Eula Nienow
osvaldo_rowe24@hotmail.com
Showing 1 - 31 of 31
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 63308286 | App crashes at checkout | Solved | Urgent | — | vipbopis | 5h | ●Responded | 5/5 | — | — | Apr 24, 2026 | - | |||
| 18317296 | Cancel order request | Closed | Low | — | Chat | bopisreturns | 4h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 30, 2026 | ||
| 05585561 | Missing items in shipment | Solved | Normal | — | Social | shade-matchreturnsfragrance | 1h | ⊘Not fired | — | — | — | Apr 23, 2026 | - | ||
| 17532308 | Wrong shade sent | Solved | Normal | — | samples | 5h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |||
| 02342003 | Missing items in shipment | Solved | Normal | — | fragrancesamples | 9h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - | |||
| 81186742 | Shipping cost question | Pending | Normal | — | Social | damagedloyaltywholesale | - | —Skipped | — | — | — | Apr 9, 2026 | - | ||
| 35313987 | Cancel order request | Pending | Urgent | — | refund | - | —Skipped | — | — | — | Apr 1, 2026 | - | |||
| 75382001 | Return after 30-day window | Pending | High | — | Chat | samplesdamagedrefund | - | —Skipped | — | — | — | Jan 16, 2026 | - | ||
| 71826057 | Pro discount enrollment | Solved | Normal | — | Chat | refund | 16h | ●Responded | 1/5 | — | — | Jan 15, 2026 | - | ||
| 09641133 | Foundation match help | Solved | Normal | — | Chat | returnsfragrancesamples | 2d 4h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | ||
| 70675257 | Price match request | Closed | Low | — | — | 1d 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 20, 2025 | |||
| 97796868 | Allergic reaction concern | Solved | Normal | — | Chat | — | 1d 6h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | ||
| 87990382 | Influencer code not working | Open | Normal | — | Phone | shipping | - | —Skipped | — | — | — | Oct 14, 2025 | - | ||
| 92004732 | Insider tier issue | Solved | Normal | — | Chat | gift-card | 2d | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | ||
| 23586158 | Missing items in shipment | Solved | High | — | Phone | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | ||
| 83391939 | Address change after shipping | Solved | Normal | — | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | ||
| 08985000 | Klarna / Afterpay split issue | Solved | High | — | bopisrefund | 4h | ●Responded | 10/11 | — | — | Sep 23, 2025 | - | |||
| 22193837 | Refund not received | Solved | Normal | — | Social | gift-cardfragranceloyalty | 7h | ⊘Not fired | — | — | — | Sep 13, 2025 | - | ||
| 53132016 | Gift card balance question | Solved | Low | — | Chat | influencer | 22h | ⊘Not fired | — | — | — | Sep 9, 2025 | - | ||
| 37332901 | Price match request | Pending | Normal | — | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |||
| 03494585 | App login problem | Solved | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | ||
| 72395561 | Shipping cost question | Solved | Normal | — | Chat | loyalty | 22h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | ||
| 06862877 | BOPIS order cancelled at store | Solved | Normal | — | influencer | 1d 7h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |||
| 59480568 | Cancel subscription / Auto-replenish | Solved | Normal | — | loyalty | 5h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - | |||
| 34154888 | Foundation match help | Solved | Normal | — | Chat | — | 1h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | ||
| 08463624 | Question about product ingredients | Closed | Low | — | returnsshippingshade-match | 2d 4h | ●Responded | 2/5 | — | — | Jul 30, 2025 | Aug 2, 2025 | |||
| 80455230 | Discount code not working | Closed | High | — | gift-card | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 11, 2025 | |||
| 01221449 | Wholesale order question | Solved | Normal | — | loyaltyshipping | 15h | ●Responded | 4/5 | — | — | Jun 17, 2025 | - | |||
| 07770973 | Return after 30-day window | Solved | Normal | — | Chat | loyalty | 9d 11h | ⊘Not fired | — | — | — | Jun 5, 2025 | - | ||
| 50845131 | Pro discount enrollment | Solved | Normal | — | — | 23h | ●Responded | 4/5 | — | — | May 30, 2025 | - | |||
| 42784660 | Insider tier issue | Solved | Normal | — | — | 1d 12h | ○Sent, no reply | — | — | — | May 27, 2025 | - |