Mr. Keon Schuster
dillon.lowe@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 99764623 | Missing items in shipment | Solved | Normal | Mr. Keon Schuster | — |  Katrina Johns | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 08027790 | Pro discount enrollment | Solved | High | Mr. Keon Schuster | — |  Lily Raynor | damaged | 13h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 79135324 | Missing samples in order | Solved | Normal | Mr. Keon Schuster | — |  Yazmin Jast | Social | shade-matchvipinfluencer | 4h | ⊘Not fired | — | — | — | May 6, 2026 | - |
| 36658460 | BOPIS order cancelled at store | Solved | Normal | Mr. Keon Schuster | — |  Eula McKenzie | — | 2d 17h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |
| 34396514 | Cancel order request | Solved | Low | Mr. Keon Schuster | — |  Miss Amber Hintz Sr. | damagedapp | 5h | ●Responded | 3/5 | — | — | Apr 22, 2026 | - | |
| 77020390 | BOPIS pickup not ready | Pending | Normal | Mr. Keon Schuster | — | Yazmin Jast | Chat | returnsshade-match | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 49114399 | Address change after shipping | Solved | High | Mr. Keon Schuster | — |  Mr. Skyla Trantow | Phone | appwholesaleloyalty | 2h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - |
| 24711970 | Missing items in shipment | Solved | Urgent | Mr. Keon Schuster | — |  Mr. Cade Senger | returnsloyalty | 16h | ⊘Not fired | — | — | — | Mar 27, 2026 | - | |
| 73231413 | Missing samples in order | Solved | Normal | Mr. Keon Schuster | — |  Leonard Waters-Howell | vip | 5h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 22290063 | BOPIS pickup not ready | Open | Normal | Mr. Keon Schuster | — | Lily Raynor | Chat | damagedbopis | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 17923121 | Insider tier issue | Solved | Low | Mr. Keon Schuster | — |  Kaela Friesen | appdamaged | 5d 9h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 44904941 | Wrong shade sent | Solved | Normal | Mr. Keon Schuster | — | Miss Amber Hintz Sr. | Chat | bopis | 3d 5h | ●Responded | 1/5 | — | — | Mar 7, 2026 | - |
| 52405034 | App login problem | Solved | Normal | Mr. Keon Schuster | — |  Julie Hodkiewicz | Social | vip | 6d 22h | ⊘Not fired | — | — | — | Feb 13, 2026 | - |
| 82373467 | Pro discount enrollment | Solved | Normal | Mr. Keon Schuster | — |  Kip Schroeder IV | Social | gift-cardsamples | 10h | ⊘Not fired | — | — | — | Feb 8, 2026 | - |
| 05415273 | Cancel order request | Pending | High | Mr. Keon Schuster | — | Katrina Johns | Chat | bopiswholesaleapp | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 72789142 | Shipping cost question | Solved | Normal | Mr. Keon Schuster | — |  Oscar O'Hara | appwholesalefragrance | 5h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 90107756 | Return after 30-day window | Solved | Normal | Mr. Keon Schuster | — | Lily Raynor | refundapp | 18h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 23955186 | App login problem | Closed | Normal | Mr. Keon Schuster | — |  Darryl Jacobi | appgift-cardshade-match | 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 31, 2025 | |
| 28829913 | Birthday gift not received | Open | Low | Mr. Keon Schuster | — |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 85240449 | Missing items in shipment | Closed | Normal | Mr. Keon Schuster | — |  Vilma Gusikowski | refund | 6h | ●Responded | 5/5 | — | — | Nov 28, 2025 | Dec 5, 2025 | |
| 87089761 | Question about product ingredients | Open | High | Mr. Keon Schuster | — | Yazmin Jast | influencerreturnsapp | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 73928089 | Wholesale order question | Closed | Normal | Mr. Keon Schuster | — | Julie Hodkiewicz | wholesalereturns | 6h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |
| 82091334 | Allergic reaction concern | Solved | Low | Mr. Keon Schuster | — | Kaela Friesen | bopis | 1h | ●Responded | 10/11 | — | — | Oct 31, 2025 | - | |
