Jim Swaniawski
william_kohler@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 84494240 | Address change after shipping | Solved | Normal | Jim Swaniawski | — |  Steve O'Conner | gift-cardwholesalesamples | 2d 15h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 43609790 | Birthday gift not received | Closed | Normal | Jim Swaniawski | — |  Vilma Gusikowski | shippingloyaltydamaged | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 56605720 | Klarna / Afterpay split issue | Solved | Normal | Jim Swaniawski | — |  Garth Dooley | samplesshade-matchloyalty | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 83527501 | BOPIS pickup not ready | Closed | High | Jim Swaniawski | — |  Kaela Friesen | damagedloyaltyrefund | 1h | ○Sent, no reply | — | — | — | May 7, 2026 | May 10, 2026 | |
| 99408653 | Wholesale order question | Solved | Normal | Jim Swaniawski | — |  Oscar O'Hara | returnsgift-card | 1d | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 84613049 | Where is my order? | Pending | Normal | Jim Swaniawski | — |  Kip Schroeder IV | samplesdamaged | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 55331923 | Influencer code not working | Open | Normal | Jim Swaniawski | — |  Amely Pacocha | Social | loyaltyinfluencershipping | - | —Skipped | — | — | — | May 2, 2026 | - |
| 79763841 | Shipping cost question | Pending | Normal | Jim Swaniawski | — |  Miss Amber Hintz Sr. | refund | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 36039105 | Question about product ingredients | Solved | High | Jim Swaniawski | — |  Ignatius Cummerata | loyalty | 1h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |
| 40069011 | Missing items in shipment | Open | Normal | Jim Swaniawski | — |  Faith Hilll | gift-card | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 34343311 | BOPIS pickup not ready | Open | Low | Jim Swaniawski | — | Ignatius Cummerata | Chat | samplesbopisinfluencer | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 46820180 | BOPIS order cancelled at store | Solved | Normal | Jim Swaniawski | — |  Yazmin Jast | refundappvip | 2d 19h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 15824018 | Cancel order request | Solved | Normal | Jim Swaniawski | — |  Darryl Jacobi | Social | — | 4h | ⊘Not fired | — | — | — | Mar 5, 2026 | - |
| 71559512 | Shipping cost question | Closed | Normal | Jim Swaniawski | — |  Mr. Cade Senger | Phone | fragrance | 1d | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 21, 2026 |
| 85217754 | Price match request | Closed | Normal | Jim Swaniawski | — |  Leonard Waters-Howell | Phone | damagedgift-card | 2h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 11, 2026 |
| 03812321 | BOPIS pickup not ready | Pending | Low | Jim Swaniawski | — |  Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Feb 8, 2026 | - | |
| 91258898 | Cancel subscription / Auto-replenish | Solved | Normal | Jim Swaniawski | — | Mr. Cade Senger | Chat | loyalty | 14h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 89877521 | App crashes at checkout | Solved | Normal | Jim Swaniawski | — |  Tommy Kuvalis | Phone | — | 23h | ⊘Not fired | — | — | — | Jan 21, 2026 | - |
| 40884972 | Loyalty points not posting | Open | Normal | Jim Swaniawski | — | Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Jan 19, 2026 | - |
| 77391533 | Cancel subscription / Auto-replenish | Pending | Low | Jim Swaniawski | — | Amely Pacocha | shipping | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 38455845 | App crashes at checkout | Closed | Normal | Jim Swaniawski | — |  Lily Raynor | Chat | wholesalegift-cardshade-match | 5h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 13, 2026 |
| 38807791 | App crashes at checkout | Solved | Low | Jim Swaniawski | — | Kaela Friesen | Chat | wholesaleloyaltyreturns | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - |
| 15435126 | Refund not received | Solved | Normal | Jim Swaniawski | — | Oscar O'Hara | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 70899546 | Insider tier issue | Solved | Normal | Jim Swaniawski | — | Kip Schroeder IV | Chat | viprefund | 5h | ⊘Not fired | — | — | — | Dec 30, 2025 | - |
| 98682988 | Item authenticity concern | Closed | Normal | Jim Swaniawski | — |  Eula McKenzie | loyaltywholesale | 15h | ●Responded | 4/5 | — | — | Dec 26, 2025 | Jan 3, 2026 | |
