Hugh Schroeder
cedric.hilpert@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61854668 | App crashes at checkout | Closed | High | Hugh Schroeder | — |  Jacklyn Dare | Phone | wholesaleloyalty | 16h | ●Responded | 5/5 | — | — | May 6, 2026 | May 13, 2026 |
| 86445380 | Birthday gift not received | Solved | Normal | Hugh Schroeder | — |  Mr. Cade Senger | — | 3h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 74505782 | Store experience feedback | Closed | Normal | Hugh Schroeder | — |  Ignatius Cummerata | loyaltyshade-match | 2h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 1, 2026 | |
| 48340105 | Shipping cost question | Closed | Normal | Hugh Schroeder | — |  Kaela Friesen | Chat | shippingsamples | 6h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 23, 2026 |
| 22163030 | Discount code not working | Pending | High | Hugh Schroeder | — |  Leonard Waters-Howell | Phone | samplesshade-matchinfluencer | - | —Skipped | — | — | — | Apr 19, 2026 | - |
| 77217659 | Foundation match help | Open | Low | Hugh Schroeder | — |  Steve O'Conner | Chat | loyaltyapp | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 55541422 | Wrong shade sent | Open | High | Hugh Schroeder | — |  Yazmin Jast | Social | returnsshade-matchrefund | - | —Skipped | — | — | — | Apr 16, 2026 | - |
| 72221383 | Cancel order request | Solved | High | Hugh Schroeder | — | Steve O'Conner | shipping | 1d 12h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 63714271 | Klarna / Afterpay split issue | Solved | High | Hugh Schroeder | — |  Oscar O'Hara | Chat | appshipping | 15h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 96953330 | Foundation match help | Closed | Normal | Hugh Schroeder | — | Mr. Cade Senger | refundshade-matchsamples | 5h | ●Responded | 5/5 | — | — | Mar 13, 2026 | Mar 19, 2026 | |
| 89352320 | Lost package follow-up | Solved | Low | Hugh Schroeder | — |  Miss Amber Hintz Sr. | damaged | 2h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 37873759 | Insider tier issue | Pending | Normal | Hugh Schroeder | — | Leonard Waters-Howell | Chat | influencershipping | - | —Skipped | — | — | — | Feb 13, 2026 | - |
| 17026269 | Gift card balance question | Closed | Low | Hugh Schroeder | — |  Mr. Eliza Gerhold IV | — | 13h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 13, 2026 | |
| 88420423 | Restock alert for backorder | Solved | Normal | Hugh Schroeder | — | Kaela Friesen | shipping | 16h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 41815713 | Insider tier issue | Closed | Normal | Hugh Schroeder | — |  Mr. Skyla Trantow | Chat | influencerappreturns | 1d 19h | ●Responded | 4/5 | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 40711015 | Cancel subscription / Auto-replenish | Closed | Normal | Hugh Schroeder | — |  Chaz Renner | returns | 4h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 12, 2026 | |
| 71411881 | Missing samples in order | Solved | Normal | Hugh Schroeder | — |  Julie Hodkiewicz | Chat | wholesale | 1d 14h | ⊘Not fired | — | — | — | Jan 6, 2026 | - |
| 96597739 | Restock alert for backorder | Solved | Urgent | Hugh Schroeder | — |  Dr. Mandy McLaughlin | — | 6h | ⊘Not fired | — | — | — | Dec 30, 2025 | - | |
| 33324342 | Wrong shade sent | Solved | High | Hugh Schroeder | — | Ignatius Cummerata | app | 21h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 07500094 | Missing samples in order | Solved | Normal | Hugh Schroeder | — |  Garth Dooley | — | 1d 4h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 48588181 | App crashes at checkout | Solved | Normal | Hugh Schroeder | — |  Faith Hilll | gift-cardwholesale | 1h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - | |
| 55166906 | Cancel order request | Closed | Normal | Hugh Schroeder | — | Steve O'Conner | Chat | loyaltydamaged | 1d 19h | ●Responded | 1/5 | — | — | Nov 20, 2025 | Nov 27, 2025 |
| 68980132 | Wholesale order question | Solved | Normal | Hugh Schroeder | — | Mr. Skyla Trantow | refund | 16h | ⊘Not fired | — | — | — | Nov 11, 2025 | - | |
| 75091046 | App crashes at checkout | Closed | Normal | Hugh Schroeder | — |  Mr. Lonie Hudson | — | 4h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 12, 2025 | |
| 39212942 | Return after 30-day window | Solved | Normal | Hugh Schroeder | — |  Vilma Gusikowski | influencer | 1d 20h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 20632214 | Discount code not working | Closed | Normal | Hugh Schroeder | — | Julie Hodkiewicz | Chat | — | 2d 8h | ●Responded | 2/5 | — | — | Nov 4, 2025 | Nov 8, 2025 |
| 85519409 | Allergic reaction concern | Solved | Low | Hugh Schroeder | — | Mr. Eliza Gerhold IV | shippinginfluencer | 1d 1h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 97889087 | Price match request | Closed | Normal | Hugh Schroeder | — |  Lily Raynor | gift-cardsamplesreturns | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | |
| 03023383 | Address change after shipping | Solved | Low | Hugh Schroeder | — |  Eula McKenzie | fragrance | 2d 14h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 15706880 | Question about product ingredients | Solved | Normal | Hugh Schroeder | — | Dr. Mandy McLaughlin | shipping | 1d 18h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 84335424 | Price match request | Solved | Low | Hugh Schroeder | — | Mr. Cade Senger | appshipping | 4h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 12672016 | BOPIS pickup not ready | Solved | Urgent | Hugh Schroeder | — |  Amely Pacocha | shipping | 3h | ●Responded | 3/5 | — | — | Aug 29, 2025 | - | |
| 71756980 | BOPIS order cancelled at store | Solved | Normal | Hugh Schroeder | — | Julie Hodkiewicz | refundfragrance | 19h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 56956408 | Klarna / Afterpay split issue | Closed | Normal | Hugh Schroeder | — | Chaz Renner | returnsshippingrefund | 5d 22h | ●Responded | 1/5 | — | — | Aug 24, 2025 | Sep 5, 2025 | |
| 25152503 | Discount code not working | Solved | Low | Hugh Schroeder | — | Amely Pacocha | vipdamagedapp | 6h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 59593847 | Restock alert for backorder | Solved | Low | Hugh Schroeder | — |  Katrina Johns | Chat | samplesvip | 6d 13h | ●Responded | 3/5 | — | — | Aug 20, 2025 | - |
| 53891580 | Cancel subscription / Auto-replenish | Closed | Normal | Hugh Schroeder | — | Miss Amber Hintz Sr. | Chat | wholesale | 23h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 20, 2025 |
| 74219587 | Return after 30-day window | Open | Low | Hugh Schroeder | — | Miss Amber Hintz Sr. | refund | - | —Skipped | — | — | — | Jul 7, 2025 | - | |
| 67302635 | App crashes at checkout | Open | Normal | Hugh Schroeder | — | Leonard Waters-Howell | influencervip | - | —Skipped | — | — | — | Jun 28, 2025 | - | |
| 61222685 | Return after 30-day window | Solved | Normal | Hugh Schroeder | — | Faith Hilll | — | 19h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 93976531 | Shipping cost question | Open | Normal | Hugh Schroeder | — |  Darryl Jacobi | Chat | influencer | - | —Skipped | — | — | — | Jun 11, 2025 | - |