| 86320485 | Pro discount enrollment | Solved | Low | Mr. Keon Schuster | — | Mr. Cade Senger | influencershipping | 4h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 65920806 | Refund not received | Solved | Normal | Mr. Keon Schuster | — | Julie Hodkiewicz | Chat | wholesaleshippinginfluencer | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 61325590 | Store experience feedback | Solved | Urgent | Mr. Keon Schuster | — |  Amely Pacocha | shade-match | 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 38200554 | BOPIS pickup not ready | Solved | Low | Mr. Keon Schuster | — | Mr. Cade Senger | Chat | damagedwholesaleinfluencer | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 99852929 | Refund not received | Solved | Urgent | Mr. Keon Schuster | — | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 94356746 | Insider tier issue | Solved | Normal | Mr. Keon Schuster | — | Katrina Johns | Chat | — | 7d 17h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 38254671 | Wrong shade sent | Solved | Normal | Mr. Keon Schuster | — | Amely Pacocha | bopisrefundshade-match | 14h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 44922530 | Restock alert for backorder | Pending | Low | Mr. Keon Schuster | — |  Ignatius Cummerata | shade-match | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 24508776 | Missing items in shipment | Solved | Normal | Mr. Keon Schuster | — |  Dr. Mandy McLaughlin | — | 3h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 54605211 | Loyalty points not posting | Closed | Normal | Mr. Keon Schuster | — | Amely Pacocha | loyalty | 5h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 16, 2025 | |
| 58224599 | App login problem | Solved | Normal | Mr. Keon Schuster | — |  Faith Hilll | fragranceloyalty | 15h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 42239574 | Refund not received | Solved | Normal | Mr. Keon Schuster | — | Mr. Cade Senger | vipdamaged | 3h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - | |
| 43554179 | Wholesale order question | Solved | Normal | Mr. Keon Schuster | — | Eula McKenzie | — | 17h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 30114475 | Address change after shipping | Solved | Normal | Mr. Keon Schuster | — | Lily Raynor | shade-matchfragranceloyalty | 3d 22h | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |
| 50029747 | App crashes at checkout | Solved | Normal | Mr. Keon Schuster | — |  Mr. Lonie Hudson | Phone | damagedvipbopis | 22h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 28710972 | Influencer code not working | Pending | Normal | Mr. Keon Schuster | — | Garth Dooley | refundbopis | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 54316277 | App crashes at checkout | Closed | Normal | Mr. Keon Schuster | — |  Chaz Renner | Chat | refundbopis | 6h | ●Responded | 5/5 | — | — | Jun 30, 2025 | Jul 1, 2025 |
| 89321148 | Where is my order? | Pending | High | Mr. Keon Schuster | — | Yazmin Jast | Chat | wholesalegift-card | - | —Skipped | — | — | — | Jun 26, 2025 | - |
| 11040485 | Question about product ingredients | Closed | Normal | Mr. Keon Schuster | — | Mr. Cade Senger | returnswholesaleshade-match | 6h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 27, 2025 | |
| 25399080 | BOPIS order cancelled at store | Closed | Normal | Mr. Keon Schuster | — | Miss Amber Hintz Sr. | Chat | — | 2h | ●Responded | 10/11 | — | — | Jun 21, 2025 | Jun 28, 2025 |
| 54100390 | Missing samples in order | Solved | Normal | Mr. Keon Schuster | — | Garth Dooley | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 52287920 | Klarna / Afterpay split issue | Solved | Normal | Mr. Keon Schuster | — | Amely Pacocha | damagedbopisgift-card | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 62820201 | Wholesale order question | Solved | Low | Mr. Keon Schuster | — |  Mr. Eliza Gerhold IV | loyalty | 9d 20h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 84326276 | Wrong shade sent | Pending | Normal | Mr. Keon Schuster | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Jun 2, 2025 | - | |
| 00355786 | Cancel order request | Closed | Low | Mr. Keon Schuster | — | Chaz Renner | fragrancegift-card | 2h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 5, 2025 |