Matilde Kreiger
vidal_becker@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17367366 | Allergic reaction concern | Open | High | Matilde Kreiger | — |  Mr. Lonie Hudson | damagedloyalty | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 17437520 | Refund not received | Solved | Low | Matilde Kreiger | — |  Jacklyn Dare | Chat | gift-card | 4h | ●Responded | 4/5 | — | — | May 13, 2026 | - |
| 85567721 | Lost package follow-up | Solved | Normal | Matilde Kreiger | — |  Amely Pacocha | — | 2h | ●Responded | 5/5 | — | — | May 12, 2026 | - | |
| 92772263 | BOPIS pickup not ready | Open | Normal | Matilde Kreiger | — |  Faith Hilll | gift-cardbopis | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 06534915 | Loyalty points not posting | Solved | Normal | Matilde Kreiger | — |  Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 30575613 | Shipping cost question | Closed | Low | Matilde Kreiger | — |  Kaela Friesen | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 30, 2026 |
| 81623686 | Discount code not working | Solved | Normal | Matilde Kreiger | — |  Chaz Renner | vip | 1d 8h | ⊘Not fired | — | — | — | Mar 12, 2026 | - | |
| 45461560 | Where is my order? | Solved | Normal | Matilde Kreiger | — | Jacklyn Dare | — | 2d 13h | ●Responded | 4/5 | — | — | Mar 5, 2026 | - | |
| 94414598 | Where is my order? | Solved | Normal | Matilde Kreiger | — | Mr. Lonie Hudson | Phone | vipwholesale | 1d 20h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 69053963 | BOPIS pickup not ready | Solved | Normal | Matilde Kreiger | — |  Miss Amber Hintz Sr. | Chat | fragrancebopisreturns | 2h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 18715353 | Allergic reaction concern | Closed | Normal | Matilde Kreiger | — |  Ignatius Cummerata | shade-match | 1h | ●Responded | 4/5 | — | — | Jan 6, 2026 | Jan 11, 2026 | |
| 15993075 | Item authenticity concern | Solved | Low | Matilde Kreiger | — |  Tommy Kuvalis | Chat | returnsbopissamples | 1h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 00705064 | Missing items in shipment | Pending | Normal | Matilde Kreiger | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Dec 20, 2025 | - | |
| 92762430 | Item authenticity concern | Solved | High | Matilde Kreiger | — |  Darryl Jacobi | refundshade-match | 2h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - | |
| 29592098 | BOPIS order cancelled at store | Solved | Normal | Matilde Kreiger | — | Amely Pacocha | Chat | — | 19h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - |
| 86110249 | Pro discount enrollment | Solved | Normal | Matilde Kreiger | — |  Eula McKenzie | shippinggift-cardloyalty | 5h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - | |
| 33760860 | Question about product ingredients | Solved | Normal | Matilde Kreiger | — |  Vilma Gusikowski | fragranceshippingreturns | 14h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 02420368 | Refund not received | Solved | High | Matilde Kreiger | — | Amely Pacocha | Phone | wholesaleloyalty | 11h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 27466972 | Return after 30-day window | Closed | Normal | Matilde Kreiger | — | Ignatius Cummerata | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 16, 2025 |
| 61027307 | Influencer code not working | Solved | Normal | Matilde Kreiger | — |  Julie Hodkiewicz | returnssamplesvip | 5h | ●Responded | 5/5 | — | — | Nov 8, 2025 | - | |
| 38768103 | Address change after shipping | Solved | Normal | Matilde Kreiger | — | Mr. Eliza Gerhold IV | Chat | damagedshippinggift-card | 1h | ●Responded | 2/5 | — | — | Oct 10, 2025 | - |
| 10255651 | Cancel order request | Closed | Urgent | Matilde Kreiger | — |  Yazmin Jast | Chat | refund | 12h | ⊘Not fired | — | — | — | Sep 23, 2025 | Sep 27, 2025 |
| 39170821 | Missing samples in order | Pending | Normal | Matilde Kreiger | — | Amely Pacocha | samples | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 85108110 | Discount code not working | Pending | Normal | Matilde Kreiger | — |  Kip Schroeder IV | app | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 73352162 | Allergic reaction concern | Solved | Low | Matilde Kreiger | — | Kip Schroeder IV | appvip | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 37596487 | Question about product ingredients | Solved | Normal | Matilde Kreiger | — | Julie Hodkiewicz | Phone | appgift-card | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 93656115 | Missing items in shipment | Solved | High | Matilde Kreiger | — | Kaela Friesen | Chat | damaged | 1d 16h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 09769216 | Missing samples in order | Closed | Low | Matilde Kreiger | — |  Oscar O'Hara | vipappshipping | 5h | ●Responded | 10/11 | — | — | Jul 30, 2025 | Aug 5, 2025 | |
| 89528329 | Order arrived damaged | Solved | Urgent | Matilde Kreiger | — |  Garth Dooley | Chat | vipshade-matchinfluencer | 1h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 81805215 | Restock alert for backorder | Open | Normal | Matilde Kreiger | — | Ignatius Cummerata | Chat | fragranceshade-matchsamples | - | —Skipped | — | — | — | Jul 24, 2025 | - |
| 98327722 | Insider tier issue | Open | Normal | Matilde Kreiger | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 76197450 | Klarna / Afterpay split issue | Closed | Normal | Matilde Kreiger | — | Oscar O'Hara | viprefund | 1h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |
| 40946278 | Insider tier issue | Solved | Low | Matilde Kreiger | — | Tommy Kuvalis | appreturns | 1d 13h | ●Responded | 7/11 | — | — | Jul 1, 2025 | - | |
| 06162870 | App crashes at checkout | Pending | Normal | Matilde Kreiger | — | Faith Hilll | — | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 64682781 | BOPIS order cancelled at store | Solved | Normal | Matilde Kreiger | — | Chaz Renner | gift-cardvipinfluencer | 1h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 92341600 | Allergic reaction concern | Solved | Normal | Matilde Kreiger | — |  Mr. Skyla Trantow | shade-match | 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 68893821 | Loyalty points not posting | Solved | Normal | Matilde Kreiger | — | Kaela Friesen | gift-cardrefund | 4h | ●Responded | 5/5 | — | — | Jun 25, 2025 | - | |
| 96746031 | Return after 30-day window | Solved | Low | Matilde Kreiger | — | Oscar O'Hara | shippinginfluencerfragrance | 19h | ⊘Not fired | — | — | — | Jun 11, 2025 | - | |
| 56511929 | Missing items in shipment | Pending | Normal | Matilde Kreiger | — | Jacklyn Dare | Chat | wholesale | - | —Skipped | — | — | — | May 23, 2025 | - |