Shelley Carroll
benjamin88@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 77954589 | Question about product ingredients | Pending | Normal | Shelley Carroll | — |  Amely Pacocha | refund | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 58991427 | BOPIS order cancelled at store | Closed | Normal | Shelley Carroll | — |  Mr. Eliza Gerhold IV | Phone | bopisapp | 17h | ●Responded | 1/5 | — | — | May 2, 2026 | May 4, 2026 |
| 09268321 | Cancel order request | Solved | Normal | Shelley Carroll | — |  Yazmin Jast | — | 5h | ⊘Not fired | — | — | — | Apr 14, 2026 | - | |
| 46363369 | Pro discount enrollment | Closed | Low | Shelley Carroll | — |  Mr. Skyla Trantow | fragrancegift-card | 2h | ⊘Not fired | — | — | — | Mar 21, 2026 | Mar 25, 2026 | |
| 14562182 | Loyalty points not posting | Closed | High | Shelley Carroll | — |  Darryl Jacobi | Chat | shippingvip | 4h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 14, 2026 |
| 32903240 | App crashes at checkout | Solved | Low | Shelley Carroll | — | Yazmin Jast | shippingfragrancereturns | 1d 23h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 15738173 | Wholesale order question | Pending | High | Shelley Carroll | — |  Mr. Cade Senger | shipping | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 23115089 | App login problem | Solved | Normal | Shelley Carroll | — | Amely Pacocha | Chat | — | 1h | ●Responded | 5/5 | — | — | Jan 30, 2026 | - |
| 69653295 | Store experience feedback | Solved | Normal | Shelley Carroll | — |  Leonard Waters-Howell | Chat | damaged | 16h | ⊘Not fired | — | — | — | Jan 29, 2026 | - |
| 28734228 | Missing items in shipment | Closed | Normal | Shelley Carroll | — |  Lily Raynor | Chat | bopisgift-card | 3h | ●Responded | 4/5 | — | — | Jan 20, 2026 | Jan 26, 2026 |
| 05657673 | Store experience feedback | Solved | Normal | Shelley Carroll | — |  Tommy Kuvalis | — | 12h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 05893803 | Item authenticity concern | Solved | Low | Shelley Carroll | — | Darryl Jacobi | samplesshippingvip | 6h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 68324470 | App login problem | Solved | Normal | Shelley Carroll | — |  Oscar O'Hara | Chat | damaged | 18h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 04563738 | BOPIS order cancelled at store | Solved | Normal | Shelley Carroll | — |  Faith Hilll | samplesdamaged | 12h | ⊘Not fired | — | — | — | Dec 31, 2025 | - | |
| 06326638 | Gift card balance question | Solved | Normal | Shelley Carroll | — | Leonard Waters-Howell | bopisloyalty | 4h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |
| 68299145 | BOPIS pickup not ready | Solved | Low | Shelley Carroll | — |  Dr. Mandy McLaughlin | influencer | 2d | ⊘Not fired | — | — | — | Dec 11, 2025 | - | |
| 89842438 | Pro discount enrollment | Open | Normal | Shelley Carroll | — | Oscar O'Hara | loyaltybopis | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 26413817 | Where is my order? | Solved | Normal | Shelley Carroll | — | Lily Raynor | vipfragrancereturns | 4h | ●Responded | 5/5 | — | — | Nov 27, 2025 | - | |
| 41640657 | BOPIS pickup not ready | Solved | Normal | Shelley Carroll | — | Oscar O'Hara | shade-match | 8h | ●Responded | 5/5 | — | — | Nov 24, 2025 | - | |
| 34304521 | Cancel order request | Solved | High | Shelley Carroll | — | Faith Hilll | Phone | shade-matchfragrance | 8d 17h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 18681172 | BOPIS order cancelled at store | Solved | High | Shelley Carroll | — |  Steve O'Conner | vipbopis | 18h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 36828020 | Birthday gift not received | Solved | Normal | Shelley Carroll | — | Faith Hilll | appgift-cardrefund | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 33688939 | Insider tier issue | Solved | Normal | Shelley Carroll | — | Darryl Jacobi | influencer | 13h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - | |
| 54871043 | Missing items in shipment | Solved | Normal | Shelley Carroll | — |  Vilma Gusikowski | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 04514502 | Item authenticity concern | Open | Normal | Shelley Carroll | — |  Jacklyn Dare | Phone | shade-matchrefundsamples | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 00556326 | Order arrived damaged | Pending | Low | Shelley Carroll | — |  Chaz Renner | — | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 96021964 | Refund not received | Closed | Low | Shelley Carroll | — | Mr. Cade Senger | Phone | influencer | 1d 20h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 24, 2025 |
| 16440874 | Shipping cost question | Solved | High | Shelley Carroll | — | Jacklyn Dare | Chat | gift-cardrefund | 2d 13h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 20619427 | Lost package follow-up | Solved | High | Shelley Carroll | — |  Julie Hodkiewicz | Phone | — | 11h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 51967407 | Cancel subscription / Auto-replenish | Closed | Normal | Shelley Carroll | — |  Ignatius Cummerata | influencerloyaltyreturns | 1d 5h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 18, 2025 | |
| 11034879 | Return after 30-day window | Open | Normal | Shelley Carroll | — |  Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Sep 8, 2025 | - |
| 09189503 | Cancel order request | Solved | Normal | Shelley Carroll | — |  Mr. Lonie Hudson | Social | shippingbopis | 5h | ⊘Not fired | — | — | — | Sep 3, 2025 | - |
| 59528635 | Refund not received | Solved | Normal | Shelley Carroll | — | Amely Pacocha | fragranceinfluencer | 6h | ●Responded | 10/11 | — | — | Aug 30, 2025 | - | |
| 51618652 | Shipping cost question | Solved | High | Shelley Carroll | — |  Miss Amber Hintz Sr. | Chat | appsamples | 3h | ●Responded | 5/5 | — | — | Aug 29, 2025 | - |
| 09364909 | Cancel subscription / Auto-replenish | Solved | Low | Shelley Carroll | — | Julie Hodkiewicz | Chat | influencer | 2h | ●Responded | 2/5 | — | — | Aug 28, 2025 | - |
| 97367223 | App crashes at checkout | Solved | Normal | Shelley Carroll | — | Ignatius Cummerata | Phone | returnsrefund | 4h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 00617180 | Wrong shade sent | Pending | Low | Shelley Carroll | — | Vilma Gusikowski | samplesgift-card | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 00897682 | Cancel subscription / Auto-replenish | Closed | Normal | Shelley Carroll | — | Miss Amber Hintz Sr. | apployaltyfragrance | 2d 18h | ●Responded | 9/11 | — | — | Aug 18, 2025 | Aug 24, 2025 | |
| 70731540 | App crashes at checkout | Solved | High | Shelley Carroll | — | Kaela Friesen | Chat | — | 3h | ●Responded | 3/5 | — | — | Aug 4, 2025 | - |
| 62580822 | Shipping cost question | Closed | Normal | Shelley Carroll | — |  Katrina Johns | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 30, 2025 |
| 78996147 | Pro discount enrollment | Solved | Low | Shelley Carroll | — | Oscar O'Hara | Chat | loyalty | 4h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - |
| 09187088 | Loyalty points not posting | Pending | High | Shelley Carroll | — | Steve O'Conner | Chat | appsamplesbopis | - | —Skipped | — | — | — | Jul 11, 2025 | - |
| 19264495 | BOPIS pickup not ready | Closed | Low | Shelley Carroll | — | Yazmin Jast | wholesaledamaged | 18h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 7, 2025 | |
| 29258626 | Allergic reaction concern | Pending | Normal | Shelley Carroll | — |  Garth Dooley | appdamagedwholesale | - | —Skipped | — | — | — | Jun 29, 2025 | - | |
| 82229765 | Missing items in shipment | Pending | Normal | Shelley Carroll | — | Mr. Skyla Trantow | Chat | fragrancesamples | - | —Skipped | — | — | — | May 29, 2025 | - |
| 42096991 | Discount code not working | Solved | Normal | Shelley Carroll | — |  Kip Schroeder IV | gift-cardloyalty | 2d 5h | ○Sent, no reply | — | — | — | May 23, 2025 | - |