Wilmer Luettgen
dianna11@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51536409 | Birthday gift not received | Solved | High | Wilmer Luettgen | — |  Eula McKenzie | influencersamplesreturns | 2h | ⊘Not fired | — | — | — | May 13, 2026 | - | |
| 86663675 | Allergic reaction concern | Solved | Normal | Wilmer Luettgen | — |  Amely Pacocha | shade-matchloyaltygift-card | 4d 19h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 56382658 | Cancel order request | Solved | Normal | Wilmer Luettgen | — |  Katrina Johns | damaged | 21h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 09974096 | App crashes at checkout | Closed | Normal | Wilmer Luettgen | — |  Yazmin Jast | fragrancewholesale | 19h | ⊘Not fired | — | — | — | May 1, 2026 | May 9, 2026 | |
| 16692752 | Where is my order? | Closed | Low | Wilmer Luettgen | — |  Kip Schroeder IV | shippinggift-card | 1h | ●Responded | 5/5 | — | — | Apr 24, 2026 | Apr 25, 2026 | |
| 83611805 | Shipping cost question | Pending | Normal | Wilmer Luettgen | — |  Miss Amber Hintz Sr. | Chat | loyalty | - | —Skipped | — | — | — | Apr 19, 2026 | - |
| 69510860 | Missing items in shipment | Pending | Normal | Wilmer Luettgen | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Apr 15, 2026 | - |
| 28543059 | Foundation match help | Solved | Normal | Wilmer Luettgen | — |  Lily Raynor | — | 6h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - | |
| 72932222 | Missing samples in order | Solved | Urgent | Wilmer Luettgen | — |  Vilma Gusikowski | — | 1d 18h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 61608253 | BOPIS pickup not ready | Closed | High | Wilmer Luettgen | — | Vilma Gusikowski | shippingrefundinfluencer | 1d 19h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 13, 2026 | |
| 21997208 | Allergic reaction concern | Solved | Low | Wilmer Luettgen | — |  Mr. Cade Senger | Chat | refundappwholesale | 4h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 12921867 | Missing samples in order | Solved | Urgent | Wilmer Luettgen | — |  Ignatius Cummerata | — | 4h | ⊘Not fired | — | — | — | Feb 16, 2026 | - | |
| 33845088 | Pro discount enrollment | Pending | Low | Wilmer Luettgen | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 17911416 | App login problem | Closed | Normal | Wilmer Luettgen | — | Ignatius Cummerata | Chat | shippingdamaged | 15h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 10, 2026 |
| 92185595 | Item authenticity concern | Solved | Low | Wilmer Luettgen | — |  Chaz Renner | shade-matchwholesale | 4h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - | |
| 11919304 | Allergic reaction concern | Solved | High | Wilmer Luettgen | — | Jacklyn Dare | appshade-match | 1h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 57383684 | Gift card balance question | Solved | Normal | Wilmer Luettgen | — | Jacklyn Dare | damagedshippingfragrance | 7h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 87671444 | App crashes at checkout | Solved | Normal | Wilmer Luettgen | — | Mr. Cade Senger | Social | bopisshade-matchgift-card | 3h | ⊘Not fired | — | — | — | Dec 8, 2025 | - |
| 80070281 | Wholesale order question | Closed | Normal | Wilmer Luettgen | — |  Tommy Kuvalis | — | 5h | ○Sent, no reply | — | — | — | Nov 30, 2025 | Dec 7, 2025 | |
| 27275982 | Discount code not working | Solved | High | Wilmer Luettgen | — | Kip Schroeder IV | Chat | fragrancegift-cardloyalty | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 46797692 | Influencer code not working | Closed | Normal | Wilmer Luettgen | — |  Mr. Lonie Hudson | wholesale | 6h | ●Responded | 1/5 | — | — | Nov 4, 2025 | Nov 7, 2025 | |
| 72434956 | Loyalty points not posting | Pending | High | Wilmer Luettgen | — |  Darryl Jacobi | returns | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 55522979 | BOPIS order cancelled at store | Open | Low | Wilmer Luettgen | — |  Julie Hodkiewicz | vipbopis | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 30158672 | Loyalty points not posting | Closed | Normal | Wilmer Luettgen | — | Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 20, 2025 | |
| 61492910 | BOPIS pickup not ready | Solved | Normal | Wilmer Luettgen | — | Mr. Cade Senger | — | 17h | ●Responded | 4/5 | — | — | Sep 9, 2025 | - | |
| 90045393 | Shipping cost question | Solved | High | Wilmer Luettgen | — | Mr. Lonie Hudson | Phone | appshade-match | 10h | ⊘Not fired | — | — | — | Sep 2, 2025 | - |
| 87323199 | Birthday gift not received | Closed | Normal | Wilmer Luettgen | — | Eula McKenzie | Chat | damaged | 3h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 7, 2025 |
| 54839661 | Insider tier issue | Solved | Normal | Wilmer Luettgen | — | Vilma Gusikowski | Phone | fragrancedamaged | 19h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 35283117 | Question about product ingredients | Closed | High | Wilmer Luettgen | — | Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 12, 2025 |
| 52832450 | Discount code not working | Closed | Normal | Wilmer Luettgen | — | Chaz Renner | gift-cardfragrancebopis | 2d 23h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 13, 2025 | |
| 60397728 | Gift card balance question | Solved | Normal | Wilmer Luettgen | — | Mr. Cade Senger | fragrancevip | 2d 13h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 03924225 | Address change after shipping | Closed | Normal | Wilmer Luettgen | — | Darryl Jacobi | vipinfluencerrefund | 5h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 8, 2025 | |
| 43307359 | Wrong shade sent | Solved | High | Wilmer Luettgen | — |  Garth Dooley | Chat | wholesalesamplesfragrance | 2d 22h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 52853459 | Store experience feedback | Solved | Normal | Wilmer Luettgen | — | Katrina Johns | Chat | gift-cardinfluencer | 2h | ●Responded | 5/5 | — | — | Jul 16, 2025 | - |
| 51495333 | Where is my order? | Solved | Low | Wilmer Luettgen | — |  Oscar O'Hara | — | 5h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 90737933 | Discount code not working | Pending | Normal | Wilmer Luettgen | — |  Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Jun 22, 2025 | - |
| 86377893 | Cancel subscription / Auto-replenish | Solved | Normal | Wilmer Luettgen | — |  Leonard Waters-Howell | Chat | returnsdamagedshade-match | 9h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 31813787 | Lost package follow-up | Closed | Normal | Wilmer Luettgen | — | Steve O'Conner | damagedshipping | 12h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 22, 2025 |