Janice Hessel
adolph28@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 29167648 | Question about product ingredients | Closed | Normal | Janice Hessel | — |  Jacklyn Dare | shade-matchrefunddamaged | 13h | ●Responded | 5/5 | — | — | May 22, 2026 | May 28, 2026 | |
| 27513356 | Question about product ingredients | Closed | High | Janice Hessel | — |  Mr. Eliza Gerhold IV | Chat | refundinfluencer | 7h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 |
| 82194166 | Shipping cost question | Pending | Normal | Janice Hessel | — |  Mr. Cade Senger | gift-card | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 79053789 | Lost package follow-up | Solved | High | Janice Hessel | — |  Miss Amber Hintz Sr. | Chat | — | 4h | ●Responded | 2/5 | — | — | May 8, 2026 | - |
| 69323031 | Price match request | Solved | Low | Janice Hessel | — |  Tommy Kuvalis | vip | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 11896878 | Price match request | Solved | Low | Janice Hessel | — |  Chaz Renner | Chat | returnsfragrance | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 78270556 | Influencer code not working | Solved | High | Janice Hessel | — |  Faith Hilll | — | 1d | ●Responded | 7/11 | — | — | Mar 19, 2026 | - | |
| 93786896 | Where is my order? | Pending | Normal | Janice Hessel | — |  Darryl Jacobi | Chat | appreturnsdamaged | - | —Skipped | — | — | — | Feb 24, 2026 | - |
| 06746718 | Missing samples in order | Solved | Urgent | Janice Hessel | — |  Katrina Johns | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 87943276 | BOPIS order cancelled at store | Solved | Normal | Janice Hessel | — |  Amely Pacocha | appshade-matchgift-card | 13h | ⊘Not fired | — | — | — | Jan 28, 2026 | - | |
| 86561114 | Store experience feedback | Closed | Normal | Janice Hessel | — |  Eula McKenzie | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 30, 2026 |
| 05518034 | Allergic reaction concern | Solved | Normal | Janice Hessel | — |  Mr. Skyla Trantow | Chat | returnsshade-match | 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 08586814 | Cancel subscription / Auto-replenish | Solved | High | Janice Hessel | — | Katrina Johns | — | 6h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 04579291 | BOPIS order cancelled at store | Pending | Normal | Janice Hessel | — |  Kip Schroeder IV | Social | shipping | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 94082441 | Cancel order request | Solved | Low | Janice Hessel | — | Amely Pacocha | damagedgift-cardreturns | 3d 23h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 78533483 | BOPIS order cancelled at store | Solved | Normal | Janice Hessel | — |  Lily Raynor | shade-matchgift-card | 8h | ●Responded | 4/11 | — | — | Dec 12, 2025 | - | |
| 02935854 | Klarna / Afterpay split issue | Solved | Normal | Janice Hessel | — |  Mr. Lonie Hudson | damaged | 6h | ●Responded | 5/5 | — | — | Dec 6, 2025 | - | |
| 04141556 | Cancel subscription / Auto-replenish | Pending | Normal | Janice Hessel | — |  Kaela Friesen | Chat | gift-card | - | —Skipped | — | — | — | Dec 5, 2025 | - |
| 91334842 | Foundation match help | Solved | Normal | Janice Hessel | — | Kaela Friesen | shipping | 4h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 61096168 | Birthday gift not received | Solved | Normal | Janice Hessel | — | Kip Schroeder IV | samples | 22h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 50103299 | Return after 30-day window | Solved | Low | Janice Hessel | — | Amely Pacocha | gift-cardwholesale | 11h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 22531516 | Shipping cost question | Solved | Normal | Janice Hessel | — | Eula McKenzie | Chat | wholesaledamagedsamples | 1d | ●Responded | 5/5 | — | — | Nov 22, 2025 | - |
| 06783572 | Lost package follow-up | Solved | Normal | Janice Hessel | — |  Vilma Gusikowski | Chat | wholesale | 5h | ●Responded | 4/5 | — | — | Nov 14, 2025 | - |
| 39295473 | Cancel order request | Pending | Low | Janice Hessel | — |  Julie Hodkiewicz | shippingfragrancerefund | - | —Skipped | — | — | — | Nov 2, 2025 | - | |
| 97514613 | Birthday gift not received | Solved | Normal | Janice Hessel | — |  Dr. Mandy McLaughlin | — | 2d 15h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 92495002 | Lost package follow-up | Closed | Normal | Janice Hessel | — |  Garth Dooley | — | 20h | ○Sent, no reply | — | — | — | Oct 18, 2025 | Oct 20, 2025 | |
| 96193204 | BOPIS order cancelled at store | Solved | Low | Janice Hessel | — |  Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 45299034 | Discount code not working | Closed | Urgent | Janice Hessel | — |  Ignatius Cummerata | gift-card | 1h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 19, 2025 | |
| 24668607 | Wrong shade sent | Closed | Normal | Janice Hessel | — | Ignatius Cummerata | Chat | influencer | 19h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 19, 2025 |
| 81361182 | Cancel order request | Solved | Normal | Janice Hessel | — |  Leonard Waters-Howell | Chat | gift-cardfragrance | 4h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - |
| 13340511 | App login problem | Solved | Low | Janice Hessel | — | Chaz Renner | Chat | vip | 23h | ●Responded | 10/11 | — | — | Aug 1, 2025 | - |
| 50975606 | Question about product ingredients | Solved | High | Janice Hessel | — | Jacklyn Dare | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 51428033 | Missing items in shipment | Solved | Urgent | Janice Hessel | — | Amely Pacocha | wholesale | 6h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |
| 82022222 | Loyalty points not posting | Solved | Normal | Janice Hessel | — | Katrina Johns | — | 4h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - | |
| 81323725 | Klarna / Afterpay split issue | Closed | Normal | Janice Hessel | — | Vilma Gusikowski | — | 5h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 7, 2025 | |
| 80883068 | App login problem | Solved | Normal | Janice Hessel | — | Mr. Eliza Gerhold IV | Chat | loyaltyrefund | 5h | ●Responded | 3/5 | — | — | Jun 26, 2025 | - |
| 52961092 | Where is my order? | Solved | Normal | Janice Hessel | — | Miss Amber Hintz Sr. | influencer | 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 13665317 | Foundation match help | Solved | Normal | Janice Hessel | — | Vilma Gusikowski | — | 9d 23h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 17515601 | Question about product ingredients | Solved | Normal | Janice Hessel | — | Eula McKenzie | — | 3h | ○Sent, no reply | — | — | — | May 30, 2025 | - |