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CustomersShelley Carroll

Shelley Carroll

benjamin88@gmail.com
Tickets46Responses12
Showing 1 - 46 of 46
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
77954589Question about product ingredientsPendingNormalShelley Carroll—Amely PacochaEmail
refund
-—Skipped———May 6, 2026-
58991427BOPIS order cancelled at storeClosedNormalShelley Carroll—Mr. Eliza Gerhold IVPhone
bopisapp
17h●Responded1/5——May 2, 2026May 4, 2026
09268321Cancel order requestSolvedNormalShelley Carroll—Yazmin JastEmail—5h⊘Not fired———Apr 14, 2026-
46363369Pro discount enrollmentClosedLowShelley Carroll—Mr. Skyla TrantowEmail
fragrancegift-card
2h⊘Not fired———Mar 21, 2026Mar 25, 2026
14562182Loyalty points not postingClosedHighShelley Carroll—Darryl JacobiChat
shippingvip
4h○Sent, no reply———Mar 13, 2026Mar 14, 2026
32903240App crashes at checkoutSolvedLowShelley Carroll—Yazmin JastEmail
shippingfragrancereturns
1d 23h○Sent, no reply———Feb 14, 2026-
15738173Wholesale order questionPendingHighShelley Carroll—Mr. Cade SengerEmail
shipping
-—Skipped———Feb 2, 2026-
23115089App login problemSolvedNormalShelley Carroll—Amely PacochaChat—1h●Responded5/5——Jan 30, 2026-
69653295Store experience feedbackSolvedNormalShelley Carroll—Leonard Waters-HowellChat
damaged
16h⊘Not fired———Jan 29, 2026-
28734228Missing items in shipmentClosedNormalShelley Carroll—Lily RaynorChat
bopisgift-card
3h●Responded4/5——Jan 20, 2026Jan 26, 2026
05657673Store experience feedbackSolvedNormalShelley Carroll—Tommy KuvalisEmail—12h○Sent, no reply———Jan 19, 2026-
05893803Item authenticity concernSolvedLowShelley Carroll—Darryl JacobiEmail
samplesshippingvip
6h○Sent, no reply———Jan 5, 2026-
68324470App login problemSolvedNormalShelley Carroll—Oscar O'HaraChat
damaged
18h○Sent, no reply———Jan 2, 2026-
04563738BOPIS order cancelled at storeSolvedNormalShelley Carroll—Faith HilllEmail
samplesdamaged
12h⊘Not fired———Dec 31, 2025-
06326638Gift card balance questionSolvedNormalShelley Carroll—Leonard Waters-HowellEmail
bopisloyalty
4h○Sent, no reply———Dec 27, 2025-
68299145BOPIS pickup not readySolvedLowShelley Carroll—Dr. Mandy McLaughlinEmail
influencer
2d⊘Not fired———Dec 11, 2025-
89842438Pro discount enrollmentOpenNormalShelley Carroll—Oscar O'HaraEmail
loyaltybopis
-—Skipped———Dec 9, 2025-
26413817Where is my order?SolvedNormalShelley Carroll—Lily RaynorEmail
vipfragrancereturns
4h●Responded5/5——Nov 27, 2025-
41640657BOPIS pickup not readySolvedNormalShelley Carroll—Oscar O'HaraEmail
shade-match
8h●Responded5/5——Nov 24, 2025-
34304521Cancel order requestSolvedHighShelley Carroll—Faith HilllPhone
shade-matchfragrance
8d 17h○Sent, no reply———Nov 20, 2025-
18681172BOPIS order cancelled at storeSolvedHighShelley Carroll—Steve O'ConnerEmail
vipbopis
18h○Sent, no reply———Nov 15, 2025-
36828020Birthday gift not receivedSolvedNormalShelley Carroll—Faith HilllEmail
appgift-cardrefund
6h○Sent, no reply———Nov 14, 2025-
33688939Insider tier issueSolvedNormalShelley Carroll—Darryl JacobiEmail
influencer
13h●Responded4/5——Nov 8, 2025-
54871043Missing items in shipmentSolvedNormalShelley Carroll—Vilma GusikowskiChat
wholesale
1h○Sent, no reply———Nov 7, 2025-
04514502Item authenticity concernOpenNormalShelley Carroll—Jacklyn DarePhone
shade-matchrefundsamples
