Hayley Runolfsdottir
sherry.ruecker@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52301218 | BOPIS order cancelled at store | Solved | Normal | Hayley Runolfsdottir | — |  Kip Schroeder IV | appfragrancewholesale | 4h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 98517260 | Order arrived damaged | Closed | Normal | Hayley Runolfsdottir | — |  Chaz Renner | — | 19h | ○Sent, no reply | — | — | — | May 8, 2026 | May 15, 2026 | |
| 71389699 | App crashes at checkout | Open | Low | Hayley Runolfsdottir | — |  Amely Pacocha | Phone | — | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 37285862 | Wholesale order question | Solved | Normal | Hayley Runolfsdottir | — |  Tommy Kuvalis | Phone | refunddamaged | 11h | ●Responded | 5/5 | — | — | Apr 23, 2026 | - |
| 47734580 | Item authenticity concern | Closed | Urgent | Hayley Runolfsdottir | — |  Yazmin Jast | Phone | — | 1h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 26, 2026 |
| 75659649 | Gift card balance question | Solved | Normal | Hayley Runolfsdottir | — |  Lily Raynor | — | 3h | ●Responded | 10/11 | — | — | Apr 14, 2026 | - | |
| 02922721 | Where is my order? | Solved | Low | Hayley Runolfsdottir | — |  Mr. Cade Senger | shade-matchinfluencergift-card | 2d 17h | ⊘Not fired | — | — | — | Apr 14, 2026 | - | |
| 52366671 | Shipping cost question | Closed | Normal | Hayley Runolfsdottir | — |  Vilma Gusikowski | Chat | samplesvip | 9h | ⊘Not fired | — | — | — | Apr 1, 2026 | Apr 2, 2026 |
| 01038646 | BOPIS pickup not ready | Closed | Normal | Hayley Runolfsdottir | — | Tommy Kuvalis | Chat | influencer | 2h | ⊘Not fired | — | — | — | Mar 26, 2026 | Apr 1, 2026 |
| 88857294 | Lost package follow-up | Closed | Low | Hayley Runolfsdottir | — |  Faith Hilll | Chat | samplesvip | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 18, 2026 |
| 81994418 | Influencer code not working | Pending | Normal | Hayley Runolfsdottir | — | Tommy Kuvalis | Chat | — | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 62297660 | App crashes at checkout | Closed | Normal | Hayley Runolfsdottir | — |  Mr. Eliza Gerhold IV | — | 23h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 13, 2026 | |
| 46995456 | Store experience feedback | Pending | Low | Hayley Runolfsdottir | — |  Darryl Jacobi | Chat | refundbopisshipping | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 78992056 | Allergic reaction concern | Closed | High | Hayley Runolfsdottir | — |  Garth Dooley | Chat | — | 9h | ●Responded | 9/11 | — | — | Feb 25, 2026 | Feb 28, 2026 |
| 14509632 | Missing items in shipment | Closed | Normal | Hayley Runolfsdottir | — | Mr. Eliza Gerhold IV | shippinggift-cardvip | 1d 2h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 23, 2026 | |
| 49309053 | Wrong shade sent | Pending | Normal | Hayley Runolfsdottir | — |  Dr. Mandy McLaughlin | app | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 91613615 | Birthday gift not received | Solved | Normal | Hayley Runolfsdottir | — | Yazmin Jast | Chat | returnsshippingshade-match | 1d 17h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 79288042 | Missing samples in order | Closed | Normal | Hayley Runolfsdottir | — | Yazmin Jast | shippingapp | 1h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 13, 2026 | |
| 85673713 | Birthday gift not received | Pending | Normal | Hayley Runolfsdottir | — |  Ignatius Cummerata | — | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 03954048 | Order arrived damaged | Solved | Normal | Hayley Runolfsdottir | — |  Kaela Friesen | fragrancegift-cardbopis | 2d 8h | ●Responded | 4/5 | — | — | Dec 28, 2025 | - | |
| 07708730 | Cancel subscription / Auto-replenish | Closed | High | Hayley Runolfsdottir | — | Kaela Friesen | wholesale | 4h | ●Responded | 4/5 | — | — | Dec 21, 2025 | Dec 24, 2025 | |
| 73777392 | Insider tier issue | Closed | Normal | Hayley Runolfsdottir | — | Kaela Friesen | Social | shade-matchrefund | 3h | ⊘Not fired | — | — | — | Dec 20, 2025 | Dec 23, 2025 |
| 87439382 | Birthday gift not received | Solved | Normal | Hayley Runolfsdottir | — |  Steve O'Conner | Chat | — | 4h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - |
| 37053439 | Missing samples in order | Solved | Normal | Hayley Runolfsdottir | — |  Mr. Skyla Trantow | — | 3h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 57815164 | Missing samples in order | Solved | Normal | Hayley Runolfsdottir | — |  Miss Amber Hintz Sr. | Chat | — | 3d | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 78548777 | Pro discount enrollment | Pending | Low | Hayley Runolfsdottir | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Dec 2, 2025 | - |
