Mark Schroeder
Crown Department Stores·homer_brekke@crowndept.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41052042 | App crashes at checkout | Solved | Low | Mark Schroeder | Crown Department Stores |  Darryl Jacobi | shade-matchfragrance | 8d 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 04443512 | Shipping cost question | Open | Normal | Mark Schroeder | Crown Department Stores |  Oscar O'Hara | shade-match | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 69882598 | Cancel subscription / Auto-replenish | Solved | Normal | Mark Schroeder | Crown Department Stores |  Mr. Lonie Hudson | vip | 1d 8h | ⊘Not fired | — | — | — | Apr 3, 2026 | - | |
| 32182122 | Influencer code not working | Solved | Normal | Mark Schroeder | Crown Department Stores |  Mr. Eliza Gerhold IV | influencer | 5h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 68364563 | BOPIS pickup not ready | Solved | Normal | Mark Schroeder | Crown Department Stores |  Garth Dooley | Chat | app | 6d 10h | ●Responded | 1/5 | — | — | Mar 28, 2026 | - |
| 58206800 | Order arrived damaged | Solved | High | Mark Schroeder | Crown Department Stores | Darryl Jacobi | Chat | damaged | 14h | ●Responded | 2/5 | — | — | Mar 26, 2026 | - |
| 72867290 | Klarna / Afterpay split issue | Solved | Low | Mark Schroeder | Crown Department Stores |  Kip Schroeder IV | influencershipping | 7d 9h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 09645053 | Return after 30-day window | Closed | Urgent | Mark Schroeder | Crown Department Stores |  Steve O'Conner | influencer | 15h | ●Responded | 2/5 | — | — | Feb 10, 2026 | Feb 14, 2026 | |
| 72872675 | Refund not received | Closed | Normal | Mark Schroeder | Crown Department Stores |  Amely Pacocha | samples | 2h | ●Responded | 2/5 | — | — | Feb 4, 2026 | Feb 5, 2026 | |
| 97589448 | Refund not received | Solved | Normal | Mark Schroeder | Crown Department Stores |  Chaz Renner | returnsapp | 2d 15h | ⊘Not fired | — | — | — | Feb 1, 2026 | - | |
| 48694860 | Shipping cost question | Closed | Normal | Mark Schroeder | Crown Department Stores |  Faith Hilll | Social | shippinggift-cardsamples | 7h | ⊘Not fired | — | — | — | Jan 20, 2026 | Jan 22, 2026 |
| 76987530 | Wrong shade sent | Solved | Normal | Mark Schroeder | Crown Department Stores |  Katrina Johns | — | 7h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 39586292 | Lost package follow-up | Closed | Normal | Mark Schroeder | Crown Department Stores |  Jacklyn Dare | Chat | — | 1d 21h | ●Responded | 1/5 | — | — | Dec 26, 2025 | Jan 3, 2026 |
| 87155497 | Gift card balance question | Solved | High | Mark Schroeder | Crown Department Stores | Oscar O'Hara | damagedwholesalegift-card | 12h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 97019937 | Cancel order request | Solved | Urgent | Mark Schroeder | Crown Department Stores |  Kaela Friesen | Social | damaged | 3h | ⊘Not fired | — | — | — | Dec 24, 2025 | - |
| 87792092 | Pro discount enrollment | Pending | Low | Mark Schroeder | Crown Department Stores |  Miss Amber Hintz Sr. | app | - | —Skipped | — | — | — | Dec 18, 2025 | - | |
| 68965331 | Influencer code not working | Solved | Normal | Mark Schroeder | Crown Department Stores |  Tommy Kuvalis | Chat | loyaltyvip | 5h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 95518246 | App crashes at checkout | Solved | Urgent | Mark Schroeder | Crown Department Stores |  Lily Raynor | Social | — | 1d | ⊘Not fired | — | — | — | Dec 1, 2025 | - |
| 83315744 | Lost package follow-up | Solved | Normal | Mark Schroeder | Crown Department Stores | Mr. Eliza Gerhold IV | damagedsamplesinfluencer | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 00906184 | App login problem | Solved | Normal | Mark Schroeder | Crown Department Stores | Jacklyn Dare | samplesinfluencerdamaged | 18h | ●Responded | 2/5 | — | — | Oct 20, 2025 | - | |
| 73662478 | BOPIS pickup not ready | Solved | Normal | Mark Schroeder | Crown Department Stores | Oscar O'Hara | samplesbopis | 3h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 60555783 | BOPIS pickup not ready | Closed | High | Mark Schroeder | Crown Department Stores |  Eula McKenzie | Social | — | 12h | ⊘Not fired | — | — | — | Oct 14, 2025 | Oct 17, 2025 |
| 33311964 | Shipping cost question | Solved | Normal | Mark Schroeder | Crown Department Stores | Mr. Eliza Gerhold IV | returns | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 32806710 | Discount code not working | Solved | Normal | Mark Schroeder | Crown Department Stores | Jacklyn Dare | shippingapp | 18h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 67114999 | Item authenticity concern | Closed | Normal | Mark Schroeder | Crown Department Stores | Jacklyn Dare | Phone | wholesaleapp | 1d 10h | ●Responded | 2/5 | — | — | Sep 19, 2025 | Sep 25, 2025 |
| 78640218 | Order arrived damaged | Open | Normal | Mark Schroeder | Crown Department Stores |  Mr. Cade Senger | Chat | loyalty | - | —Skipped | — | — | — | Sep 2, 2025 | - |
| 94668595 | Lost package follow-up | Solved | Normal | Mark Schroeder | Crown Department Stores | Jacklyn Dare | returnssamplesshipping | 9d | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 90901070 | Price match request | Solved | Normal | Mark Schroeder | Crown Department Stores |  Vilma Gusikowski | appbopiswholesale | 6h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 40865500 | Order arrived damaged | Solved | Urgent | Mark Schroeder | Crown Department Stores | Steve O'Conner | Chat | wholesalerefund | 1h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 26988263 | Return after 30-day window | Solved | Low | Mark Schroeder | Crown Department Stores | Eula McKenzie | wholesale | 14h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 44848586 | Insider tier issue | Solved | Low | Mark Schroeder | Crown Department Stores | Jacklyn Dare | vipdamagedshipping | 4h | ●Responded | 2/5 | — | — | Aug 19, 2025 | - | |
| 79977601 | Store experience feedback | Solved | Low | Mark Schroeder | Crown Department Stores |  Ignatius Cummerata | returnsfragrancegift-card | 3h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 28651683 | Influencer code not working | Open | High | Mark Schroeder | Crown Department Stores | Eula McKenzie | gift-carddamaged | - | —Skipped | — | — | — | Aug 11, 2025 | - | |
| 35783060 | Order arrived damaged | Solved | Low | Mark Schroeder | Crown Department Stores | Lily Raynor | loyaltyshade-matchapp | 20h | ●Responded | 2/5 | — | — | Aug 7, 2025 | - | |
| 81196550 | Foundation match help | Solved | Normal | Mark Schroeder | Crown Department Stores | Mr. Cade Senger | Chat | — | 3h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 70234417 | App login problem | Solved | Normal | Mark Schroeder | Crown Department Stores | Oscar O'Hara | — | 23h | ●Responded | 4/5 | — | — | Jul 22, 2025 | - | |
| 55817137 | Klarna / Afterpay split issue | Pending | Normal | Mark Schroeder | Crown Department Stores |  Julie Hodkiewicz | damagedloyalty | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 75805238 | Address change after shipping | Pending | High | Mark Schroeder | Crown Department Stores | Mr. Eliza Gerhold IV | app | - | —Skipped | — | — | — | Jun 14, 2025 | - | |
| 38751484 | Insider tier issue | Solved | Urgent | Mark Schroeder | Crown Department Stores | Tommy Kuvalis | vipwholesale | 1h | ●Responded | 2/5 | — | — | Jun 13, 2025 | - | |
| 75620514 | Cancel order request | Closed | High | Mark Schroeder | Crown Department Stores | Kip Schroeder IV | Chat | — | 22h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 18, 2025 |
| 60114564 | Wholesale order question | Closed | Normal | Mark Schroeder | Crown Department Stores | Oscar O'Hara | shipping | 3h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 3, 2025 |