Eloy Glover
vanessa.vonrueden93@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96126328 | Pro discount enrollment | Closed | Low | — | Chat | influencerwholesale | 6d 23h | ●Responded | 4/11 | — | — | May 13, 2026 | May 26, 2026 | ||
| 45139619 | Where is my order? | Solved | Low | — | Chat | — | 4h | ●Responded | 4/5 | — | — | May 1, 2026 | - | ||
| 28065106 | Influencer code not working | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - | ||
| 48435282 | Lost package follow-up | Closed | Urgent | — | refund | 2d 20h | ●Responded | 9/11 | — | — | Mar 23, 2026 | Apr 1, 2026 | |||
| 83619592 | Shipping cost question | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Mar 9, 2026 | - | ||
| 73057533 | Wholesale order question | Solved | Low | — | Chat | — | 4h | ●Responded | 4/5 | — | — | Mar 3, 2026 | - | ||
| 15455604 | App crashes at checkout | Closed | Normal | — | Chat | — | 2d 2h | ●Responded | 3/5 | — | — | Feb 6, 2026 | Feb 9, 2026 | ||
| 40009696 | Insider tier issue | Closed | Normal | — | vipgift-cardapp | 2h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Jan 31, 2026 | |||
| 56052640 | Wholesale order question | Pending | Normal | — | Chat | refundwholesale | - | —Skipped | — | — | — | Jan 27, 2026 | - | ||
| 28861175 | Lost package follow-up | Closed | High | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 16, 2026 | ||
| 68961315 | BOPIS pickup not ready | Closed | Normal | — | shipping | 5h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 16, 2026 | |||
| 22713920 | Where is my order? | Open | Normal | — | wholesaleshipping | - | —Skipped | — | — | — | Jan 5, 2026 | - | |||
| 38037535 | Return after 30-day window | Closed | Normal | — | Chat | — | 2d 16h | ●Responded | 4/5 | — | — | Jan 1, 2026 | Jan 8, 2026 | ||
| 42333328 | Klarna / Afterpay split issue | Solved | Normal | — | Phone | vipfragranceloyalty | 12h | ●Responded | 2/5 | — | — | Dec 16, 2025 | - | ||
| 65883942 | Influencer code not working | Closed | Normal | — | — | 7h | ⊘Not fired | — | — | — | Dec 8, 2025 | Dec 11, 2025 | |||
| 54818354 | Pro discount enrollment | Closed | Normal | — | Chat | influencershippingsamples | 3h | ●Responded | 5/5 | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 83064436 | Pro discount enrollment | Solved | Low | — | Chat | wholesalerefund | 5h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | ||
| 84522793 | Insider tier issue | Solved | Normal | — | Chat | damaged | 14h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | ||
| 63370532 | Foundation match help | Closed | Normal | — | Chat | bopis | 3h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 1, 2025 | ||
| 73456598 | Price match request | Solved | Low | — | Chat | samples | 6h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | ||
| 86390331 | Discount code not working | Solved | Normal | — | Chat | bopis | 6h | ●Responded | 4/5 | — | — | Sep 26, 2025 | - | ||
| 24758769 | Cancel subscription / Auto-replenish | Closed | Normal | — | Phone | shade-matchloyaltyapp | 1d 18h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 27, 2025 | ||
| 86854913 | Influencer code not working | Solved | Normal | — | Chat | bopisvipshipping | 3h | ⊘Not fired | — | — | — | Sep 16, 2025 | - | ||
| 94006730 | Gift card balance question | Open | Normal | — | refund | - | —Skipped | — | — | — | Sep 10, 2025 | - | |||
| 13216572 | Return after 30-day window | Closed | Low | — | — | 13h | ●Responded | 4/5 | — | — | Sep 9, 2025 | Sep 14, 2025 | |||
| 73401148 | Wrong shade sent | Solved | Normal | — | damaged | 4h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | |||
| 30532276 | Cancel subscription / Auto-replenish | Pending | Normal | — | returnsapp | - | —Skipped | — | — | — | Sep 9, 2025 | - | |||
| 13942190 | Question about product ingredients | Solved | Normal | — | shade-matchdamagedwholesale | 15h | ●Responded | 3/5 | — | — | Sep 6, 2025 | - | |||
| 94674151 | Missing items in shipment | Solved | High | — | Social | appfragrance | 1h | ⊘Not fired | — | — | — | Aug 9, 2025 | - | ||
| 31158526 | Wrong shade sent | Solved | Normal | — | fragrancesamplesshade-match | 9h | ●Responded | 5/5 | — | — | Jul 28, 2025 | - | |||
| 70055540 | Loyalty points not posting | Solved | Low | — | Chat | influencerbopis | 2h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | ||
| 18430220 | Foundation match help | Solved | Normal | — | Social | returnsappsamples | 4h | ⊘Not fired | — | — | — | Jul 14, 2025 | - | ||
| 34205922 | Loyalty points not posting | Solved | High | — | appbopisshipping | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |||
| 36822139 | Missing items in shipment | Solved | Urgent | — | — | 17h | ⊘Not fired | — | — | — | Jun 26, 2025 | - | |||
| 95130984 | Foundation match help | Closed | Normal | — | Chat | — | 20h | ○Sent, no reply | — | — | — | Jun 23, 2025 | Jun 27, 2025 | ||
| 00742727 | Price match request | Solved | Normal | — | Chat | loyalty | 4h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | ||
| 96612117 | Wrong shade sent | Solved | Normal | — | Chat | bopisrefundloyalty | 2d 5h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | ||
| 91050838 | App crashes at checkout | Pending | Normal | — | Chat | samplesdamagedrefund | - | —Skipped | — | — | — | Jun 9, 2025 | - |