Melinda Sporer
priscilla.weimann@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00303927 | Refund not received | Solved | High | — | Chat | shade-matchshippingrefund | 3h | ○Sent, no reply | — | — | — | May 14, 2026 | - | ||
| 11060386 | App login problem | Pending | Normal | — | shippingbopis | - | —Skipped | — | — | — | May 11, 2026 | - | |||
| 00520500 | Wholesale order question | Pending | Normal | — | shippingvipinfluencer | - | —Skipped | — | — | — | Apr 30, 2026 | - | |||
| 31408389 | Question about product ingredients | Solved | Normal | — | loyaltyinfluencer | 17h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |||
| 45647044 | Pro discount enrollment | Solved | Normal | — | Social | — | 5h | ⊘Not fired | — | — | — | Mar 30, 2026 | - | ||
| 20523167 | Gift card balance question | Solved | Normal | — | returns | 9h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |||
| 81653869 | Return after 30-day window | Solved | Low | — | Phone | — | 19h | ●Responded | 3/5 | — | — | Mar 8, 2026 | - | ||
| 86834593 | BOPIS order cancelled at store | Closed | Normal | — | samplesvip | 2d 11h | ●Responded | 4/11 | — | — | Feb 23, 2026 | Mar 5, 2026 | |||
| 87623570 | BOPIS pickup not ready | Solved | Low | — | — | 18h | ⊘Not fired | — | — | — | Feb 22, 2026 | - | |||
| 94135410 | Klarna / Afterpay split issue | Open | Normal | — | — | - | —Skipped | — | — | — | Feb 22, 2026 | - | |||
| 67907400 | Item authenticity concern | Closed | Normal | — | damaged | 2h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 26, 2026 | |||
| 98036945 | BOPIS pickup not ready | Solved | Normal | — | loyaltybopisshade-match | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |||
| 43569137 | Birthday gift not received | Closed | Normal | — | fragrancedamaged | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 7, 2026 | |||
| 70423592 | Item authenticity concern | Solved | Low | — | shade-matchrefundapp | 13h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |||
| 31729170 | Wholesale order question | Closed | Normal | — | samples | 14h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 26, 2026 | |||
| 66432544 | Loyalty points not posting | Solved | High | — | appreturns | 6h | ●Responded | 5/5 | — | — | Jan 10, 2026 | - | |||
| 23504171 | Store experience feedback | Solved | High | — | shipping | 1h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |||
| 27007462 | Store experience feedback | Solved | Normal | — | Chat | shippingbopiswholesale | 5d 11h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | ||
| 14703075 | Missing samples in order | Closed | High | — | Chat | damagedbopis | 3h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 16, 2025 | ||
| 73059623 | Address change after shipping | Solved | Normal | — | wholesale | 9h | ●Responded | 10/11 | — | — | Nov 25, 2025 | - | |||
| 37050612 | Store experience feedback | Solved | Low | — | influencerloyalty | 9h | ●Responded | 10/11 | — | — | Nov 20, 2025 | - | |||
| 69708935 | Return after 30-day window | Solved | Urgent | — | gift-cardinfluencershade-match | 1h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |||
| 62835943 | Where is my order? | Closed | High | — | Chat | — | 14h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | ||
| 48967460 | Price match request | Solved | Normal | — | Chat | apprefund | 1d | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | ||
| 72697496 | Where is my order? | Closed | Urgent | — | Social | wholesalebopis | 2h | ⊘Not fired | — | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 26362145 | BOPIS order cancelled at store | Solved | Urgent | — | Chat | fragrancewholesale | 8h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | ||
| 87050119 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | fragrancebopis | 3h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | ||
| 43861629 | Price match request | Solved | High | — | Chat | samples | 4h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | ||
| 92405594 | Order arrived damaged | Open | High | — | Phone | returns | - | —Skipped | — | — | — | Oct 1, 2025 | - | ||
| 78212827 | Restock alert for backorder | Solved | Normal | — | bopisreturns | 11h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |||
| 89800078 | Order arrived damaged | Open | Normal | — | bopisreturnsdamaged | - | —Skipped | — | — | — | Sep 28, 2025 | - | |||
| 81262948 | Allergic reaction concern | Solved | Normal | — | — | 16h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | |||
| 67205545 | Cancel order request | Solved | High | — | bopisshippingrefund | 17h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |||
| 23125714 | BOPIS order cancelled at store | Solved | Normal | — | Chat | shade-match | 3h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | ||
| 84655016 | Cancel order request | Closed | Low | — | Phone | samplesrefundfragrance | 1d 15h | ●Responded | 9/11 | — | — | Sep 13, 2025 | Sep 17, 2025 | ||
| 58493841 | Missing items in shipment | Open | Normal | — | Chat | returns | - | —Skipped | — | — | — | Sep 7, 2025 | - | ||
| 48389191 | App crashes at checkout | Solved | Low | — | fragranceappshipping | 2d 15h | ●Responded | 4/5 | — | — | Aug 27, 2025 | - | |||
| 44396042 | Cancel subscription / Auto-replenish | Closed | Normal | — | wholesaleshipping | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 29, 2025 | |||
| 08987271 | Wrong shade sent | Solved | Low | — | — | 8h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | |||
| 55604966 | Return after 30-day window | Solved | High | — | Social | samplesreturns | 20h | ⊘Not fired | — | — | — | Aug 1, 2025 | - | ||
| 71224332 | Item authenticity concern | Solved | Low | — | — | 5h | ●Responded | 5/5 | — | — | Jul 30, 2025 | - | |||
| 62599765 | Gift card balance question | Solved | High | — | Social | refundloyaltybopis | 3h | ⊘Not fired | — | — | — | Jul 25, 2025 | - | ||
| 50751742 | Foundation match help | Solved | Normal | — | — | 6h | ●Responded | 10/11 | — | — | Jul 19, 2025 | - | |||
| 86799940 | Lost package follow-up | Solved | Normal | — | Phone | — | 1h | ⊘Not fired | — | — | — | Jul 17, 2025 | - | ||
| 17449209 | Refund not received | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 28, 2025 | ||
| 09365453 | Address change after shipping | Solved | Normal | — | Chat | samplesbopis | 3h | ●Responded | 4/5 | — | — | Jun 7, 2025 | - | ||
| 25860901 | Where is my order? | Closed | High | — | Phone | — | 1d 14h | ●Responded | 9/11 | — | — | May 27, 2025 | Jun 4, 2025 | ||
| 99268146 | Price match request | Solved | Low | — | Chat | — | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | - |