Mrs. Juana Russel
gilberto62@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 91300630 | Birthday gift not received | Pending | Normal | Mrs. Juana Russel | — |  Mr. Eliza Gerhold IV | Chat | loyalty | - | —Skipped | — | — | — | Apr 28, 2026 | - |
| 57220093 | Klarna / Afterpay split issue | Solved | High | Mrs. Juana Russel | — |  Steve O'Conner | samples | 1h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 85631633 | Foundation match help | Solved | Normal | Mrs. Juana Russel | — |  Jacklyn Dare | shade-match | 2d 14h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 95724528 | Store experience feedback | Closed | Normal | Mrs. Juana Russel | — |  Oscar O'Hara | Phone | appinfluencer | 1d 22h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 18, 2026 |
| 13094451 | App login problem | Open | High | Mrs. Juana Russel | — |  Mr. Lonie Hudson | samplesreturnsshipping | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 61587679 | Return after 30-day window | Solved | Low | Mrs. Juana Russel | — | Oscar O'Hara | Chat | refunddamaged | 17h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 35614829 | Restock alert for backorder | Closed | Low | Mrs. Juana Russel | — |  Ignatius Cummerata | samplesloyalty | 22h | ●Responded | 1/5 | — | — | Apr 3, 2026 | Apr 6, 2026 | |
| 04977991 | Missing samples in order | Solved | Low | Mrs. Juana Russel | — |  Dr. Mandy McLaughlin | influencer | 1d 23h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 88595180 | Loyalty points not posting | Solved | Normal | Mrs. Juana Russel | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 97766321 | Address change after shipping | Solved | Normal | Mrs. Juana Russel | — |  Faith Hilll | Chat | loyalty | 6h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - |
| 60327909 | Influencer code not working | Solved | Normal | Mrs. Juana Russel | — |  Kaela Friesen | — | 14h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 53358573 | Store experience feedback | Solved | Normal | Mrs. Juana Russel | — | Mr. Eliza Gerhold IV | — | 8h | ●Responded | 10/11 | — | — | Feb 18, 2026 | - | |
| 72114344 | Discount code not working | Closed | Normal | Mrs. Juana Russel | — | Mr. Eliza Gerhold IV | Chat | refund | 5h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 14, 2026 |
| 01040836 | Refund not received | Solved | Normal | Mrs. Juana Russel | — |  Yazmin Jast | Chat | influencerappsamples | 3d | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 75414602 | Influencer code not working | Solved | Low | Mrs. Juana Russel | — |  Darryl Jacobi | loyaltyshade-matchsamples | 4h | ●Responded | 9/11 | — | — | Jan 27, 2026 | - | |
| 39996923 | Wrong shade sent | Solved | High | Mrs. Juana Russel | — | Steve O'Conner | samples | 2h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 98475265 | Foundation match help | Pending | Normal | Mrs. Juana Russel | — | Ignatius Cummerata | shipping | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 91306026 | Cancel order request | Closed | Normal | Mrs. Juana Russel | — |  Amely Pacocha | Phone | apprefund | 3h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 14, 2026 |
| 12334751 | Influencer code not working | Solved | Normal | Mrs. Juana Russel | — |  Vilma Gusikowski | Chat | influencer | 4h | ●Responded | 3/5 | — | — | Jan 5, 2026 | - |
| 50214107 | Influencer code not working | Solved | Normal | Mrs. Juana Russel | — | Eula McKenzie | Chat | — | 6h | ●Responded | 9/11 | — | — | Jan 3, 2026 | - |
| 42051745 | Insider tier issue | Closed | Normal | Mrs. Juana Russel | — | Kaela Friesen | Chat | — | 6h | ●Responded | 3/5 | — | — | Dec 31, 2025 | Jan 2, 2026 |
| 74154699 | Allergic reaction concern | Solved | Normal | Mrs. Juana Russel | — | Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 53502033 | Discount code not working | Solved | Normal | Mrs. Juana Russel | — | Faith Hilll | Phone | — | 6h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 73271638 | Loyalty points not posting | Closed | Normal | Mrs. Juana Russel | — |  Tommy Kuvalis | Chat | loyalty | 15h | ●Responded | 4/5 | — | — | Dec 16, 2025 | Dec 24, 2025 |
| 89897129 | Cancel order request | Solved | Normal | Mrs. Juana Russel | — | Amely Pacocha | fragranceapployalty | 6h | ⊘Not fired | — | — | — | Dec 6, 2025 | - | |
| 45566232 | Allergic reaction concern | Closed | Normal | Mrs. Juana Russel | — |  Kip Schroeder IV | Chat | influencersamples | 1d 21h | ●Responded | 4/5 | — | — | Dec 1, 2025 | Dec 10, 2025 |
| 44746959 | Item authenticity concern | Solved | Low | Mrs. Juana Russel | — |  Chaz Renner | returnsvipdamaged | 6h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 12313587 | Question about product ingredients | Solved | Normal | Mrs. Juana Russel | — | Kaela Friesen | loyaltyvipbopis | 1h | ●Responded | 4/5 | — | — | Nov 18, 2025 | - | |
| 08880865 | Item authenticity concern | Solved | Normal | Mrs. Juana Russel | — | Vilma Gusikowski | Chat | shade-match | 4h | ●Responded | 7/11 | — | — | Nov 17, 2025 | - |
| 74793971 | Price match request | Pending | High | Mrs. Juana Russel | — | Tommy Kuvalis | appdamaged | - | —Skipped | — | — | — | Oct 26, 2025 | - | |
| 25781243 | Refund not received | Solved | Normal | Mrs. Juana Russel | — |  Lily Raynor | viprefundreturns | 1h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 97126805 | Gift card balance question | Solved | Low | Mrs. Juana Russel | — | Yazmin Jast | Chat | fragrance | 3h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |
| 98338541 | BOPIS pickup not ready | Closed | Low | Mrs. Juana Russel | — |  Miss Amber Hintz Sr. | gift-card | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 11, 2025 | |
| 02637983 | Birthday gift not received | Solved | Normal | Mrs. Juana Russel | — | Miss Amber Hintz Sr. | shade-matchwholesalerefund | 8h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 52714626 | Insider tier issue | Solved | Low | Mrs. Juana Russel | — | Oscar O'Hara | Chat | bopisshade-matchshipping | 12h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 29743102 | Price match request | Closed | High | Mrs. Juana Russel | — | Ignatius Cummerata | Chat | — | 12h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 28, 2025 |
| 60511521 | App crashes at checkout | Pending | Normal | Mrs. Juana Russel | — | Yazmin Jast | vipgift-card | - | —Skipped | — | — | — | Sep 23, 2025 | - | |
| 32255152 | Price match request | Open | Normal | Mrs. Juana Russel | — |  Garth Dooley | Social | refund | - | —Skipped | — | — | — | Sep 12, 2025 | - |
| 59701198 | Wholesale order question | Solved | Normal | Mrs. Juana Russel | — | Oscar O'Hara | returnsrefundapp | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 09553380 | App login problem | Closed | High | Mrs. Juana Russel | — | Garth Dooley | sampleswholesale | 4d 18h | ⊘Not fired | — | — | — | Aug 14, 2025 | Aug 25, 2025 | |
| 95804110 | Lost package follow-up | Solved | Normal | Mrs. Juana Russel | — | Lily Raynor | Chat | bopis | 21h | ●Responded | 4/5 | — | — | Aug 12, 2025 | - |
| 04834909 | BOPIS pickup not ready | Pending | High | Mrs. Juana Russel | — |  Julie Hodkiewicz | Chat | viployalty | - | —Skipped | — | — | — | Aug 10, 2025 | - |
| 47184848 | Klarna / Afterpay split issue | Solved | Normal | Mrs. Juana Russel | — |  Katrina Johns | Chat | gift-cardsamples | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 51232185 | Gift card balance question | Open | Normal | Mrs. Juana Russel | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 95198438 | Item authenticity concern | Solved | Urgent | Mrs. Juana Russel | — | Tommy Kuvalis | appwholesale | 14h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 88009243 | Price match request | Closed | High | Mrs. Juana Russel | — | Darryl Jacobi | Chat | returnsinfluencershipping | 7h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 23, 2025 |
| 15514674 | Item authenticity concern | Pending | Normal | Mrs. Juana Russel | — | Kaela Friesen | — | - | —Skipped | — | — | — | Jun 21, 2025 | - | |
| 86362574 | Address change after shipping | Solved | Urgent | Mrs. Juana Russel | — | Eula McKenzie | Chat | returns | 2h | ●Responded | 4/11 | — | — | Jun 17, 2025 | - |
| 99810721 | Pro discount enrollment | Closed | Urgent | Mrs. Juana Russel | — | Yazmin Jast | Chat | — | 12h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 22, 2025 |
| 92298989 | Price match request | Closed | High | Mrs. Juana Russel | — | Dr. Mandy McLaughlin | shippingdamaged | 2h | ⊘Not fired | — | — | — | May 31, 2025 | Jun 6, 2025 |