | Normal | — | bopissamples | 3h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |||
| 49603689 | Store experience feedback | Solved | Normal | — | wholesalefragrance | 8h | ⊘Not fired | — | — | — | Aug 6, 2025 | - | |||
| 77339142 | Item authenticity concern | Closed | Normal | — | influencerloyaltyrefund | 4h | ○Sent, no reply | — | — | — | Aug 4, 2025 | Aug 6, 2025 | |||
| 20485665 | Question about product ingredients | Solved | Normal | — | fragrancereturnsshipping | 1h | ●Responded | 4/5 | — | — | Jul 24, 2025 | - | |||
| 50119205 | Allergic reaction concern | Closed | Normal | — | damaged | 2d 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 23, 2025 | |||
| 82970096 | Wrong shade sent | Solved | Normal | — | Phone | — | 5h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | ||
| 97878048 | BOPIS pickup not ready | Solved | Normal | — | Chat | vipshippingwholesale | 19h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | ||
| 52930038 | Gift card balance question | Closed | Normal | — | influencer | 2d 17h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jul 7, 2025 | |||
| 51537218 | BOPIS pickup not ready | Solved | Normal | — | Chat | refund | 5h | ●Responded | 2/5 | — | — | Jun 27, 2025 | - | ||
| 85810389 | Gift card balance question | Closed | Normal | — | influencer | 2d 8h | ●Responded | 9/11 | — | — | Jun 26, 2025 | Jul 5, 2025 | |||
| 70220415 | Return after 30-day window | Solved | Normal | — | wholesaleinfluencerdamaged | 1h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - | |||
| 65855174 | Pro discount enrollment | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 16, 2025 | ||
| 17960074 | Loyalty points not posting | Solved | Low | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | ||
| 11057871 | Klarna / Afterpay split issue | Solved | High | — | Social | gift-cardsamples | 4d 18h | ⊘Not fired | — | — | — | Jun 5, 2025 | - | ||
| 74582224 | Wrong shade sent | Solved | Normal | — | Phone | shippinggift-cardreturns | 13h | ●Responded | 5/5 | — | — | May 28, 2025 | - |