Paul Durgan
amie_rau@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54550633 | Missing samples in order | Solved | High | Paul Durgan | — |  Steve O'Conner | gift-cardshade-matchinfluencer | 4h | ●Responded | 9/11 | — | — | Apr 3, 2026 | - | |
| 46181586 | Wholesale order question | Solved | Normal | Paul Durgan | — |  Mr. Eliza Gerhold IV | Chat | vip | 1h | ●Responded | 1/11 | — | — | Mar 28, 2026 | - |
| 69959495 | Item authenticity concern | Solved | High | Paul Durgan | — |  Oscar O'Hara | Chat | — | 1d 8h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 67177153 | App crashes at checkout | Solved | Normal | Paul Durgan | — |  Miss Amber Hintz Sr. | Chat | wholesaleshipping | 3h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - |
| 62277203 | Gift card balance question | Solved | Low | Paul Durgan | — | Mr. Eliza Gerhold IV | Chat | shipping | 23h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - |
| 20533596 | Foundation match help | Solved | Normal | Paul Durgan | — |  Garth Dooley | shade-match | 1d 1h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 58545332 | Shipping cost question | Solved | Normal | Paul Durgan | — |  Vilma Gusikowski | gift-card | 1h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 57357646 | Cancel subscription / Auto-replenish | Solved | High | Paul Durgan | — |  Mr. Lonie Hudson | refundgift-cardbopis | 2h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 73813438 | App login problem | Solved | Normal | Paul Durgan | — |  Yazmin Jast | Chat | refundfragrance | 11h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - |
| 49230791 | Restock alert for backorder | Solved | Normal | Paul Durgan | — | Miss Amber Hintz Sr. | shade-matchvip | 5h | ⊘Not fired | — | — | — | Jan 27, 2026 | - | |
| 85301205 | Return after 30-day window | Pending | Low | Paul Durgan | — |  Julie Hodkiewicz | Phone | — | - | —Skipped | — | — | — | Jan 27, 2026 | - |
| 65706805 | Missing items in shipment | Solved | Normal | Paul Durgan | — |  Tommy Kuvalis | Phone | shade-matchsamples | 17h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 12683475 | Pro discount enrollment | Closed | Normal | Paul Durgan | — |  Mr. Skyla Trantow | vipsamples | 6h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 16, 2026 | |
| 33706031 | Lost package follow-up | Pending | Normal | Paul Durgan | — |  Mr. Cade Senger | wholesaleappshipping | - | —Skipped | — | — | — | Dec 28, 2025 | - | |
| 48007172 | Lost package follow-up | Open | Low | Paul Durgan | — |  Leonard Waters-Howell | refund | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 14566468 | Address change after shipping | Pending | Low | Paul Durgan | — | Miss Amber Hintz Sr. | influencersamples | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 05425299 | BOPIS pickup not ready | Open | Normal | Paul Durgan | — |  Kaela Friesen | Social | viployalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 13715499 | Missing samples in order | Closed | Normal | Paul Durgan | — | Mr. Eliza Gerhold IV | Chat | fragrancerefund | 2d 3h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 15, 2025 |
| 77102124 | Discount code not working | Solved | Low | Paul Durgan | — |  Lily Raynor | wholesalebopisshade-match | 13h | ●Responded | 4/5 | — | — | Dec 6, 2025 | - | |
| 92628673 | Klarna / Afterpay split issue | Solved | Low | Paul Durgan | — | Lily Raynor | influencerloyalty | 4h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 51387235 | Question about product ingredients | Solved | High | Paul Durgan | — | Oscar O'Hara | refund | 19h | ●Responded | 10/11 | — | — | Nov 24, 2025 | - | |
| 35239276 | Loyalty points not posting | Open | Normal | Paul Durgan | — | Tommy Kuvalis | Chat | fragrance | - | —Skipped | — | — | — | Nov 21, 2025 | - |
| 45847201 | Question about product ingredients | Solved | Urgent | Paul Durgan | — |  Ignatius Cummerata | Chat | shippingfragrancevip | 6h | ●Responded | 4/5 | — | — | Nov 20, 2025 | - |
| 94727648 | Cancel subscription / Auto-replenish | Closed | High | Paul Durgan | — | Leonard Waters-Howell | gift-cardwholesalereturns | 9h | ●Responded | 1/5 | — | — | Nov 20, 2025 | Nov 26, 2025 | |
