Mr. Idella Schoen
chauncey60@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54105022 | Return after 30-day window | Closed | Low | Mr. Idella Schoen | — |  Jacklyn Dare | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | May 23, 2026 | May 27, 2026 |
| 79070289 | Cancel order request | Closed | Normal | Mr. Idella Schoen | — |  Steve O'Conner | Chat | vip | 12h | ○Sent, no reply | — | — | — | May 16, 2026 | May 22, 2026 |
| 35143173 | Discount code not working | Solved | Low | Mr. Idella Schoen | — |  Mr. Cade Senger | — | 4h | ●Responded | 10/11 | — | — | Apr 24, 2026 | - | |
| 45200431 | Foundation match help | Solved | Normal | Mr. Idella Schoen | — |  Mr. Eliza Gerhold IV | Chat | influencerfragrancerefund | 10h | ●Responded | 4/5 | — | — | Apr 18, 2026 | - |
| 02915206 | Shipping cost question | Solved | Normal | Mr. Idella Schoen | — |  Amely Pacocha | — | 5h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 77232147 | Refund not received | Closed | Normal | Mr. Idella Schoen | — | Jacklyn Dare | samplesdamagedgift-card | 1h | ●Responded | 4/5 | — | — | Mar 23, 2026 | Mar 30, 2026 | |
| 14373314 | Missing items in shipment | Closed | High | Mr. Idella Schoen | — |  Katrina Johns | Chat | shade-match | 6h | ●Responded | 4/5 | — | — | Mar 17, 2026 | Mar 19, 2026 |
| 07762051 | Wrong shade sent | Pending | High | Mr. Idella Schoen | — |  Lily Raynor | — | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 00249629 | Klarna / Afterpay split issue | Solved | Normal | Mr. Idella Schoen | — |  Eula McKenzie | Chat | damagedwholesalesamples | 6h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 50682640 | BOPIS pickup not ready | Solved | Normal | Mr. Idella Schoen | — |  Vilma Gusikowski | Chat | influencer | 1h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - |
| 61164064 | Loyalty points not posting | Solved | Normal | Mr. Idella Schoen | — |  Miss Amber Hintz Sr. | Social | influencerreturnssamples | 4h | ⊘Not fired | — | — | — | Mar 4, 2026 | - |
| 52589878 | Price match request | Open | Normal | Mr. Idella Schoen | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Feb 15, 2026 | - |
| 51104559 | Influencer code not working | Solved | High | Mr. Idella Schoen | — | Lily Raynor | — | 2d 20h | ⊘Not fired | — | — | — | Feb 15, 2026 | - | |
| 41317430 | Wholesale order question | Solved | Normal | Mr. Idella Schoen | — |  Oscar O'Hara | wholesale | 3d 10h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 87226177 | Allergic reaction concern | Solved | Low | Mr. Idella Schoen | — |  Mr. Lonie Hudson | — | 5h | ●Responded | 9/11 | — | — | Feb 4, 2026 | - | |
| 75173068 | Refund not received | Solved | Normal | Mr. Idella Schoen | — |  Yazmin Jast | Social | — | 2h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 04117972 | Where is my order? | Solved | Normal | Mr. Idella Schoen | — |  Dr. Mandy McLaughlin | Phone | loyaltyshade-matchdamaged | 20h | ●Responded | 4/5 | — | — | Jan 6, 2026 | - |
| 49986062 | Allergic reaction concern | Pending | Normal | Mr. Idella Schoen | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Jan 3, 2026 | - | |
| 73926145 | Restock alert for backorder | Closed | Normal | Mr. Idella Schoen | — |  Garth Dooley | refundappfragrance | 10h | ●Responded | 5/5 | — | — | Dec 29, 2025 | Jan 2, 2026 | |
| 05365974 | Foundation match help | Solved | Normal | Mr. Idella Schoen | — |  Ignatius Cummerata | Chat | returnsbopisinfluencer | 2d 23h | ●Responded | 9/11 | — | — | Dec 26, 2025 | - |
| 47312392 | Discount code not working | Solved | Normal | Mr. Idella Schoen | — | Mr. Cade Senger | Chat | shade-matchdamaged | 2d 2h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - |
| 72656484 | BOPIS pickup not ready | Pending | Normal | Mr. Idella Schoen | — |  Tommy Kuvalis | Chat | returns | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 54939698 | App crashes at checkout | Solved | Normal | Mr. Idella Schoen | — | Mr. Cade Senger | wholesale | 1d 15h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 36538395 | Question about product ingredients | Closed | High | Mr. Idella Schoen | — |  Faith Hilll | loyalty | 1h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 14, 2025 | |
| 04033521 | Allergic reaction concern | Solved | Normal | Mr. Idella Schoen | — | Tommy Kuvalis | fragrancereturnsapp | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 03862410 | Cancel subscription / Auto-replenish | Solved | Urgent | Mr. Idella Schoen | — |  Leonard Waters-Howell | vip | 1d 20h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 30321899 | BOPIS pickup not ready | Closed | Urgent | Mr. Idella Schoen | — | Faith Hilll | refund | 5h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 16, 2025 | |
| 49412146 | Wholesale order question | Solved | High | Mr. Idella Schoen | — | Katrina Johns | Chat | wholesale | 4d 18h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - |
| 97769305 | BOPIS order cancelled at store | Solved | Normal | Mr. Idella Schoen | — | Garth Dooley | — | 1d 23h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 21223322 | Influencer code not working | Solved | High | Mr. Idella Schoen | — | Lily Raynor | — | 4h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 39988780 | Refund not received | Closed | High | Mr. Idella Schoen | — | Mr. Lonie Hudson | samples | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 17, 2025 | |
| 10942392 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Idella Schoen | — | Mr. Lonie Hudson | wholesalereturns | 6h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |
| 93231964 | Birthday gift not received | Pending | Normal | Mr. Idella Schoen | — | Leonard Waters-Howell | app | - | —Skipped | — | — | — | Sep 30, 2025 | - | |
| 56708519 | Order arrived damaged | Solved | Low | Mr. Idella Schoen | — | Lily Raynor | Chat | shipping | 4h | ●Responded | 2/5 | — | — | Sep 26, 2025 | - |
| 27364166 | Missing samples in order | Open | Normal | Mr. Idella Schoen | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 13189985 | Wholesale order question | Solved | Normal | Mr. Idella Schoen | — | Mr. Lonie Hudson | Chat | — | 3h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 37306527 | Shipping cost question | Closed | Normal | Mr. Idella Schoen | — | Steve O'Conner | Chat | — | 7d 6h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 24, 2025 |
| 78229929 | Question about product ingredients | Solved | High | Mr. Idella Schoen | — | Jacklyn Dare | Chat | loyaltywholesale | 6h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 11886021 | Return after 30-day window | Solved | High | Mr. Idella Schoen | — | Mr. Cade Senger | shade-match | 6h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 36906472 | Pro discount enrollment | Solved | Normal | Mr. Idella Schoen | — | Mr. Eliza Gerhold IV | loyalty | 1d | ●Responded | 10/11 | — | — | Jul 4, 2025 | - | |
| 81047213 | Wrong shade sent | Solved | High | Mr. Idella Schoen | — |  Kaela Friesen | Phone | shippinginfluencer | 7h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 35802252 | Item authenticity concern | Solved | Normal | Mr. Idella Schoen | — | Steve O'Conner | Chat | returns | 21h | ●Responded | 2/5 | — | — | Jun 14, 2025 | - |
| 08345406 | Question about product ingredients | Solved | High | Mr. Idella Schoen | — | Eula McKenzie | Chat | shipping | 16h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 07981993 | Cancel order request | Solved | Normal | Mr. Idella Schoen | — | Leonard Waters-Howell | — | 2d 8h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 25337789 | Missing samples in order | Closed | Low | Mr. Idella Schoen | — |  Julie Hodkiewicz | Phone | vipbopisreturns | 9h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 |
| 18927737 | Store experience feedback | Solved | Normal | Mr. Idella Schoen | — |  Chaz Renner | Chat | viployaltybopis | 3h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 01451290 | Item authenticity concern | Closed | Normal | Mr. Idella Schoen | — | Dr. Mandy McLaughlin | Chat | vipshade-matchdamaged | 4h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 6, 2025 |
| 88292393 | BOPIS pickup not ready | Closed | Low | Mr. Idella Schoen | — | Yazmin Jast | Social | samples | 3h | ⊘Not fired | — | — | — | May 25, 2025 | May 30, 2025 |