Osvaldo Roberts
marcelo.leuschke@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56098647 | Pro discount enrollment | Solved | Normal | Osvaldo Roberts | — |  Tommy Kuvalis | Chat | returnsrefund | 2h | ●Responded | 4/5 | — | — | May 14, 2026 | - |
| 37709773 | Return after 30-day window | Open | High | Osvaldo Roberts | — |  Garth Dooley | wholesaleappvip | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 79618236 | Wrong shade sent | Pending | Normal | Osvaldo Roberts | — |  Katrina Johns | Chat | damagedreturnsrefund | - | —Skipped | — | — | — | May 13, 2026 | - |
| 54896301 | App login problem | Open | Normal | Osvaldo Roberts | — | Katrina Johns | gift-cardfragrance | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 28358725 | Cancel subscription / Auto-replenish | Solved | Normal | Osvaldo Roberts | — |  Faith Hilll | Chat | — | 6h | ●Responded | 2/5 | — | — | Apr 30, 2026 | - |
| 69814936 | Price match request | Open | High | Osvaldo Roberts | — |  Mr. Lonie Hudson | Chat | loyalty | - | —Skipped | — | — | — | Apr 27, 2026 | - |
| 01069293 | Where is my order? | Solved | Normal | Osvaldo Roberts | — | Garth Dooley | Chat | shade-matchshipping | 5h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - |
| 47186435 | Return after 30-day window | Solved | Normal | Osvaldo Roberts | — |  Steve O'Conner | Social | vipfragrance | 2h | ⊘Not fired | — | — | — | Apr 5, 2026 | - |
| 35413329 | Wholesale order question | Solved | High | Osvaldo Roberts | — | Faith Hilll | Chat | refundshippingapp | 2h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 78916653 | Cancel subscription / Auto-replenish | Pending | Normal | Osvaldo Roberts | — |  Julie Hodkiewicz | Chat | vipshade-matchfragrance | - | —Skipped | — | — | — | Mar 5, 2026 | - |
| 95652139 | Cancel order request | Solved | Normal | Osvaldo Roberts | — |  Oscar O'Hara | returnsloyalty | 4h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 61848344 | Insider tier issue | Solved | Normal | Osvaldo Roberts | — |  Yazmin Jast | — | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 02371355 | Gift card balance question | Pending | Normal | Osvaldo Roberts | — |  Leonard Waters-Howell | Social | — | - | —Skipped | — | — | — | Feb 10, 2026 | - |
| 38767809 | Birthday gift not received | Solved | Normal | Osvaldo Roberts | — | Julie Hodkiewicz | Chat | — | 2d 23h | ●Responded | 4/5 | — | — | Feb 5, 2026 | - |
| 30046393 | Cancel order request | Solved | Normal | Osvaldo Roberts | — |  Ignatius Cummerata | Chat | influencerreturnsloyalty | 2h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 03895555 | Missing items in shipment | Solved | Normal | Osvaldo Roberts | — |  Lily Raynor | shade-match | 4d 21h | ●Responded | 2/5 | — | — | Jan 14, 2026 | - | |
| 85211426 | Missing samples in order | Open | Low | Osvaldo Roberts | — |  Darryl Jacobi | Chat | samples | - | —Skipped | — | — | — | Jan 14, 2026 | - |
| 88081938 | Price match request | Solved | Normal | Osvaldo Roberts | — |  Amely Pacocha | loyaltybopisshade-match | 2d 12h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 08025441 | Refund not received | Solved | Normal | Osvaldo Roberts | — | Tommy Kuvalis | Chat | gift-carddamaged | 4h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 00863776 | Birthday gift not received | Closed | Normal | Osvaldo Roberts | — | Julie Hodkiewicz | shade-matchreturns | 13h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 28, 2025 | |
| 32174144 | Where is my order? | Closed | Urgent | Osvaldo Roberts | — |  Jacklyn Dare | damaged | 7h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 22, 2025 | |
| 60370252 | Discount code not working | Solved | Normal | Osvaldo Roberts | — | Darryl Jacobi | Chat | loyalty | 4h | ●Responded | 2/5 | — | — | Dec 16, 2025 | - |
| 28220441 | Where is my order? | Pending | Normal | Osvaldo Roberts | — |  Mr. Cade Senger | Chat | damagedwholesale | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 75073215 | Item authenticity concern | Solved | Normal | Osvaldo Roberts | — | Mr. Lonie Hudson | bopisshade-match | 1h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 11733273 | Wrong shade sent | Solved | High | Osvaldo Roberts | — | Julie Hodkiewicz | — | 4d 14h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 66869106 | Cancel order request | Closed | Low | Osvaldo Roberts | — | Ignatius Cummerata | Chat | shade-matchapp | 18h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 25, 2025 |
| 34017436 | Allergic reaction concern | Solved | Normal | Osvaldo Roberts | — | Leonard Waters-Howell | gift-card | 16h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 86406378 | Return after 30-day window | Pending | Normal | Osvaldo Roberts | — | Garth Dooley | Chat | bopisshade-matchfragrance | - | —Skipped | — | — | — | Nov 3, 2025 | - |
| 62980765 | Loyalty points not posting | Solved | Normal | Osvaldo Roberts | — |  Miss Amber Hintz Sr. | Social | wholesale | 6d 15h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 40592824 | App crashes at checkout | Solved | Normal | Osvaldo Roberts | — |  Chaz Renner | Chat | fragrancesamplesshade-match | 1h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - |
| 90060629 | Cancel order request | Solved | Normal | Osvaldo Roberts | — | Jacklyn Dare | bopiswholesaleshade-match | 8h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 71781105 | Question about product ingredients | Open | Normal | Osvaldo Roberts | — | Oscar O'Hara | Chat | influencer | - | —Skipped | — | — | — | Aug 31, 2025 | - |
| 88041847 | Allergic reaction concern | Open | Normal | Osvaldo Roberts | — | Darryl Jacobi | damagedshade-match | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 41929450 | Missing samples in order | Closed | Normal | Osvaldo Roberts | — |  Vilma Gusikowski | samplesrefund | 2d 14h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 27, 2025 | |
| 22314113 | Where is my order? | Pending | High | Osvaldo Roberts | — | Katrina Johns | Chat | shippingloyaltyvip | - | —Skipped | — | — | — | Aug 15, 2025 | - |
| 30596351 | Price match request | Pending | High | Osvaldo Roberts | — |  Kaela Friesen | refundinfluencervip | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 82367220 | Restock alert for backorder | Solved | Urgent | Osvaldo Roberts | — | Oscar O'Hara | Chat | app | 3h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - |
| 35388922 | BOPIS pickup not ready | Pending | Normal | Osvaldo Roberts | — | Mr. Cade Senger | refundvipfragrance | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 42994501 | Where is my order? | Solved | Low | Osvaldo Roberts | — | Darryl Jacobi | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - |
| 89387640 | Shipping cost question | Solved | Normal | Osvaldo Roberts | — |  Kip Schroeder IV | returnsfragrance | 1d 23h | ⊘Not fired | — | — | — | Jun 12, 2025 | - | |
| 50427432 | Missing samples in order | Solved | Normal | Osvaldo Roberts | — |  Dr. Mandy McLaughlin | damaged | 4h | ○Sent, no reply | — | — | — | May 24, 2025 | - | |
| 08873159 | Cancel subscription / Auto-replenish | Closed | Normal | Osvaldo Roberts | — | Katrina Johns | Chat | — | 1h | ○Sent, no reply | — | — | — | May 23, 2025 | May 28, 2025 |