-—Skipped———Oct 24, 2025-
00556326Order arrived damagedPendingLowShelley Carroll—Chaz RennerEmail—-—Skipped———Oct 24, 2025-
96021964Refund not receivedClosedLowShelley Carroll—Mr. Cade SengerPhone
influencer
1d 20h○Sent, no reply———Oct 21, 2025Oct 24, 2025
16440874Shipping cost questionSolvedHighShelley Carroll—Jacklyn DareChat
gift-cardrefund
2d 13h○Sent, no reply———Sep 23, 2025-
20619427Lost package follow-upSolvedHighShelley Carroll—Julie HodkiewiczPhone—11h○Sent, no reply———Sep 22, 2025-
51967407Cancel subscription / Auto-replenishClosedNormalShelley Carroll—Ignatius CummerataEmail
influencerloyaltyreturns
1d 5h●Responded4/5——Sep 11, 2025Sep 18, 2025
11034879Return after 30-day windowOpenNormalShelley Carroll—Kaela FriesenChat—-—Skipped———Sep 8, 2025-
09189503Cancel order requestSolvedNormalShelley Carroll—Mr. Lonie HudsonSocial
shippingbopis
5h⊘Not fired———Sep 3, 2025-
59528635Refund not receivedSolvedNormalShelley Carroll—Amely PacochaEmail
fragranceinfluencer
6h●Responded10/11——Aug 30, 2025-
51618652Shipping cost questionSolvedHighShelley Carroll—Miss Amber Hintz Sr.Chat
appsamples
3h●Responded5/5——Aug 29, 2025-
09364909Cancel subscription / Auto-replenishSolvedLowShelley Carroll—Julie HodkiewiczChat
influencer
2h●Responded2/5——Aug 28, 2025-
97367223App crashes at checkoutSolvedNormalShelley Carroll—Ignatius CummerataPhone
returnsrefund
4h○Sent, no reply———Aug 23, 2025-
00617180Wrong shade sentPendingLowShelley Carroll—Vilma GusikowskiEmail
samplesgift-card
-—Skipped———Aug 20, 2025-
00897682Cancel subscription / Auto-replenishClosedNormalShelley Carroll—Miss Amber Hintz Sr.Email
apployaltyfragrance
2d 18h●Responded9/11——Aug 18, 2025Aug 24, 2025
70731540App crashes at checkoutSolvedHighShelley Carroll—Kaela FriesenChat—3h●Responded3/5——Aug 4, 2025-
62580822Shipping cost questionClosedNormalShelley Carroll—Katrina JohnsChat
wholesale
1h○Sent, no reply———Jul 24, 2025Jul 30, 2025
78996147Pro discount enrollmentSolvedLowShelley Carroll—Oscar O'HaraChat
loyalty
4h○Sent, no reply———Jul 12, 2025-
09187088Loyalty points not postingPendingHighShelley Carroll—Steve O'ConnerChat
appsamplesbopis
-—Skipped———Jul 11, 2025-
19264495BOPIS pickup not readyClosedLowShelley Carroll—Yazmin JastEmail
wholesaledamaged
18h○Sent, no reply———Jul 5, 2025Jul 7, 2025
29258626Allergic reaction concernPendingNormalShelley Carroll—Garth DooleyEmail
appdamagedwholesale
-—Skipped———Jun 29, 2025-
82229765Missing items in shipmentPendingNormalShelley Carroll—Mr. Skyla TrantowChat
fragrancesamples
-—Skipped———May 29, 2025-
42096991Discount code not workingSolvedNormalShelley Carroll—Kip Schroeder IVEmail
gift-cardloyalty
2d 5h○Sent, no reply———May 23, 2025-
Page 1 of 1

Properties

Customer
Name
Shelley Carroll
Email
benjamin88@gmail.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
15,062
Lifetime spend
254
Last purchase
Mar 13, 2026
Skin tone
medium
Foundation shade
25C
Skin concerns
sensitivity, acne
Allergies / restrictions
sulfate-free, nut-allergy
Favorite brands
Charlotte Tilbury, Fenty Beauty
YTD spend
864
App installed
Yes
App last opened
Apr 24, 2026
Email subscribed
No
Marketing segment
advocate
Last purchase amount
—
Total orders
20
Preferred category
haircare
Tickets
Tickets
46
Last seen
May 6, 2026
Responses
Avg rating
4.75