Kaleigh Roob
rudy.cronin28@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44750961 | Loyalty points not posting | Open | Normal | Kaleigh Roob | — |  Katrina Johns | damagedsamplesfragrance | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 25271309 | Cancel order request | Solved | Normal | Kaleigh Roob | — |  Leonard Waters-Howell | Phone | damagedreturns | 2d 12h | ●Responded | 4/5 | — | — | May 8, 2026 | - |
| 56445004 | Store experience feedback | Pending | High | Kaleigh Roob | — |  Julie Hodkiewicz | fragranceshippingloyalty | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 14166600 | Question about product ingredients | Solved | Normal | Kaleigh Roob | — |  Lily Raynor | samplesvipshipping | 6h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 22417918 | Return after 30-day window | Pending | Normal | Kaleigh Roob | — |  Mr. Cade Senger | shippingfragrance | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 89218662 | Allergic reaction concern | Closed | Normal | Kaleigh Roob | — | Katrina Johns | — | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 22924721 | Item authenticity concern | Solved | Normal | Kaleigh Roob | — |  Yazmin Jast | — | 2h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 54962191 | App crashes at checkout | Open | Normal | Kaleigh Roob | — |  Darryl Jacobi | bopis | - | —Skipped | — | — | — | Mar 22, 2026 | - | |
| 20277398 | App crashes at checkout | Solved | Low | Kaleigh Roob | — |  Oscar O'Hara | Chat | — | 1d 4h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 40175251 | Pro discount enrollment | Solved | Normal | Kaleigh Roob | — |  Garth Dooley | Chat | shade-matchappgift-card | 4h | ⊘Not fired | — | — | — | Mar 18, 2026 | - |
| 04379289 | Foundation match help | Solved | Normal | Kaleigh Roob | — |  Kip Schroeder IV | Social | samples | 22h | ⊘Not fired | — | — | — | Mar 12, 2026 | - |
| 65782566 | App crashes at checkout | Solved | Normal | Kaleigh Roob | — | Leonard Waters-Howell | — | 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 04021232 | Address change after shipping | Closed | Normal | Kaleigh Roob | — |  Vilma Gusikowski | influencerfragrance | 16h | ●Responded | 1/11 | — | — | Feb 12, 2026 | Feb 19, 2026 | |
| 25150489 | BOPIS pickup not ready | Open | Normal | Kaleigh Roob | — | Mr. Cade Senger | Phone | — | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 93105636 | Wholesale order question | Open | Low | Kaleigh Roob | — | Garth Dooley | gift-card | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 49850931 | Klarna / Afterpay split issue | Solved | Normal | Kaleigh Roob | — |  Mr. Skyla Trantow | — | 8d 15h | ●Responded | 2/5 | — | — | Jan 8, 2026 | - | |
| 62610410 | Wholesale order question | Closed | Normal | Kaleigh Roob | — | Darryl Jacobi | shipping | 6h | ●Responded | 1/5 | — | — | Dec 26, 2025 | Dec 31, 2025 | |
| 57315122 | Price match request | Closed | Normal | Kaleigh Roob | — | Katrina Johns | bopisgift-card | 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 30, 2025 | |
| 69561417 | Cancel order request | Closed | High | Kaleigh Roob | — | Julie Hodkiewicz | samplesgift-cardshade-match | 2d 5h | ⊘Not fired | — | — | — | Dec 25, 2025 | Dec 29, 2025 | |
| 93810433 | Insider tier issue | Closed | Normal | Kaleigh Roob | — | Mr. Skyla Trantow | Phone | — | 1d 3h | ●Responded | 4/5 | — | — | Dec 15, 2025 | Dec 18, 2025 |
| 84141631 | Gift card balance question | Closed | Low | Kaleigh Roob | — |  Eula McKenzie | gift-card | 4h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 24, 2025 | |
| 42629112 | Wholesale order question | Solved | Normal | Kaleigh Roob | — | Eula McKenzie | appbopis | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 28939369 | Influencer code not working | Closed | Normal | Kaleigh Roob | — |  Dr. Mandy McLaughlin | Phone | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 19, 2025 |
| 49774682 | Foundation match help | Closed | High | Kaleigh Roob | — |  Mr. Lonie Hudson | — | 19h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 15, 2025 | |
| 89548370 | Item authenticity concern | Closed | Low | Kaleigh Roob | — | Julie Hodkiewicz | influencerreturns | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 10, 2025 | |
| 44990187 | BOPIS pickup not ready | Pending | Low | Kaleigh Roob | — | Oscar O'Hara | fragrance | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 59630955 | BOPIS pickup not ready | Pending | Normal | Kaleigh Roob | — |  Jacklyn Dare | refundshade-matchinfluencer | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 69618863 | Birthday gift not received | Open | High | Kaleigh Roob | — | Oscar O'Hara | Chat | fragranceinfluencerdamaged | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 17030732 | BOPIS pickup not ready | Solved | Normal | Kaleigh Roob | — |  Steve O'Conner | loyalty | 1d 15h | ●Responded | 1/11 | — | — | Oct 2, 2025 | - | |
| 34902927 | Gift card balance question | Solved | Normal | Kaleigh Roob | — | Dr. Mandy McLaughlin | gift-card | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 49077957 | Item authenticity concern | Solved | Normal | Kaleigh Roob | — |  Ignatius Cummerata | gift-card | 13h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 54222986 | Missing items in shipment | Solved | High | Kaleigh Roob | — |  Kaela Friesen | samples | 2d 6h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 66723050 | Discount code not working | Open | High | Kaleigh Roob | — | Ignatius Cummerata | fragrancedamaged | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 63526868 | BOPIS pickup not ready | Solved | Normal | Kaleigh Roob | — | Dr. Mandy McLaughlin | Chat | refund | 3h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 92446276 | Insider tier issue | Closed | Normal | Kaleigh Roob | — | Oscar O'Hara | vipsamplesgift-card | 3h | ⊘Not fired | — | — | — | Jul 24, 2025 | Jul 25, 2025 | |
| 29615150 | Discount code not working | Solved | Low | Kaleigh Roob | — | Garth Dooley | Phone | bopisinfluencerapp | 23h | ⊘Not fired | — | — | — | Jul 24, 2025 | - |
| 74316546 | Lost package follow-up | Closed | High | Kaleigh Roob | — | Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jul 1, 2025 | |
| 46883047 | Return after 30-day window | Pending | Low | Kaleigh Roob | — | Dr. Mandy McLaughlin | appshade-matchrefund | - | —Skipped | — | — | — | Jun 21, 2025 | - | |
| 16536716 | Missing items in shipment | Solved | Normal | Kaleigh Roob | — | Darryl Jacobi | returns | 1h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | |
| 58441761 | Cancel subscription / Auto-replenish | Solved | Urgent | Kaleigh Roob | — | Kip Schroeder IV | Social | bopisfragrance | 7d 23h | ⊘Not fired | — | — | — | May 29, 2025 | - |
| 92821130 | Where is my order? | Solved | High | Kaleigh Roob | — | Steve O'Conner | sampleswholesalegift-card | 6h | ●Responded | 5/5 | — | — | May 28, 2025 | - | |
| 97916051 | Question about product ingredients | Solved | Low | Kaleigh Roob | — | Mr. Cade Senger | Chat | — | 7h | ●Responded | 10/11 | — | — | May 28, 2025 | - |