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CustomersBrandi Wehner

Brandi Wehner

emanuel_weber11@hotmail.com
Tickets46Responses12
Showing 1 - 46 of 46
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
40030578Store experience feedbackClosedNormalBrandi Wehner—Lily RaynorEmail
returnssamplesinfluencer
9h●Responded10/11——May 14, 2026May 20, 2026
27303871Restock alert for backorderSolvedNormalBrandi Wehner—Kip Schroeder IVEmail
shade-matchshippingrefund
4h○Sent, no reply———Apr 17, 2026-
36918268Allergic reaction concernPendingNormalBrandi Wehner—Katrina JohnsEmail—-—Skipped———Apr 13, 2026-
99622726Wrong shade sentClosedLowBrandi Wehner—Faith HilllEmail—3h●Responded2/5——Apr 12, 2026Apr 19, 2026
76450396Item authenticity concernSolvedLowBrandi Wehner—Jacklyn DareSocial
samplesdamaged
2h⊘Not fired———Apr 8, 2026-
67566388Wrong shade sentOpenLowBrandi Wehner—Julie HodkiewiczSocial
samples
-—Skipped———Mar 30, 2026-
91021237Restock alert for backorderClosedLowBrandi Wehner—Jacklyn DareEmail
gift-cardapp
5h○Sent, no reply———Mar 22, 2026Mar 25, 2026
00378363Foundation match helpPendingHighBrandi Wehner—Leonard Waters-HowellEmail
gift-card
-—Skipped———Mar 13, 2026-
77747999Lost package follow-upClosedNormalBrandi Wehner—Amely PacochaChat—6h○Sent, no reply———Mar 7, 2026Mar 14, 2026
68554657Price match requestSolvedNormalBrandi Wehner—Mr. Lonie HudsonEmail
wholesalebopis
4h○Sent, no reply———Mar 6, 2026-
38836020Refund not receivedClosedNormalBrandi Wehner—Mr. Eliza Gerhold IVChat
samplesfragrance
23h●Responded3/5——Feb 26, 2026Mar 3, 2026
18118478Shipping cost questionSolvedNormalBrandi Wehner—Dr. Mandy McLaughlinChat
shade-matchinfluencer
3h○Sent, no reply———Feb 20, 2026-
68500926Birthday gift not receivedClosedNormalBrandi Wehner—Chaz RennerEmail
gift-cardsamples
2d 3h○Sent, no reply———Feb 8, 2026Feb 11, 2026
06526506Wrong shade sentPendingHighBrandi Wehner—Tommy KuvalisChat
shade-matchdamaged
-—Skipped———Feb 5, 2026-
14259521Wrong shade sentSolvedHighBrandi Wehner—Kaela FriesenEmail
samples
6h○Sent, no reply———Feb 5, 2026-
50410959Loyalty points not postingSolvedLowBrandi Wehner—Darryl JacobiChat
wholesaleloyaltyvip
3h○Sent, no reply———Feb 3, 2026-
69926809Wholesale order questionSolvedNormalBrandi Wehner—Leonard Waters-HowellChat—1d 8h○Sent, no reply———Feb 2, 2026-
83353140Influencer code not workingSolvedNormalBrandi Wehner—Amely PacochaChat
damaged
10h○Sent, no reply———Jan 31, 2026-
95056608Missing samples in orderSolvedNormalBrandi Wehner—Garth DooleyEmail
loyaltyrefund
1h○Sent, no reply———Jan 16, 2026-
79348770Shipping cost questionSolvedNormalBrandi Wehner—Mr. Skyla TrantowEmail
shade-matchreturnsapp
7h●Responded5/5——Jan 6, 2026-
52886251Shipping cost questionSolvedNormalBrandi Wehner—Chaz RennerEmail
gift-cardshade-match
17h●Responded5/5——Dec 27, 2025-
32338725Cancel subscription / Auto-replenishSolvedNormalBrandi Wehner—Lily RaynorChat
returnsshade-match
1h●Responded1/11——Dec 8, 2025-
67793797Cancel order requestSolvedNormalBrandi Wehner—Mr. Skyla TrantowEmail—6d 19h⊘Not fired———Dec 8, 2025-
32589640Cancel subscription / Auto-replenishSolvedNormalBrandi Wehner—Lily RaynorEmail
shade-match
2h●Responded4/5——Nov 29, 2025-
54982981Wholesale order questionClosedLowBrandi Wehner—Jacklyn DareEmail—9h●Responded4/5——Nov 28, 2025Dec 3, 2025
