Brandi Wehner
emanuel_weber11@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 40030578 | Store experience feedback | Closed | Normal | — | returnssamplesinfluencer | 9h | ●Responded | 10/11 | — | — | May 14, 2026 | May 20, 2026 | |||
| 27303871 | Restock alert for backorder | Solved | Normal | — | shade-matchshippingrefund | 4h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |||
| 36918268 | Allergic reaction concern | Pending | Normal | — | — | - | —Skipped | — | — | — | Apr 13, 2026 | - | |||
| 99622726 | Wrong shade sent | Closed | Low | — | — | 3h | ●Responded | 2/5 | — | — | Apr 12, 2026 | Apr 19, 2026 | |||
| 76450396 | Item authenticity concern | Solved | Low | — | Social | samplesdamaged | 2h | ⊘Not fired | — | — | — | Apr 8, 2026 | - | ||
| 67566388 | Wrong shade sent | Open | Low | — | Social | samples | - | —Skipped | — | — | — | Mar 30, 2026 | - | ||
| 91021237 | Restock alert for backorder | Closed | Low | — | gift-cardapp | 5h | ○Sent, no reply | — | — | — | Mar 22, 2026 | Mar 25, 2026 | |||
| 00378363 | Foundation match help | Pending | High | — | gift-card | - | —Skipped | — | — | — | Mar 13, 2026 | - | |||
| 77747999 | Lost package follow-up | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 14, 2026 | ||
| 68554657 | Price match request | Solved | Normal | — | wholesalebopis | 4h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |||
| 38836020 | Refund not received | Closed | Normal | — | Chat | samplesfragrance | 23h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Mar 3, 2026 | ||
| 18118478 | Shipping cost question | Solved | Normal | — | Chat | shade-matchinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | ||
| 68500926 | Birthday gift not received | Closed | Normal | — | gift-cardsamples | 2d 3h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 11, 2026 | |||
| 06526506 | Wrong shade sent | Pending | High | — | Chat | shade-matchdamaged | - | —Skipped | — | — | — | Feb 5, 2026 | - | ||
| 14259521 | Wrong shade sent | Solved | High | — | samples | 6h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |||
| 50410959 | Loyalty points not posting | Solved | Low | — | Chat | wholesaleloyaltyvip | 3h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | ||
| 69926809 | Wholesale order question | Solved | Normal | — | Chat | — | 1d 8h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | ||
| 83353140 | Influencer code not working | Solved | Normal | — | Chat | damaged | 10h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | ||
| 95056608 | Missing samples in order | Solved | Normal | — | loyaltyrefund | 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |||
| 79348770 | Shipping cost question | Solved | Normal | — | shade-matchreturnsapp | 7h | ●Responded | 5/5 | — | — | Jan 6, 2026 | - | |||
| 52886251 | Shipping cost question | Solved | Normal | — | gift-cardshade-match | 17h | ●Responded | 5/5 | — | — | Dec 27, 2025 | - | |||
| 32338725 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | returnsshade-match | 1h | ●Responded | 1/11 | — | — | Dec 8, 2025 | - | ||
| 67793797 | Cancel order request | Solved | Normal | — | — | 6d 19h | ⊘Not fired | — | — | — | Dec 8, 2025 | - | |||
| 32589640 | Cancel subscription / Auto-replenish | Solved | Normal | — | shade-match | 2h | ●Responded | 4/5 | — | — | Nov 29, 2025 | - | |||
| 54982981 | Wholesale order question | Closed | Low | — | — | 9h | ●Responded | 4/5 | — | — | Nov 28, 2025 | Dec 3, 2025 | |||
| 15862153 | Address change after shipping | Closed | Low | — | Social | wholesalesamples | 3h | ⊘Not fired | — | — | — | Nov 28, 2025 | Dec 2, 2025 | ||
| 25650103 | Item authenticity concern | Solved | Normal | — | Chat | — | 6h | ●Responded | 3/5 | — | — | Nov 11, 2025 | - | ||
| 17982063 | Shipping cost question | Solved | Normal | — | refund | 9d 17h | ●Responded | 2/5 | — | — | Nov 6, 2025 | - | |||
| 70887207 | Price match request | Open | Low | — | gift-cardrefund | - | —Skipped | — | — | — | Nov 1, 2025 | - | |||
| 15397707 | Store experience feedback | Solved | High | — | Chat | influencerdamaged | 7d 23h | ●Responded | 2/5 | — | — | Oct 28, 2025 | - | ||
| 45777862 | Restock alert for backorder | Closed | High | — | Chat | shippingrefundfragrance | 6h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 28, 2025 | ||
| 81627292 | Klarna / Afterpay split issue | Solved | Low | — | Chat | returnswholesaleloyalty | 12h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | ||
| 82862383 | Where is my order? | Pending | Normal | — | loyaltyshipping | - | —Skipped | — | — | — | Oct 15, 2025 | - | |||
| 64889104 | Foundation match help | Solved | High | — | — | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |||
| 94634727 | Where is my order? | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Sep 10, 2025 | - | ||
| 26311245 | Foundation match help | Solved | High | — | Chat | bopis | 6h | ●Responded | 10/11 | — | — | Sep 5, 2025 | - | ||
| 59990035 | Address change after shipping | Closed | Normal | — | Chat | refundshade-matchdamaged | 5h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 17, 2025 | ||
| 76173387 | Birthday gift not received | Solved | Normal | — | returns | 1d 11h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |||
| 43849411 | Return after 30-day window | Pending | Urgent | — | bopisdamagedrefund | - | —Skipped | — | — | — | Jul 25, 2025 | - | |||
| 98096844 | Wrong shade sent | Solved | Normal | — | Chat | damagedrefundwholesale | 4h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | ||
| 58037571 | Gift card balance question | Solved | Low | — | vipapp | 1h | ⊘Not fired | — | — | — | Jul 23, 2025 | - | |||
| 71631854 | Store experience feedback | Solved | Normal | — | Social | returnsbopisrefund | 6h | ⊘Not fired | — | — | — | Jun 24, 2025 | - | ||
| 02828169 | Missing samples in order | Closed | Normal | — | — | 11h | ⊘Not fired | — | — | — | Jun 20, 2025 | Jun 27, 2025 | |||
| 79761752 | Allergic reaction concern | Closed | Low | — | loyaltyinfluencer | 19h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 19, 2025 | |||
| 07096631 | Discount code not working | Solved | Urgent | — | appshippingwholesale | 13h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |||
| 15416725 | Item authenticity concern | Closed | Normal | — | gift-cardappfragrance | 1d 8h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 6, 2025 |