Willard Nicolas
rick.schmeler@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57277976 | App login problem | Solved | High | Willard Nicolas | — |  Chaz Renner | — | 19h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 71982501 | Wrong shade sent | Pending | Normal | Willard Nicolas | — |  Steve O'Conner | Chat | shippingwholesale | - | —Skipped | — | — | — | Apr 28, 2026 | - |
| 75146395 | Gift card balance question | Solved | High | Willard Nicolas | — |  Katrina Johns | — | 5h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 71586490 | Price match request | Solved | Normal | Willard Nicolas | — |  Amely Pacocha | Chat | wholesaleshippinginfluencer | 21h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 87012603 | Pro discount enrollment | Solved | Normal | Willard Nicolas | — | Amely Pacocha | Chat | sampleswholesaledamaged | 1h | ●Responded | 7/11 | — | — | Apr 6, 2026 | - |
| 47206412 | Question about product ingredients | Solved | Low | Willard Nicolas | — |  Mr. Eliza Gerhold IV | fragranceloyalty | 7h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 54863845 | Birthday gift not received | Solved | Normal | Willard Nicolas | — |  Lily Raynor | Social | — | 8d 14h | ⊘Not fired | — | — | — | Mar 4, 2026 | - |
| 40677320 | Store experience feedback | Closed | Normal | Willard Nicolas | — | Amely Pacocha | returnssamples | 14h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 8, 2026 | |
| 21249164 | Order arrived damaged | Solved | High | Willard Nicolas | — |  Kip Schroeder IV | Chat | refund | 2h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 43519690 | Foundation match help | Solved | Low | Willard Nicolas | — |  Dr. Mandy McLaughlin | apprefundfragrance | 5h | ●Responded | 5/5 | — | — | Feb 27, 2026 | - | |
| 73642960 | Shipping cost question | Solved | Normal | Willard Nicolas | — |  Oscar O'Hara | shippingapp | 2d 7h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 93341937 | Cancel subscription / Auto-replenish | Closed | Normal | Willard Nicolas | — | Dr. Mandy McLaughlin | returnsinfluencerdamaged | 7h | ●Responded | 4/5 | — | — | Feb 17, 2026 | Feb 21, 2026 | |
| 99234446 | BOPIS order cancelled at store | Solved | Low | Willard Nicolas | — |  Jacklyn Dare | shade-matchappbopis | 17h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 20016430 | Gift card balance question | Solved | Normal | Willard Nicolas | — |  Leonard Waters-Howell | Chat | refundshippingsamples | 3h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 51044896 | Insider tier issue | Closed | Normal | Willard Nicolas | — | Dr. Mandy McLaughlin | — | 1d 14h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 26, 2026 | |
| 96550149 | Price match request | Closed | Normal | Willard Nicolas | — |  Mr. Lonie Hudson | — | 6h | ●Responded | 3/5 | — | — | Jan 12, 2026 | Jan 17, 2026 | |
| 15478371 | Return after 30-day window | Solved | Normal | Willard Nicolas | — |  Mr. Cade Senger | Chat | refundfragrance | 2h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 83153264 | Insider tier issue | Closed | Normal | Willard Nicolas | — | Mr. Lonie Hudson | fragrancesamplesbopis | 2h | ●Responded | 2/5 | — | — | Jan 5, 2026 | Jan 10, 2026 | |
| 33614342 | Wholesale order question | Solved | Normal | Willard Nicolas | — |  Garth Dooley | Chat | viprefundsamples | 4h | ●Responded | 9/11 | — | — | Dec 19, 2025 | - |
| 58791942 | Lost package follow-up | Solved | Low | Willard Nicolas | — | Dr. Mandy McLaughlin | Chat | refundshipping | 1h | ●Responded | 1/5 | — | — | Dec 9, 2025 | - |
| 30518094 | Wrong shade sent | Closed | High | Willard Nicolas | — |  Yazmin Jast | Phone | fragrancebopis | 1h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 23, 2025 |
| 86916646 | Shipping cost question | Closed | Normal | Willard Nicolas | — | Oscar O'Hara | Chat | — | 9d | ○Sent, no reply | — | — | — | Nov 20, 2025 | Dec 6, 2025 |
| 22072367 | Missing items in shipment | Solved | Normal | Willard Nicolas | — |  Darryl Jacobi | Chat | — | 16h | ●Responded | 4/5 | — | — | Nov 13, 2025 | - |
| 52677638 | Influencer code not working | Solved | Normal | Willard Nicolas | — | Mr. Eliza Gerhold IV | returnsbopis | 1d 18h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 94538634 | Item authenticity concern | Closed | Normal | Willard Nicolas | — | Katrina Johns | Chat | shipping | 7h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 17, 2025 |
| 85960389 | Price match request | Solved | Normal | Willard Nicolas | — | Jacklyn Dare | Phone | — | 5h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - |
| 54066642 | Wrong shade sent | Solved | Normal | Willard Nicolas | — | Garth Dooley | Phone | influencershade-match | 6d 23h | ⊘Not fired | — | — | — | Nov 7, 2025 | - |
| 60794359 | App crashes at checkout | Pending | Normal | Willard Nicolas | — | Katrina Johns | Chat | — | - | —Skipped | — | — | — | Nov 5, 2025 | - |
| 47671160 | Where is my order? | Closed | Normal | Willard Nicolas | — |  Vilma Gusikowski | Chat | influencerwholesale | 2h | ⊘Not fired | — | — | — | Oct 27, 2025 | Nov 3, 2025 |
| 50278613 | Store experience feedback | Solved | Urgent | Willard Nicolas | — | Amely Pacocha | loyaltybopis | 16h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 44490199 | Wholesale order question | Solved | Normal | Willard Nicolas | — | Amely Pacocha | — | 2d 5h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 06210182 | Klarna / Afterpay split issue | Solved | Normal | Willard Nicolas | — | Steve O'Conner | Chat | gift-cardreturnsdamaged | 8h | ●Responded | 4/5 | — | — | Oct 9, 2025 | - |
| 44536442 | Question about product ingredients | Solved | Normal | Willard Nicolas | — |  Ignatius Cummerata | Chat | samples | 6h | ⊘Not fired | — | — | — | Oct 8, 2025 | - |
| 21030558 | Cancel subscription / Auto-replenish | Solved | Normal | Willard Nicolas | — | Katrina Johns | Phone | — | 23h | ●Responded | 9/11 | — | — | Oct 1, 2025 | - |
| 79873888 | Insider tier issue | Closed | Normal | Willard Nicolas | — |  Julie Hodkiewicz | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 18, 2025 |
| 11512339 | Store experience feedback | Solved | Low | Willard Nicolas | — | Steve O'Conner | samplesgift-cardapp | 6h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 30987804 | Address change after shipping | Solved | Low | Willard Nicolas | — | Garth Dooley | Social | — | 6h | ⊘Not fired | — | — | — | Aug 22, 2025 | - |
| 04177616 | Lost package follow-up | Solved | Normal | Willard Nicolas | — | Katrina Johns | — | 16h | ⊘Not fired | — | — | — | Jul 15, 2025 | - | |
| 07717043 | Loyalty points not posting | Solved | Normal | Willard Nicolas | — | Dr. Mandy McLaughlin | — | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 26342014 | Item authenticity concern | Solved | Normal | Willard Nicolas | — | Lily Raynor | — | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 57613780 | Klarna / Afterpay split issue | Pending | Normal | Willard Nicolas | — | Dr. Mandy McLaughlin | Phone | damagedvipsamples | - | —Skipped | — | — | — | Jul 7, 2025 | - |
| 31528576 | Wholesale order question | Solved | Urgent | Willard Nicolas | — | Ignatius Cummerata | Chat | influencershade-match | 2h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - |
| 40118787 | Wrong shade sent | Pending | Normal | Willard Nicolas | — |  Kaela Friesen | — | - | —Skipped | — | — | — | Jun 23, 2025 | - | |
| 96363516 | Klarna / Afterpay split issue | Solved | High | Willard Nicolas | — | Darryl Jacobi | Chat | app | 2d 2h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 06229056 | Store experience feedback | Solved | Normal | Willard Nicolas | — | Mr. Cade Senger | shipping | 3d | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |