Gilberto Kautzer
angela70@hotmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36284473 | Price match request | Solved | Low | Gilberto Kautzer | — |  Jacklyn Dare | Chat | returnsinfluencer | 2h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 34424788 | Where is my order? | Pending | Low | Gilberto Kautzer | — |  Ignatius Cummerata | gift-card | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 07877137 | Store experience feedback | Solved | Normal | Gilberto Kautzer | — |  Oscar O'Hara | damaged | 1h | ●Responded | 9/11 | — | — | Apr 11, 2026 | - | |
| 13863078 | Allergic reaction concern | Open | Normal | Gilberto Kautzer | — |  Garth Dooley | fragranceinfluencer | - | —Skipped | — | — | — | Mar 31, 2026 | - | |
| 59492825 | BOPIS order cancelled at store | Solved | Normal | Gilberto Kautzer | — |  Miss Amber Hintz Sr. | — | 2d 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 12707140 | Influencer code not working | Closed | Normal | Gilberto Kautzer | — |  Vilma Gusikowski | shipping | 1d 21h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 27, 2026 | |
| 76120069 | Cancel order request | Solved | High | Gilberto Kautzer | — | Jacklyn Dare | refundfragrance | 6h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - | |
| 21269440 | Missing items in shipment | Solved | Normal | Gilberto Kautzer | — | Oscar O'Hara | shade-matchreturns | 2d 18h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 73339046 | Cancel subscription / Auto-replenish | Solved | Normal | Gilberto Kautzer | — |  Yazmin Jast | Phone | — | 17h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - |
| 98437501 | App login problem | Solved | Normal | Gilberto Kautzer | — |  Faith Hilll | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 10557412 | Address change after shipping | Solved | Normal | Gilberto Kautzer | — | Oscar O'Hara | Chat | — | 2h | ●Responded | 7/11 | — | — | Jan 21, 2026 | - |
| 22690350 | Wholesale order question | Pending | Normal | Gilberto Kautzer | — |  Steve O'Conner | Phone | gift-cardbopisshade-match | - | —Skipped | — | — | — | Jan 5, 2026 | - |
| 07206372 | Wholesale order question | Solved | Normal | Gilberto Kautzer | — | Yazmin Jast | bopisfragrancegift-card | 1d 5h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 81065445 | Foundation match help | Solved | Normal | Gilberto Kautzer | — | Vilma Gusikowski | Chat | refundappshade-match | 3d | ○Sent, no reply | — | — | — | Dec 29, 2025 | - |
| 65345368 | BOPIS pickup not ready | Solved | Normal | Gilberto Kautzer | — |  Mr. Cade Senger | viployaltydamaged | 6h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 01011610 | Return after 30-day window | Solved | Normal | Gilberto Kautzer | — |  Kaela Friesen | Chat | bopisfragrance | 20h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 11712285 | Allergic reaction concern | Solved | Low | Gilberto Kautzer | — | Oscar O'Hara | Chat | samplesloyalty | 1d 16h | ●Responded | 3/5 | — | — | Dec 19, 2025 | - |
| 84786074 | Wholesale order question | Solved | Normal | Gilberto Kautzer | — |  Mr. Skyla Trantow | — | 1d 17h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 16681377 | Return after 30-day window | Solved | High | Gilberto Kautzer | — | Vilma Gusikowski | app | 2h | ●Responded | 5/5 | — | — | Nov 27, 2025 | - | |
| 16525292 | Address change after shipping | Closed | Low | Gilberto Kautzer | — |  Mr. Lonie Hudson | Social | — | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 15, 2025 |
| 88436434 | Influencer code not working | Pending | Normal | Gilberto Kautzer | — | Faith Hilll | fragrancesamplesgift-card | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 46890069 | Return after 30-day window | Closed | Low | Gilberto Kautzer | — | Yazmin Jast | influencergift-cardrefund | 1h | ●Responded | 5/5 | — | — | Nov 3, 2025 | Nov 9, 2025 | |
| 77740873 | Return after 30-day window | Pending | High | Gilberto Kautzer | — |  Eula McKenzie | Chat | wholesalerefundshipping | - | —Skipped | — | — | — | Oct 30, 2025 | - |
| 93570372 | Question about product ingredients | Solved | Normal | Gilberto Kautzer | — | Ignatius Cummerata | Social | influencervipdamaged | 1d 8h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 37272803 | BOPIS pickup not ready | Solved | Normal | Gilberto Kautzer | — |  Tommy Kuvalis | shade-matchloyaltyinfluencer | 11h | ●Responded | 10/11 | — | — | Sep 29, 2025 | - | |
| 71468656 | Loyalty points not posting | Solved | Normal | Gilberto Kautzer | — | Eula McKenzie | Chat | shade-matchreturns | 5h | ●Responded | 7/11 | — | — | Sep 12, 2025 | - |
| 38400134 | BOPIS order cancelled at store | Solved | Normal | Gilberto Kautzer | — |  Leonard Waters-Howell | Phone | — | 23h | ⊘Not fired | — | — | — | Aug 9, 2025 | - |
| 69403282 | Wrong shade sent | Closed | Normal | Gilberto Kautzer | — | Vilma Gusikowski | bopis | 6h | ●Responded | 7/11 | — | — | Aug 1, 2025 | Aug 6, 2025 | |
| 02098669 | BOPIS order cancelled at store | Solved | High | Gilberto Kautzer | — | Ignatius Cummerata | — | 10h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 45564429 | Lost package follow-up | Solved | Normal | Gilberto Kautzer | — | Eula McKenzie | — | 15h | ⊘Not fired | — | — | — | Jul 9, 2025 | - | |
| 94819179 | App crashes at checkout | Pending | Normal | Gilberto Kautzer | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Jul 8, 2025 | - | |
| 10480733 | Pro discount enrollment | Closed | Low | Gilberto Kautzer | — | Jacklyn Dare | Phone | — | 5h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 28, 2025 |
| 83246866 | Wrong shade sent | Open | Normal | Gilberto Kautzer | — |  Kip Schroeder IV | loyalty | - | —Skipped | — | — | — | Jun 23, 2025 | - | |
| 42545947 | Price match request | Solved | Normal | Gilberto Kautzer | — | Mr. Cade Senger | Social | vipapp | 6h | ⊘Not fired | — | — | — | Jun 23, 2025 | - |
| 48642664 | Pro discount enrollment | Solved | Low | Gilberto Kautzer | — | Mr. Lonie Hudson | Chat | — | 14h | ●Responded | 10/11 | — | — | Jun 22, 2025 | - |
| 47025483 | Store experience feedback | Solved | Low | Gilberto Kautzer | — | Kaela Friesen | — | 6h | ●Responded | 10/11 | — | — | Jun 20, 2025 | - | |
| 70505419 | Discount code not working | Solved | Low | Gilberto Kautzer | — | Oscar O'Hara | Chat | returns | 3d 13h | ●Responded | 3/5 | — | — | Jun 18, 2025 | - |
| 66718741 | Where is my order? | Closed | High | Gilberto Kautzer | — | Jacklyn Dare | loyaltyvip | 21h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 21, 2025 | |
| 64649793 | Where is my order? | Solved | High | Gilberto Kautzer | — |  Mr. Eliza Gerhold IV | — | 1d 13h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - | |
| 69396628 | Loyalty points not posting | Solved | High | Gilberto Kautzer | — |  Chaz Renner | Chat | — | 17h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |