Mr. Danika Bechtelar
regan81@hotmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 88462475 | BOPIS pickup not ready | Solved | Normal | — | Chat | refund | 10h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - | ||
| 66562945 | Refund not received | Solved | Normal | — | Social | — | 5h | ⊘Not fired | — | — | — | Apr 17, 2026 | - | ||
| 46192460 | Lost package follow-up | Solved | Low | — | — | 1d 19h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |||
| 31279023 | Item authenticity concern | Closed | Low | — | shade-match | 7h | ⊘Not fired | — | — | — | Apr 11, 2026 | Apr 15, 2026 | |||
| 66174523 | Wholesale order question | Solved | High | — | Phone | damaged | 1h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | ||
| 91602208 | Allergic reaction concern | Solved | Normal | — | Chat | refundreturnsvip | 1d 16h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | ||
| 25265214 | Influencer code not working | Closed | Normal | — | Chat | bopisdamaged | 6d 15h | ●Responded | 3/5 | — | — | Apr 2, 2026 | Apr 16, 2026 | ||
| 59646397 | Refund not received | Solved | Normal | — | Phone | — | 7h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | ||
| 79814080 | Wrong shade sent | Closed | High | — | Chat | influencersamples | 13h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Apr 3, 2026 | ||
| 06916170 | Order arrived damaged | Solved | High | — | samplesshade-matchdamaged | 1d 19h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |||
| 69224283 | Pro discount enrollment | Pending | Normal | — | gift-cardwholesalerefund | - | —Skipped | — | — | — | Mar 4, 2026 | - | |||
| 55913337 | Shipping cost question | Solved | High | — | Phone | — | 3h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | ||
| 44467734 | Pro discount enrollment | Solved | High | — | returns | 1d 14h | ⊘Not fired | — | — | — | Feb 9, 2026 | - | |||
| 57020835 | Insider tier issue | Solved | Normal | — | Chat | damagedinfluencer | 23h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | ||
| 31975143 | Missing items in shipment | Solved | Normal | — | damagedshipping | 1h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |||
| 25827653 | Restock alert for backorder | Solved | Normal | — | returns | 10h | ●Responded | 4/5 | — | — | Jan 29, 2026 | - | |||
| 34827683 | Address change after shipping | Solved | Normal | — | bopisinfluencer | 13h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |||
| 61907820 | Question about product ingredients | Closed | Normal | — | Phone | — | 10h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 29, 2026 | ||
| 95979447 | Return after 30-day window | Open | Normal | — | Chat | fragrance | - | —Skipped | — | — | — | Jan 15, 2026 | - | ||
| 58406493 | Order arrived damaged | Solved | Normal | — | — | 15h | ●Responded | 3/5 | — | — | Jan 14, 2026 | - | |||
| 64229633 | Loyalty points not posting | Solved | Normal | — | Chat | samples | 2d 1h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | ||
| 70833340 | Missing samples in order | Solved | Normal | — | influencergift-cardrefund | 5h | ●Responded | 3/5 | — | — | Jan 12, 2026 | - | |||
| 24577114 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 3h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |||
| 37486742 | BOPIS pickup not ready | Pending | Normal | — | — | - | —Skipped | — | — | — | Jan 8, 2026 | - | |||
| 17355125 | Where is my order? | Open | Low | — | Chat | samplesfragranceloyalty | - | —Skipped | — | — | — | Jan 4, 2026 | - | ||
| 75344664 | Restock alert for backorder | Closed | Normal | — | Chat | — | 12h | ●Responded | 5/5 | — | — | Dec 23, 2025 | Dec 25, 2025 | ||
| 35461483 | Klarna / Afterpay split issue | Closed | Normal | — | bopis | 6d 4h | ○Sent, no reply | — | — | — | Dec 22, 2025 | Jan 3, 2026 | |||
| 65333254 | Missing items in shipment | Closed | High | — | Chat | vipdamaged | 14h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 19, 2025 | ||
| 58814640 | Question about product ingredients | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |||
| 92289095 | Klarna / Afterpay split issue | Closed | Low | — | Chat | wholesalesamplesloyalty | 18h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 23, 2025 | ||
| 57865132 | Missing samples in order | Solved | Normal | — | Chat | shade-matchbopis | 5h | ●Responded | 5/5 | — | — | Nov 17, 2025 | - | ||
| 73754749 | BOPIS pickup not ready | Solved | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | ||
| 18588006 | Question about product ingredients | Closed | High | — | loyalty | 6h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 2, 2025 | |||
| 15329125 | Order arrived damaged | Solved | Normal | — | Chat | refundbopis | 6h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | ||
| 80321918 | BOPIS order cancelled at store | Closed | Normal | — | refund | 1d | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 19, 2025 | |||
| 09671751 | Allergic reaction concern | Solved | Normal | — | Chat | shade-matchsamples | 4h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | ||
| 63991558 | Missing samples in order | Solved | Normal | — | Social | shade-matchsamples | 2d 17h | ⊘Not fired | — | — | — | Oct 13, 2025 | - | ||
| 23657025 | Restock alert for backorder | Solved | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | ||
| 46690847 | Wholesale order question | Solved | Normal | — | refundappsamples | 1d | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |||
| 19212643 | Refund not received | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |||
| 14039123 | Wrong shade sent | Solved | Normal | — | Phone | — | 2d 8h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | ||
| 19699046 | Return after 30-day window | Solved | Normal | — | influencerrefund | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |||
| 81696292 | Question about product ingredients | Solved | High | — | bopisinfluencervip | 14h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |||
| 44349244 | Wholesale order question | Solved | Normal | — | Chat | — | 1h | ●Responded | 4/5 | — | — | Jul 30, 2025 | - | ||
| 99077458 | Birthday gift not received | Closed | Normal | — | refundreturns | 17h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 27, 2025 | |||
| 44996187 | Price match request | Solved | Normal | — | Social | wholesalevip | 2d 18h | ⊘Not fired | — | — | — | Jul 9, 2025 | - | ||
| 84538496 | Shipping cost question | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | ||
| 59568430 | BOPIS pickup not ready | Closed | Normal | — | refundsamplesvip | 4d 4h | ●Responded | 1/5 | — | — | Jun 19, 2025 | Jun 29, 2025 | |||
| 39706832 | Influencer code not working | Solved | High | — | Social | samples | 5h | ⊘Not fired | — | — | — | May 24, 2025 | - |