Mr. Armando Mertz
oren42@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16901064 | Wholesale order question | Solved | Normal | Mr. Armando Mertz | — |  Oscar O'Hara | Social | — | 2h | ⊘Not fired | — | — | — | May 13, 2026 | - |
| 64669331 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Armando Mertz | — |  Mr. Eliza Gerhold IV | — | 2d 1h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 92701185 | Influencer code not working | Solved | Normal | Mr. Armando Mertz | — |  Katrina Johns | fragrance | 6h | ●Responded | 4/5 | — | — | Apr 15, 2026 | - | |
| 82716090 | Question about product ingredients | Closed | Normal | Mr. Armando Mertz | — |  Darryl Jacobi | — | 5h | ●Responded | 4/5 | — | — | Mar 31, 2026 | Apr 2, 2026 | |
| 45299498 | Wholesale order question | Solved | High | Mr. Armando Mertz | — |  Faith Hilll | vip | 5h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |
| 58412879 | Foundation match help | Solved | High | Mr. Armando Mertz | — |  Mr. Cade Senger | — | 7h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |
| 81577711 | Loyalty points not posting | Solved | High | Mr. Armando Mertz | — |  Lily Raynor | wholesale | 3d 9h | ○Sent, no reply | — | — | — | Feb 22, 2026 | - | |
| 04671767 | App crashes at checkout | Solved | Normal | Mr. Armando Mertz | — | Lily Raynor | — | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 39070274 | Store experience feedback | Closed | Normal | Mr. Armando Mertz | — |  Jacklyn Dare | gift-cardapp | 4h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Jan 29, 2026 | |
| 54003596 | Refund not received | Solved | Normal | Mr. Armando Mertz | — | Darryl Jacobi | — | 2d 1h | ●Responded | 4/5 | — | — | Jan 22, 2026 | - | |
| 07937348 | Allergic reaction concern | Pending | Urgent | Mr. Armando Mertz | — |  Amely Pacocha | fragranceapp | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 41842559 | Klarna / Afterpay split issue | Pending | High | Mr. Armando Mertz | — | Katrina Johns | wholesale | - | —Skipped | — | — | — | Jan 3, 2026 | - | |
| 54816913 | Foundation match help | Closed | Normal | Mr. Armando Mertz | — | Jacklyn Dare | — | 14h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 10, 2026 | |
| 93934240 | Restock alert for backorder | Solved | Normal | Mr. Armando Mertz | — |  Dr. Mandy McLaughlin | fragrance | 1d | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 42466335 | Foundation match help | Closed | Normal | Mr. Armando Mertz | — |  Mr. Lonie Hudson | Phone | — | 1h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 |
| 94605973 | Missing samples in order | Solved | Normal | Mr. Armando Mertz | — |  Yazmin Jast | Chat | — | 5h | ●Responded | 2/5 | — | — | Nov 28, 2025 | - |
| 28565336 | Store experience feedback | Solved | Normal | Mr. Armando Mertz | — | Jacklyn Dare | wholesale | 21h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 46372998 | Cancel subscription / Auto-replenish | Closed | Low | Mr. Armando Mertz | — | Jacklyn Dare | Chat | loyaltyinfluencer | 6d 9h | ●Responded | 3/5 | — | — | Nov 23, 2025 | Dec 1, 2025 |
| 95860618 | Gift card balance question | Solved | Normal | Mr. Armando Mertz | — |  Steve O'Conner | Chat | gift-carddamaged | 20h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 22322862 | BOPIS pickup not ready | Solved | Normal | Mr. Armando Mertz | — | Lily Raynor | — | 1h | ⊘Not fired | — | — | — | Nov 20, 2025 | - | |
| 94948055 | Gift card balance question | Solved | Normal | Mr. Armando Mertz | — | Oscar O'Hara | influencergift-card | 2h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | |
| 04295032 | Pro discount enrollment | Solved | Low | Mr. Armando Mertz | — | Katrina Johns | wholesale | 2d 22h | ●Responded | 7/11 | — | — | Nov 4, 2025 | - | |
| 76456741 | Question about product ingredients | Solved | Low | Mr. Armando Mertz | — | Yazmin Jast | Chat | shade-matchappgift-card | 1h | ●Responded | 4/5 | — | — | Oct 25, 2025 | - |
| 54669834 | Refund not received | Pending | High | Mr. Armando Mertz | — | Steve O'Conner | Phone | shipping | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 87889182 | Where is my order? | Solved | Normal | Mr. Armando Mertz | — |  Julie Hodkiewicz | shade-matchwholesale | 1d 8h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | |
| 14566645 | Cancel subscription / Auto-replenish | Closed | Low | Mr. Armando Mertz | — |  Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 | |
| 11377865 | Allergic reaction concern | Solved | Normal | Mr. Armando Mertz | — |  Tommy Kuvalis | loyaltygift-cardinfluencer | 11h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 72688559 | BOPIS pickup not ready | Solved | High | Mr. Armando Mertz | — |  Ignatius Cummerata | influencerwholesaleloyalty | 6h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 66153101 | Insider tier issue | Solved | Normal | Mr. Armando Mertz | — |  Miss Amber Hintz Sr. | Social | appgift-carddamaged | 2d 7h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 89843582 | Address change after shipping | Closed | High | Mr. Armando Mertz | — | Faith Hilll | shade-matchgift-card | 4h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 5, 2025 | |
| 18749135 | Restock alert for backorder | Solved | High | Mr. Armando Mertz | — |  Eula McKenzie | Phone | app | 3h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 49344105 | BOPIS order cancelled at store | Closed | Normal | Mr. Armando Mertz | — | Kaela Friesen | Chat | wholesaleinfluencerrefund | 3h | ⊘Not fired | — | — | — | Jul 23, 2025 | Jul 29, 2025 |
| 16095241 | Missing samples in order | Open | Normal | Mr. Armando Mertz | — | Katrina Johns | damaged | - | —Skipped | — | — | — | Jul 14, 2025 | - | |
| 96785645 | BOPIS pickup not ready | Solved | High | Mr. Armando Mertz | — | Mr. Eliza Gerhold IV | gift-cardbopis | 23h | ●Responded | 2/5 | — | — | Jul 1, 2025 | - | |
| 39707672 | Question about product ingredients | Solved | High | Mr. Armando Mertz | — |  Garth Dooley | Chat | refundvip | 5h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 85495990 | Birthday gift not received | Solved | Normal | Mr. Armando Mertz | — | Darryl Jacobi | vip | 5h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 93210710 | BOPIS pickup not ready | Closed | Normal | Mr. Armando Mertz | — | Ignatius Cummerata | returns | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 23, 2025 | |
| 77704842 | App crashes at checkout | Closed | Normal | Mr. Armando Mertz | — | Faith Hilll | bopisshade-matchloyalty | 15h | ●Responded | 2/5 | — | — | Jun 5, 2025 | Jun 8, 2025 |