Sara Feest
terry54@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15145375 | Price match request | Solved | Normal | — | Phone | refundsamples | 5h | ●Responded | 4/5 | — | — | May 17, 2026 | - | ||
| 58669584 | Refund not received | Pending | High | — | bopis | - | —Skipped | — | — | — | May 14, 2026 | - | |||
| 60959486 | Cancel order request | Solved | Normal | — | returnsdamagedapp | 4h | ●Responded | 1/11 | — | — | May 11, 2026 | - | |||
| 70671945 | Shipping cost question | Solved | High | — | loyaltyapp | 12h | ●Responded | 3/5 | — | — | Apr 28, 2026 | - | |||
| 29660825 | BOPIS pickup not ready | Solved | Normal | — | vip | 6h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |||
| 90118350 | Klarna / Afterpay split issue | Pending | Normal | — | — | - | —Skipped | — | — | — | Apr 24, 2026 | - | |||
| 49693497 | Store experience feedback | Solved | High | — | Phone | returns | 3d 10h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | ||
| 37499938 | Address change after shipping | Closed | High | — | Chat | — | 9h | ●Responded | 4/5 | — | — | Mar 22, 2026 | Mar 28, 2026 | ||
| 79095309 | Discount code not working | Solved | Low | — | samples | 6h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | |||
| 39873146 | Price match request | Closed | Normal | — | Chat | wholesale | 2d 1h | ⊘Not fired | — | — | — | Mar 7, 2026 | Mar 12, 2026 | ||
| 72158883 | Cancel order request | Solved | Normal | — | Chat | returns | 2d 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | ||
| 25278290 | App login problem | Solved | Normal | — | Social | — | 3h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | ||
| 80802529 | Allergic reaction concern | Solved | Normal | — | — | 2d 16h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |||
| 25915194 | Influencer code not working | Closed | Normal | — | sampleswholesaledamaged | 1d 5h | ⊘Not fired | — | — | — | Feb 16, 2026 | Feb 20, 2026 | |||
| 67438426 | Loyalty points not posting | Solved | Normal | — | appfragrance | 3h | ●Responded | 7/11 | — | — | Jan 30, 2026 | - | |||
| 49148522 | Klarna / Afterpay split issue | Pending | Normal | — | gift-cardbopis | - | —Skipped | — | — | — | Jan 27, 2026 | - | |||
| 07969813 | Missing samples in order | Solved | Normal | — | Chat | — | 9h | ●Responded | 3/5 | — | — | Jan 19, 2026 | - | ||
| 01115181 | Shipping cost question | Solved | Normal | — | Social | fragrancerefundinfluencer | 1h | ⊘Not fired | — | — | — | Jan 5, 2026 | - | ||
| 16185535 | Lost package follow-up | Solved | Normal | — | Chat | — | 12h | ●Responded | 5/5 | — | — | Jan 4, 2026 | - | ||
| 42549922 | Gift card balance question | Solved | Normal | — | refunddamagedgift-card | 1d | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |||
| 22159763 | Birthday gift not received | Solved | Normal | — | Social | — | 23h | ⊘Not fired | — | — | — | Dec 31, 2025 | - | ||
| 91760783 | Restock alert for backorder | Solved | Normal | — | — | 14h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |||
| 33461667 | App login problem | Open | Normal | — | Chat | shade-matchreturnsvip | - | —Skipped | — | — | — | Dec 13, 2025 | - | ||
| 80786128 | Order arrived damaged | Closed | High | — | Chat | shade-matchapp | 2d 9h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 1, 2025 | ||
| 02222162 | Wrong shade sent | Solved | Normal | — | Chat | refundvipapp | 13h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | ||
| 23737938 | Pro discount enrollment | Solved | Low | — | loyaltydamaged | 6h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |||
| 47031505 | Price match request | Solved | Low | — | Phone | loyaltyinfluencer | 15h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | ||
| 49645621 | Restock alert for backorder | Pending | Low | — | samplesinfluencer | - | —Skipped | — | — | — | Nov 10, 2025 | - | |||
| 66804596 | Pro discount enrollment | Closed | Low | — | shippingreturnswholesale | 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | Oct 29, 2025 | |||
| 21338771 | Question about product ingredients | Solved | Normal | — | bopisshade-matchsamples | 17h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |||
| 49840796 | Klarna / Afterpay split issue | Solved | Low | — | samplesbopiswholesale | 2d 7h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |||
| 73088197 | Where is my order? | Closed | Normal | — | app | 1d | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 42649069 | Influencer code not working | Solved | Normal | — | Phone | app | 13h | ●Responded | 1/5 | — | — | Oct 10, 2025 | - | ||
| 52926511 | Wholesale order question | Solved | Low | — | Chat | — | 1h | ●Responded | 3/5 | — | — | Sep 25, 2025 | - | ||
| 41151932 | Wholesale order question | Pending | Normal | — | Chat | gift-cardinfluencer | - | —Skipped | — | — | — | Sep 22, 2025 | - | ||
| 23329675 | Restock alert for backorder | Solved | Normal | — | shippingwholesale | 7h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | |||
| 44643799 | Cancel order request | Pending | Normal | — | refund | - | —Skipped | — | — | — | Aug 30, 2025 | - | |||
| 59820001 | Influencer code not working | Pending | High | — | Social | fragranceshade-match | - | —Skipped | — | — | — | Aug 19, 2025 | - | ||
| 55703198 | Wrong shade sent | Solved | Normal | — | Chat | wholesalesamples | 6h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | ||
| 35313212 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | returnsshipping | 6d 10h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | ||
| 24690766 | Order arrived damaged | Pending | Normal | — | — | - | —Skipped | — | — | — | Jul 19, 2025 | - | |||
| 57131600 | Price match request | Pending | Normal | — | wholesalesamplesreturns | - | —Skipped | — | — | — | Jul 18, 2025 | - | |||
| 93312279 | Influencer code not working | Pending | Normal | — | bopis | - | —Skipped | — | — | — | Jul 10, 2025 | - | |||
| 81179420 | Pro discount enrollment | Solved | High | — | damagedinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |||
| 10576553 | Store experience feedback | Solved | High | — | — | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |||
| 58259164 | Discount code not working | Solved | High | — | Chat | refundwholesale | 3h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | ||
| 29688469 | Missing items in shipment | Solved | Normal | — | Chat | appbopisrefund | 23h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - | ||
| 67783333 | Loyalty points not posting | Solved | Urgent | — | samplesdamagedbopis | 18h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |||
| 14113532 | BOPIS pickup not ready | Pending | Normal | — | Phone | damagedsamples | - | —Skipped | — | — | — | Jun 17, 2025 | - | ||
| 68643450 | Foundation match help | Solved | Normal | — | bopis | 4h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |