Julian Koss
braden.murazik-shanahan@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85716319 | Birthday gift not received | Solved | Normal | Julian Koss | — |  Garth Dooley | Chat | — | 1d 12h | ●Responded | 3/5 | — | — | May 22, 2026 | - |
| 06331797 | Discount code not working | Closed | High | Julian Koss | — |  Vilma Gusikowski | Chat | returnswholesaleapp | 19h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 22, 2026 |
| 23417558 | Missing items in shipment | Solved | High | Julian Koss | — |  Ignatius Cummerata | Chat | gift-cardapp | 18h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 71952090 | Insider tier issue | Solved | Normal | Julian Koss | — |  Mr. Cade Senger | Chat | loyaltygift-card | 1h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 53748838 | Item authenticity concern | Solved | High | Julian Koss | — |  Chaz Renner | Chat | wholesaleloyaltyvip | 5h | ●Responded | 1/5 | — | — | Mar 28, 2026 | - |
| 96987646 | BOPIS pickup not ready | Closed | Normal | Julian Koss | — | Mr. Cade Senger | bopis | 8h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 24, 2026 | |
| 20501614 | Missing items in shipment | Solved | Normal | Julian Koss | — |  Kaela Friesen | Chat | vip | 6h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 81863567 | Question about product ingredients | Closed | Normal | Julian Koss | — | Ignatius Cummerata | returnsvipapp | 6h | ●Responded | 4/5 | — | — | Mar 1, 2026 | Mar 4, 2026 | |
| 10420062 | Order arrived damaged | Solved | Low | Julian Koss | — |  Yazmin Jast | shade-match | 2d 14h | ●Responded | 3/5 | — | — | Feb 15, 2026 | - | |
| 62731929 | App crashes at checkout | Solved | Low | Julian Koss | — |  Lily Raynor | Chat | bopisvip | 3h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 52917938 | Missing items in shipment | Closed | Normal | Julian Koss | — |  Mr. Skyla Trantow | Chat | gift-cardrefundshipping | 12h | ●Responded | 1/11 | — | — | Jan 14, 2026 | Jan 17, 2026 |
| 50862049 | Lost package follow-up | Closed | Normal | Julian Koss | — |  Steve O'Conner | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 15, 2026 |
| 85250851 | Wholesale order question | Open | Normal | Julian Koss | — |  Tommy Kuvalis | Phone | appshipping | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 91987446 | Gift card balance question | Solved | Normal | Julian Koss | — | Lily Raynor | damagedfragranceshade-match | 2d 9h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 62134929 | Store experience feedback | Solved | Normal | Julian Koss | — |  Jacklyn Dare | Chat | appgift-cardloyalty | 1h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 90273222 | Discount code not working | Solved | Normal | Julian Koss | — | Chaz Renner | Chat | gift-cardloyalty | 16h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - |
| 97237796 | Discount code not working | Closed | High | Julian Koss | — |  Mr. Lonie Hudson | loyaltyvipapp | 1h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 10, 2026 | |
| 18389129 | Wholesale order question | Solved | Normal | Julian Koss | — |  Darryl Jacobi | Chat | loyaltysamples | 2h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 43774190 | Order arrived damaged | Solved | High | Julian Koss | — | Ignatius Cummerata | wholesaleinfluencershipping | 8h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 37063858 | Foundation match help | Solved | Normal | Julian Koss | — |  Katrina Johns | Phone | — | 8d 23h | ●Responded | 1/11 | — | — | Dec 16, 2025 | - |
| 42798169 | App login problem | Solved | Normal | Julian Koss | — |  Faith Hilll | Chat | — | 8h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 78275509 | Allergic reaction concern | Solved | Normal | Julian Koss | — | Mr. Lonie Hudson | damagedsamplesshipping | 21h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 81346435 | Influencer code not working | Solved | Normal | Julian Koss | — | Kaela Friesen | gift-card | 11h | ●Responded | 4/5 | — | — | Dec 6, 2025 | - | |
| 12106207 | Wholesale order question | Solved | Normal | Julian Koss | — |  Leonard Waters-Howell | Social | vipfragrance | 23h | ⊘Not fired | — | — | — | Dec 1, 2025 | - |
| 12165804 | Insider tier issue | Solved | Normal | Julian Koss | — |  Oscar O'Hara | Phone | returns | 7d 5h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 70318539 | Order arrived damaged | Solved | Low | Julian Koss | — | Tommy Kuvalis | Phone | — | 5h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - |
| 28541974 | Question about product ingredients | Closed | Normal | Julian Koss | — |  Eula McKenzie | shade-matchdamaged | 6h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 29, 2025 | |
| 33321204 | Restock alert for backorder | Solved | Normal | Julian Koss | — | Lily Raynor | — | 20h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 42131245 | Restock alert for backorder | Solved | Low | Julian Koss | — | Vilma Gusikowski | gift-cardbopisapp | 5h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 83302528 | App crashes at checkout | Solved | Normal | Julian Koss | — | Leonard Waters-Howell | Phone | refundbopisinfluencer | 2h | ⊘Not fired | — | — | — | Nov 17, 2025 | - |
| 54707347 | Gift card balance question | Solved | Normal | Julian Koss | — | Kaela Friesen | loyalty | 10h | ●Responded | 3/5 | — | — | Nov 16, 2025 | - | |
| 62961077 | Address change after shipping | Solved | High | Julian Koss | — |  Dr. Mandy McLaughlin | — | 15h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 19082671 | Lost package follow-up | Solved | Normal | Julian Koss | — | Dr. Mandy McLaughlin | — | 1d 6h | ●Responded | 1/5 | — | — | Oct 13, 2025 | - | |
| 69020585 | Order arrived damaged | Solved | Normal | Julian Koss | — | Mr. Cade Senger | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 63323432 | Birthday gift not received | Closed | Low | Julian Koss | — | Dr. Mandy McLaughlin | bopisinfluencerreturns | 22h | ●Responded | 5/5 | — | — | Sep 27, 2025 | Oct 2, 2025 | |
| 72977350 | Lost package follow-up | Solved | Low | Julian Koss | — | Chaz Renner | — | 11h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 59240905 | Missing samples in order | Solved | Normal | Julian Koss | — |  Julie Hodkiewicz | Social | — | 18h | ⊘Not fired | — | — | — | Sep 23, 2025 | - |
| 47503880 | BOPIS pickup not ready | Closed | Low | Julian Koss | — | Faith Hilll | — | 6d 19h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 26, 2025 | |
| 75239097 | Discount code not working | Pending | High | Julian Koss | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Sep 6, 2025 | - |
| 20761567 | Missing items in shipment | Solved | Normal | Julian Koss | — | Julie Hodkiewicz | Chat | — | 15h | ●Responded | 7/11 | — | — | Sep 1, 2025 | - |
| 47913160 | Item authenticity concern | Closed | Low | Julian Koss | — |  Kip Schroeder IV | Chat | loyalty | 4h | ⊘Not fired | — | — | — | Aug 26, 2025 | Aug 27, 2025 |
| 26095442 | Influencer code not working | Closed | Low | Julian Koss | — | Tommy Kuvalis | Social | vipfragrance | 5h | ⊘Not fired | — | — | — | Aug 21, 2025 | Aug 23, 2025 |
| 86254002 | Where is my order? | Solved | Normal | Julian Koss | — | Mr. Cade Senger | bopiswholesale | 6d 19h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 40119685 | Address change after shipping | Solved | High | Julian Koss | — | Mr. Skyla Trantow | bopis | 2d 22h | ●Responded | 4/5 | — | — | Aug 5, 2025 | - | |
| 76794271 | Lost package follow-up | Solved | Normal | Julian Koss | — | Kaela Friesen | influencer | 6h | ●Responded | 10/11 | — | — | Aug 2, 2025 | - | |
| 57717100 | App crashes at checkout | Solved | Normal | Julian Koss | — | Julie Hodkiewicz | — | 4h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - | |
| 28824627 | Return after 30-day window | Solved | Normal | Julian Koss | — | Dr. Mandy McLaughlin | Phone | bopis | 14h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 10983094 | Price match request | Solved | Low | Julian Koss | — | Steve O'Conner | — | 1d 21h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - | |
| 55753791 | Where is my order? | Solved | Normal | Julian Koss | — | Tommy Kuvalis | app | 4h | ⊘Not fired | — | — | — | Jun 30, 2025 | - | |
| 23739675 | Missing items in shipment | Solved | Low | Julian Koss | — | Chaz Renner | — | 8h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - |