Kelly Reinger
guido_konopelski86@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 19955198 | Where is my order? | Closed | Normal | Kelly Reinger | — |  Mr. Cade Senger | loyaltywholesaleapp | 11h | ○Sent, no reply | — | — | — | May 16, 2026 | May 18, 2026 | |
| 92734647 | App crashes at checkout | Solved | Normal | Kelly Reinger | — |  Vilma Gusikowski | shade-matchdamagedbopis | 1h | ●Responded | 5/5 | — | — | May 11, 2026 | - | |
| 61869812 | Store experience feedback | Solved | Urgent | Kelly Reinger | — |  Jacklyn Dare | wholesale | 1h | ●Responded | 10/11 | — | — | May 3, 2026 | - | |
| 29029155 | BOPIS pickup not ready | Closed | Normal | Kelly Reinger | — |  Faith Hilll | Chat | samples | 2h | ○Sent, no reply | — | — | — | Apr 27, 2026 | May 2, 2026 |
| 70438129 | Where is my order? | Solved | Low | Kelly Reinger | — |  Dr. Mandy McLaughlin | — | 8h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 42486614 | Refund not received | Closed | High | Kelly Reinger | — |  Eula McKenzie | returnsgift-card | 6h | ○Sent, no reply | — | — | — | Apr 15, 2026 | Apr 17, 2026 | |
| 79989632 | Price match request | Solved | Normal | Kelly Reinger | — | Vilma Gusikowski | Chat | gift-cardbopisshade-match | 2d 23h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 01185487 | Missing items in shipment | Closed | Urgent | Kelly Reinger | — | Vilma Gusikowski | Chat | app | 1d 3h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 22, 2026 |
| 96857864 | Missing samples in order | Solved | High | Kelly Reinger | — |  Amely Pacocha | Social | shade-matchreturnsgift-card | 6h | ⊘Not fired | — | — | — | Mar 18, 2026 | - |
| 23296960 | Price match request | Open | Low | Kelly Reinger | — |  Darryl Jacobi | Phone | influencerappsamples | - | —Skipped | — | — | — | Mar 9, 2026 | - |
| 68593142 | App login problem | Solved | High | Kelly Reinger | — |  Yazmin Jast | — | 12h | ●Responded | 9/11 | — | — | Mar 6, 2026 | - | |
| 34578537 | Loyalty points not posting | Solved | Normal | Kelly Reinger | — | Darryl Jacobi | Chat | fragranceinfluencergift-card | 3h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 19741148 | Allergic reaction concern | Solved | Normal | Kelly Reinger | — |  Kip Schroeder IV | shade-match | 3h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - | |
| 88853759 | Store experience feedback | Pending | Normal | Kelly Reinger | — |  Miss Amber Hintz Sr. | fragrance | - | —Skipped | — | — | — | Jan 31, 2026 | - | |
| 69256896 | Price match request | Closed | Normal | Kelly Reinger | — |  Mr. Lonie Hudson | Chat | returns | 15h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 3, 2026 |
| 75860167 | Price match request | Closed | Normal | Kelly Reinger | — |  Mr. Eliza Gerhold IV | Chat | — | 1d 22h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 26, 2026 |
| 35675941 | Missing items in shipment | Solved | Normal | Kelly Reinger | — |  Garth Dooley | Chat | refundwholesaledamaged | 4d 7h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 09499914 | Wrong shade sent | Solved | Urgent | Kelly Reinger | — | Mr. Cade Senger | vip | 8h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - | |
| 15609966 | Missing items in shipment | Open | Normal | Kelly Reinger | — | Garth Dooley | influencervipbopis | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 55375066 | Cancel order request | Closed | Normal | Kelly Reinger | — | Darryl Jacobi | — | 17h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 2, 2025 | |
| 30151821 | Return after 30-day window | Solved | Low | Kelly Reinger | — |  Steve O'Conner | Chat | shippingloyalty | 1d | ●Responded | 5/5 | — | — | Nov 19, 2025 | - |
| 49369816 | Shipping cost question | Closed | Normal | Kelly Reinger | — |  Katrina Johns | Phone | wholesale | 1d | ●Responded | 4/5 | — | — | Nov 17, 2025 | Nov 24, 2025 |
| 73860595 | App crashes at checkout | Solved | High | Kelly Reinger | — |  Leonard Waters-Howell | Chat | — | 11h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - |
| 34188587 | Allergic reaction concern | Solved | Normal | Kelly Reinger | — |  Tommy Kuvalis | Chat | gift-cardshippingrefund | 5h | ⊘Not fired | — | — | — | Nov 6, 2025 | - |
| 34690743 | Discount code not working | Closed | Low | Kelly Reinger | — | Dr. Mandy McLaughlin | Social | shippingbopis | 1d 12h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 25, 2025 |
| 29970828 | Return after 30-day window | Closed | Low | Kelly Reinger | — |  Kaela Friesen | bopisloyaltywholesale | 5h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 4, 2025 | |
| 55852727 | Wholesale order question | Pending | Normal | Kelly Reinger | — |  Mr. Skyla Trantow | Phone | — | - | —Skipped | — | — | — | Sep 1, 2025 | - |
| 21844999 | Loyalty points not posting | Closed | Normal | Kelly Reinger | — | Dr. Mandy McLaughlin | vip | 4h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 24, 2025 | |
| 92327440 | Refund not received | Solved | Low | Kelly Reinger | — | Kip Schroeder IV | fragrancesamples | 2d 8h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 98854147 | Question about product ingredients | Solved | Low | Kelly Reinger | — | Amely Pacocha | Chat | shade-matchshipping | 2d 8h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 79669116 | App login problem | Closed | Normal | Kelly Reinger | — | Eula McKenzie | Chat | gift-cardfragrance | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 3, 2025 |
| 25849593 | Cancel subscription / Auto-replenish | Closed | High | Kelly Reinger | — |  Chaz Renner | samples | 6h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 26, 2025 | |
| 54252130 | Wholesale order question | Closed | High | Kelly Reinger | — |  Ignatius Cummerata | Chat | bopis | 11h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 29, 2025 |
| 00699635 | Loyalty points not posting | Closed | Normal | Kelly Reinger | — | Darryl Jacobi | Social | bopisloyalty | 22h | ⊘Not fired | — | — | — | Jun 26, 2025 | Jun 29, 2025 |
| 39103670 | Klarna / Afterpay split issue | Solved | Normal | Kelly Reinger | — |  Lily Raynor | Phone | samples | 1d | ○Sent, no reply | — | — | — | Jun 25, 2025 | - |
| 51379272 | Influencer code not working | Solved | Normal | Kelly Reinger | — | Darryl Jacobi | Chat | shade-matchbopisinfluencer | 17h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |
| 77075662 | Where is my order? | Solved | Normal | Kelly Reinger | — | Mr. Skyla Trantow | Chat | — | 1h | ○Sent, no reply | — | — | — | May 30, 2025 | - |