15862153Address change after shippingClosedLowBrandi Wehner—Yazmin JastSocial
wholesalesamples
3h⊘Not fired———Nov 28, 2025Dec 2, 2025
25650103Item authenticity concernSolvedNormalBrandi Wehner—Darryl JacobiChat—6h●Responded3/5——Nov 11, 2025-
17982063Shipping cost questionSolvedNormalBrandi Wehner—Jacklyn DareEmail
refund
9d 17h●Responded2/5——Nov 6, 2025-
70887207Price match requestOpenLowBrandi Wehner—Kip Schroeder IVEmail
gift-cardrefund
-—Skipped———Nov 1, 2025-
15397707Store experience feedbackSolvedHighBrandi Wehner—Kip Schroeder IVChat
influencerdamaged
7d 23h●Responded2/5——Oct 28, 2025-
45777862Restock alert for backorderClosedHighBrandi Wehner—Leonard Waters-HowellChat
shippingrefundfragrance
6h○Sent, no reply———Oct 27, 2025Oct 28, 2025
81627292Klarna / Afterpay split issueSolvedLowBrandi Wehner—Amely PacochaChat
returnswholesaleloyalty
12h○Sent, no reply———Oct 16, 2025-
82862383Where is my order?PendingNormalBrandi Wehner—Mr. Skyla TrantowEmail
loyaltyshipping
-—Skipped———Oct 15, 2025-
64889104Foundation match helpSolvedHighBrandi Wehner—Darryl JacobiEmail—5h○Sent, no reply———Sep 19, 2025-
94634727Where is my order?PendingNormalBrandi Wehner—Amely PacochaChat—-—Skipped———Sep 10, 2025-
26311245Foundation match helpSolvedHighBrandi Wehner—Oscar O'HaraChat
bopis
6h●Responded10/11——Sep 5, 2025-
59990035Address change after shippingClosedNormalBrandi Wehner—Tommy KuvalisChat
refundshade-matchdamaged
5h○Sent, no reply———Aug 12, 2025Aug 17, 2025
76173387Birthday gift not receivedSolvedNormalBrandi Wehner—Dr. Mandy McLaughlinEmail
returns
1d 11h○Sent, no reply———Aug 7, 2025-
43849411Return after 30-day windowPendingUrgentBrandi Wehner—Ignatius CummerataEmail
bopisdamagedrefund
-—Skipped———Jul 25, 2025-
98096844Wrong shade sentSolvedNormalBrandi Wehner—Kip Schroeder IVChat
damagedrefundwholesale
4h○Sent, no reply———Jul 24, 2025-
58037571Gift card balance questionSolvedLowBrandi Wehner—Tommy KuvalisEmail
vipapp
1h⊘Not fired———Jul 23, 2025-
71631854Store experience feedbackSolvedNormalBrandi Wehner—Darryl JacobiSocial
returnsbopisrefund
6h⊘Not fired———Jun 24, 2025-
02828169Missing samples in orderClosedNormalBrandi Wehner—Mr. Skyla TrantowEmail—11h⊘Not fired———Jun 20, 2025Jun 27, 2025
79761752Allergic reaction concernClosedLowBrandi Wehner—Mr. Cade SengerEmail
loyaltyinfluencer
19h○Sent, no reply———Jun 13, 2025Jun 19, 2025
07096631Discount code not workingSolvedUrgentBrandi Wehner—Tommy KuvalisEmail
appshippingwholesale
13h○Sent, no reply———Jun 5, 2025-
15416725Item authenticity concernClosedNormalBrandi Wehner—Lily RaynorEmail
gift-cardappfragrance
1d 8h○Sent, no reply———May 30, 2025Jun 6, 2025
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Properties

Customer
Name
Brandi Wehner
Email
emanuel_weber11@hotmail.com
Loyalty tier
Gold
Company
—
Skin type
normal
Loyalty points
7,197
Lifetime spend
497
Last purchase
May 4, 2026
Skin tone
deep
Foundation shade
—
Skin concerns
dryness, uneven-texture, hyperpigmentation
Allergies / restrictions
sulfate-free
Favorite brands
Charlotte Tilbury, Chanel, Diptyque, Glossier
YTD spend
1,968
App installed
Yes
App last opened
Apr 9, 2026
Email subscribed
—
Marketing segment
high-value
Last purchase amount
18
Total orders
2
Preferred category
skincare
Tickets
Tickets
46
Last seen
May 14, 2026
Responses
Avg rating
4.25