| 58611529 | Pro discount enrollment | Solved | High | Hayley Runolfsdottir | — | Mr. Eliza Gerhold IV | — | 3h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | |
| 23498392 | Store experience feedback | Solved | Low | Hayley Runolfsdottir | — | Mr. Skyla Trantow | influencerreturnsfragrance | 2d 21h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 23465570 | Cancel subscription / Auto-replenish | Pending | Normal | Hayley Runolfsdottir | — | Steve O'Conner | gift-cardsamplesdamaged | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 56724538 | Restock alert for backorder | Solved | Normal | Hayley Runolfsdottir | — | Miss Amber Hintz Sr. | Phone | fragrancegift-card | 1h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 72986716 | App crashes at checkout | Closed | Normal | Hayley Runolfsdottir | — | Chaz Renner | Chat | damagedshade-matchinfluencer | 5h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 13, 2025 |
| 42330433 | Discount code not working | Solved | Normal | Hayley Runolfsdottir | — |  Katrina Johns | — | 5h | ●Responded | 4/5 | — | — | Oct 3, 2025 | - | |
| 03120201 | Klarna / Afterpay split issue | Solved | Normal | Hayley Runolfsdottir | — |  Eula McKenzie | Chat | refund | 2d 21h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - |
| 00258682 | Where is my order? | Closed | Normal | Hayley Runolfsdottir | — | Vilma Gusikowski | apployaltybopis | 6h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 13, 2025 | |
| 71511578 | Address change after shipping | Solved | Normal | Hayley Runolfsdottir | — | Dr. Mandy McLaughlin | refundinfluencervip | 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 33054972 | Restock alert for backorder | Solved | Normal | Hayley Runolfsdottir | — | Steve O'Conner | damagedfragrance | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 42584819 | Wrong shade sent | Pending | Normal | Hayley Runolfsdottir | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 56906511 | Wholesale order question | Solved | Normal | Hayley Runolfsdottir | — | Darryl Jacobi | influencer | 2h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 53178861 | Insider tier issue | Closed | Low | Hayley Runolfsdottir | — | Yazmin Jast | Chat | fragranceinfluencersamples | 3h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 11, 2025 |
| 00452380 | Pro discount enrollment | Solved | Normal | Hayley Runolfsdottir | — | Mr. Skyla Trantow | wholesaledamaged | 6h | ●Responded | 5/5 | — | — | Jun 23, 2025 | - | |
| 75735329 | Address change after shipping | Solved | Normal | Hayley Runolfsdottir | — | Chaz Renner | Chat | samplesinfluencer | 1h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 11431136 | Store experience feedback | Solved | Normal | Hayley Runolfsdottir | — |  Mr. Lonie Hudson | influencershippingvip | 2h | ●Responded | 10/11 | — | — | Jun 17, 2025 | - | |
| 50658535 | Insider tier issue | Closed | Urgent | Hayley Runolfsdottir | — | Oscar O'Hara | fragrancebopisreturns | 2d 18h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 21, 2025 | |
| 78962251 | Loyalty points not posting | Solved | Normal | Hayley Runolfsdottir | — | Mr. Lonie Hudson | samplesshippingfragrance | 4h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 02493515 | Cancel order request | Pending | Normal | Hayley Runolfsdottir | — | Tommy Kuvalis | returnsshade-match | - | —Skipped | — | — | — | Jun 9, 2025 | - | |
| 77649158 | Item authenticity concern | Solved | Normal | Hayley Runolfsdottir | — | Tommy Kuvalis | — | 2h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 48901768 | Loyalty points not posting | Solved | Normal | Hayley Runolfsdottir | — |  Leonard Waters-Howell | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 71396840 | Wholesale order question | Solved | Normal | Hayley Runolfsdottir | — | Vilma Gusikowski | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 98386392 | Address change after shipping | Solved | High | Hayley Runolfsdottir | — | Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 29907824 | Klarna / Afterpay split issue | Pending | Normal | Hayley Runolfsdottir | — | Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | May 26, 2025 | - |