| 69564339 | Gift card balance question | Solved | Normal | Jim Swaniawski | — | Eula McKenzie | Phone | refundgift-card | 2h | ●Responded | 4/5 | — | — | Dec 26, 2025 | - |
| 81373594 | Klarna / Afterpay split issue | Solved | Normal | Jim Swaniawski | — | Miss Amber Hintz Sr. | damagedloyaltygift-card | 15h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 99420913 | Birthday gift not received | Closed | Normal | Jim Swaniawski | — |  Chaz Renner | Phone | — | 1h | ●Responded | 5/5 | — | — | Dec 10, 2025 | Dec 14, 2025 |
| 94973009 | Return after 30-day window | Pending | Normal | Jim Swaniawski | — |  Mr. Eliza Gerhold IV | bopisloyaltywholesale | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 43165885 | Return after 30-day window | Solved | Low | Jim Swaniawski | — | Mr. Cade Senger | damaged | 18h | ●Responded | 5/5 | — | — | Nov 30, 2025 | - | |
| 05081150 | Missing items in shipment | Solved | Normal | Jim Swaniawski | — | Yazmin Jast | influencer | 10h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 88924954 | Gift card balance question | Pending | Normal | Jim Swaniawski | — | Ignatius Cummerata | shade-matchwholesale | - | —Skipped | — | — | — | Nov 22, 2025 | - | |
| 20843351 | Discount code not working | Closed | Normal | Jim Swaniawski | — | Amely Pacocha | Chat | fragranceshipping | 22h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 25, 2025 |
| 93749172 | Address change after shipping | Solved | High | Jim Swaniawski | — |  Jacklyn Dare | Chat | loyaltyapp | 4h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 41209455 | Store experience feedback | Pending | Normal | Jim Swaniawski | — | Mr. Eliza Gerhold IV | Chat | loyaltyreturnsapp | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 86208126 | Gift card balance question | Closed | Normal | Jim Swaniawski | — | Kaela Friesen | shade-matchloyaltywholesale | 3h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 18, 2025 | |
| 24148345 | Order arrived damaged | Closed | Normal | Jim Swaniawski | — | Kaela Friesen | Chat | — | 7h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 30, 2025 |
| 69707158 | Insider tier issue | Solved | Normal | Jim Swaniawski | — |  Katrina Johns | gift-card | 6d 5h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 34597614 | Address change after shipping | Pending | Low | Jim Swaniawski | — | Tommy Kuvalis | Chat | influencerappshipping | - | —Skipped | — | — | — | Sep 5, 2025 | - |
| 33636309 | Item authenticity concern | Closed | Normal | Jim Swaniawski | — | Amely Pacocha | — | 2d 21h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |
| 85531200 | BOPIS pickup not ready | Open | High | Jim Swaniawski | — |  Dr. Mandy McLaughlin | shippingrefund | - | —Skipped | — | — | — | Sep 1, 2025 | - | |
| 35171212 | Insider tier issue | Pending | Normal | Jim Swaniawski | — | Garth Dooley | Chat | samplesappreturns | - | —Skipped | — | — | — | Aug 24, 2025 | - |
| 55688691 | App login problem | Pending | Urgent | Jim Swaniawski | — | Mr. Skyla Trantow | Chat | samples | - | —Skipped | — | — | — | Aug 23, 2025 | - |
| 22980258 | Pro discount enrollment | Closed | Normal | Jim Swaniawski | — | Katrina Johns | Chat | — | 23h | ⊘Not fired | — | — | — | Aug 7, 2025 | Aug 13, 2025 |
| 75946586 | Lost package follow-up | Solved | Low | Jim Swaniawski | — | Dr. Mandy McLaughlin | loyaltysampleswholesale | 4h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 48118908 | Loyalty points not posting | Solved | Urgent | Jim Swaniawski | — | Garth Dooley | Chat | influencerrefundfragrance | 12h | ⊘Not fired | — | — | — | Aug 4, 2025 | - |
| 59205524 | App crashes at checkout | Pending | Normal | Jim Swaniawski | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 23164538 | Pro discount enrollment | Solved | Normal | Jim Swaniawski | — |  Julie Hodkiewicz | vipapprefund | 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 12194114 | Address change after shipping | Closed | Low | Jim Swaniawski | — | Faith Hilll | shade-matchdamaged | 1h | ●Responded | 5/5 | — | — | Jul 17, 2025 | Jul 20, 2025 | |
| 42685228 | Pro discount enrollment | Open | Normal | Jim Swaniawski | — | Julie Hodkiewicz | vipreturns | - | —Skipped | — | — | — | Jul 10, 2025 | - |