| 10175149 | App login problem | Solved | Normal | Paul Durgan | — | Miss Amber Hintz Sr. | Chat | appsamples | 4d 19h | ●Responded | 2/5 | — | — | Nov 14, 2025 | - |
| 20591782 | App login problem | Solved | Low | Paul Durgan | — | Julie Hodkiewicz | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 69100026 | BOPIS pickup not ready | Pending | High | Paul Durgan | — | Julie Hodkiewicz | Chat | bopisdamaged | - | —Skipped | — | — | — | Oct 26, 2025 | - |
| 09716375 | Foundation match help | Solved | Low | Paul Durgan | — | Miss Amber Hintz Sr. | Social | wholesalesamplesrefund | 21h | ⊘Not fired | — | — | — | Oct 24, 2025 | - |
| 72810694 | Wrong shade sent | Solved | Normal | Paul Durgan | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 73441900 | Discount code not working | Closed | Normal | Paul Durgan | — | Garth Dooley | — | 2h | ●Responded | 5/5 | — | — | Oct 17, 2025 | Oct 24, 2025 | |
| 58375151 | Wrong shade sent | Closed | High | Paul Durgan | — | Yazmin Jast | — | 4h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 8, 2025 | |
| 64455689 | Insider tier issue | Solved | Normal | Paul Durgan | — | Mr. Skyla Trantow | Chat | — | 1d 5h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 37469871 | Wholesale order question | Solved | Normal | Paul Durgan | — |  Katrina Johns | — | 1h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 36419390 | Price match request | Open | Normal | Paul Durgan | — | Jacklyn Dare | damagedreturns | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 48827738 | Store experience feedback | Solved | Normal | Paul Durgan | — | Miss Amber Hintz Sr. | — | 6h | ●Responded | 4/5 | — | — | Sep 4, 2025 | - | |
| 25902561 | Cancel subscription / Auto-replenish | Solved | Normal | Paul Durgan | — |  Eula McKenzie | influencer | 4h | ⊘Not fired | — | — | — | Sep 4, 2025 | - | |
| 01576064 | App login problem | Solved | Normal | Paul Durgan | — |  Faith Hilll | Chat | refund | 1d 20h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 50582656 | Insider tier issue | Solved | Normal | Paul Durgan | — | Garth Dooley | appinfluencerdamaged | 6h | ●Responded | 4/5 | — | — | Aug 19, 2025 | - | |
| 80713553 | Wholesale order question | Solved | Normal | Paul Durgan | — | Lily Raynor | influencer | 3h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 64479726 | Shipping cost question | Solved | Normal | Paul Durgan | — | Eula McKenzie | fragrance | 5d 6h | ●Responded | 3/5 | — | — | Aug 8, 2025 | - | |
| 55714037 | BOPIS order cancelled at store | Closed | Normal | Paul Durgan | — | Mr. Cade Senger | damaged | 22h | ●Responded | 4/5 | — | — | Aug 1, 2025 | Aug 6, 2025 | |
| 54141450 | Return after 30-day window | Solved | Normal | Paul Durgan | — | Mr. Skyla Trantow | Chat | — | 4h | ●Responded | 4/5 | — | — | Jul 31, 2025 | - |
| 64975695 | Store experience feedback | Solved | High | Paul Durgan | — |  Dr. Mandy McLaughlin | fragranceviprefund | 3h | ⊘Not fired | — | — | — | Jul 23, 2025 | - | |
| 36522190 | Refund not received | Open | Low | Paul Durgan | — | Julie Hodkiewicz | Chat | loyaltysamplesdamaged | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 94816279 | Missing items in shipment | Solved | High | Paul Durgan | — | Mr. Skyla Trantow | loyalty | 1d 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 08140353 | Missing samples in order | Solved | Low | Paul Durgan | — | Lily Raynor | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 63001132 | Store experience feedback | Solved | Normal | Paul Durgan | — | Dr. Mandy McLaughlin | Chat | — | 1d 11h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 32032254 | Order arrived damaged | Solved | Normal | Paul Durgan | — | Tommy Kuvalis | — | 7h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 64565512 | App crashes at checkout | Closed | Urgent | Paul Durgan | — | Yazmin Jast | wholesale | 6h | ●Responded | 10/11 | — | — | Jun 6, 2025 | Jun 12, 2025 | |
| 66019756 | Refund not received | Solved | Normal | Paul Durgan | — | Kaela Friesen | — | 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |