Mr. Sheridan Trantow
trey_frami@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23906169 | Price match request | Solved | Normal | Mr. Sheridan Trantow | — |  Amely Pacocha | Chat | — | 15h | ●Responded | 4/5 | — | — | May 22, 2026 | - |
| 55980851 | Gift card balance question | Solved | Normal | Mr. Sheridan Trantow | — |  Steve O'Conner | wholesalegift-cardshade-match | 18h | ●Responded | 10/11 | — | — | May 20, 2026 | - | |
| 93194384 | BOPIS order cancelled at store | Pending | Low | Mr. Sheridan Trantow | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 07021487 | Restock alert for backorder | Closed | Normal | Mr. Sheridan Trantow | — |  Dr. Mandy McLaughlin | Chat | shade-match | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | May 17, 2026 |
| 28710350 | Birthday gift not received | Solved | High | Mr. Sheridan Trantow | — |  Julie Hodkiewicz | vipdamagedshade-match | 3h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 65953095 | Discount code not working | Solved | Normal | Mr. Sheridan Trantow | — |  Katrina Johns | Social | — | 14h | ⊘Not fired | — | — | — | Apr 21, 2026 | - |
| 79195534 | Address change after shipping | Pending | Normal | Mr. Sheridan Trantow | — |  Darryl Jacobi | returnsapp | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 80271057 | Question about product ingredients | Closed | Normal | Mr. Sheridan Trantow | — | Julie Hodkiewicz | Chat | gift-cardsamples | 1h | ●Responded | 5/5 | — | — | Apr 13, 2026 | Apr 15, 2026 |
| 15800081 | Lost package follow-up | Closed | Normal | Mr. Sheridan Trantow | — |  Chaz Renner | — | 6h | ●Responded | 4/5 | — | — | Apr 10, 2026 | Apr 16, 2026 | |
| 84364011 | Shipping cost question | Solved | High | Mr. Sheridan Trantow | — | Katrina Johns | Chat | refundshade-match | 8h | ●Responded | 2/5 | — | — | Mar 27, 2026 | - |
| 96928264 | Klarna / Afterpay split issue | Solved | Low | Mr. Sheridan Trantow | — | Julie Hodkiewicz | Phone | returnsfragranceinfluencer | 10h | ●Responded | 10/11 | — | — | Mar 26, 2026 | - |
| 39401062 | BOPIS pickup not ready | Solved | High | Mr. Sheridan Trantow | — | Julie Hodkiewicz | — | 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 56223604 | Foundation match help | Solved | Normal | Mr. Sheridan Trantow | — |  Vilma Gusikowski | Chat | samplesreturnsbopis | 5h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - |
| 59785070 | Gift card balance question | Solved | High | Mr. Sheridan Trantow | — |  Lily Raynor | refundvip | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 95713816 | Refund not received | Solved | Normal | Mr. Sheridan Trantow | — |  Oscar O'Hara | influencerfragrance | 8d 19h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 80127062 | Birthday gift not received | Solved | High | Mr. Sheridan Trantow | — | Katrina Johns | influencershade-match | 2h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - | |
| 54899417 | Klarna / Afterpay split issue | Solved | Normal | Mr. Sheridan Trantow | — |  Mr. Lonie Hudson | samples | 6h | ⊘Not fired | — | — | — | Dec 8, 2025 | - | |
| 50014494 | Wholesale order question | Open | Low | Mr. Sheridan Trantow | — |  Ignatius Cummerata | Chat | bopis | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 13117241 | Lost package follow-up | Solved | Normal | Mr. Sheridan Trantow | — |  Kaela Friesen | refundfragranceapp | 4h | ●Responded | 4/5 | — | — | Nov 22, 2025 | - | |
| 45335678 | Klarna / Afterpay split issue | Closed | Normal | Mr. Sheridan Trantow | — | Dr. Mandy McLaughlin | — | 2d 13h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 8, 2025 | |
| 92462295 | Discount code not working | Closed | High | Mr. Sheridan Trantow | — |  Mr. Cade Senger | — | 5h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Nov 5, 2025 | |
| 18342008 | Klarna / Afterpay split issue | Closed | Low | Mr. Sheridan Trantow | — |  Miss Amber Hintz Sr. | Social | gift-carddamaged | 5h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 28, 2025 |
| 20867914 | Cancel order request | Solved | Normal | Mr. Sheridan Trantow | — |  Jacklyn Dare | Chat | refundsamples | 3h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 55653927 | Item authenticity concern | Open | Normal | Mr. Sheridan Trantow | — |  Mr. Eliza Gerhold IV | Chat | samples | - | —Skipped | — | — | — | Oct 12, 2025 | - |
| 50543072 | Insider tier issue | Pending | Normal | Mr. Sheridan Trantow | — |  Yazmin Jast | Social | — | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 12691139 | Shipping cost question | Solved | High | Mr. Sheridan Trantow | — |  Kip Schroeder IV | bopisfragrancewholesale | 19h | ●Responded | 5/5 | — | — | Sep 24, 2025 | - | |
| 57893407 | Lost package follow-up | Solved | Normal | Mr. Sheridan Trantow | — | Katrina Johns | Phone | shippingreturnsdamaged | 1h | ●Responded | 10/11 | — | — | Sep 17, 2025 | - |
| 47416184 | Wrong shade sent | Closed | Low | Mr. Sheridan Trantow | — | Yazmin Jast | Chat | wholesalefragrance | 4h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 13, 2025 |
| 01163244 | Shipping cost question | Closed | Low | Mr. Sheridan Trantow | — |  Tommy Kuvalis | influencerdamagedsamples | 1h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 27, 2025 | |
| 09932357 | Item authenticity concern | Pending | Normal | Mr. Sheridan Trantow | — |  Faith Hilll | Chat | fragrancereturnsloyalty | - | —Skipped | — | — | — | Aug 15, 2025 | - |
| 46032272 | Wrong shade sent | Solved | High | Mr. Sheridan Trantow | — | Mr. Skyla Trantow | — | 6h | ●Responded | 4/11 | — | — | Aug 14, 2025 | - | |
| 52906365 | BOPIS order cancelled at store | Solved | Normal | Mr. Sheridan Trantow | — |  Eula McKenzie | influencerfragrance | 6h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | |
| 33102510 | Shipping cost question | Closed | Normal | Mr. Sheridan Trantow | — |  Garth Dooley | Chat | gift-cardwholesalereturns | 1h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 7, 2025 |
| 08762555 | Missing items in shipment | Solved | High | Mr. Sheridan Trantow | — | Yazmin Jast | — | 5h | ⊘Not fired | — | — | — | Jul 3, 2025 | - | |
| 40904612 | Price match request | Solved | High | Mr. Sheridan Trantow | — | Chaz Renner | Chat | returnsfragrance | 18h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |
| 97415798 | Question about product ingredients | Pending | Normal | Mr. Sheridan Trantow | — | Julie Hodkiewicz | vipwholesale | - | —Skipped | — | — | — | Jun 11, 2025 | - | |
| 95901874 | Allergic reaction concern | Closed | Normal | Mr. Sheridan Trantow | — | Mr. Eliza Gerhold IV | — | 3h | ●Responded | 4/5 | — | — | Jun 6, 2025 | Jun 7, 2025 |