Rufus Steuber
clay_cronin16@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41067249 | Missing items in shipment | Solved | Low | Rufus Steuber | — |  Tommy Kuvalis | gift-cardshippingshade-match | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 62274742 | Discount code not working | Closed | Urgent | Rufus Steuber | — | Tommy Kuvalis | Social | shippingwholesale | 1h | ⊘Not fired | — | — | — | May 14, 2026 | May 21, 2026 |
| 98666800 | Gift card balance question | Solved | Normal | Rufus Steuber | — |  Ignatius Cummerata | vipshipping | 16h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 99217135 | Shipping cost question | Closed | Normal | Rufus Steuber | — |  Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 46452906 | App crashes at checkout | Solved | Normal | Rufus Steuber | — |  Vilma Gusikowski | Phone | shade-match | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 43997432 | App login problem | Solved | Low | Rufus Steuber | — |  Julie Hodkiewicz | bopisfragrance | 16h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 65187265 | Cancel order request | Solved | Low | Rufus Steuber | — |  Kaela Friesen | shippingwholesalebopis | 6h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 81113938 | Pro discount enrollment | Closed | Normal | Rufus Steuber | — |  Kip Schroeder IV | fragrance | 4d 9h | ●Responded | 3/5 | — | — | Apr 16, 2026 | Apr 25, 2026 | |
| 33480202 | Foundation match help | Solved | Normal | Rufus Steuber | — |  Katrina Johns | wholesaleappfragrance | 4h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 48765056 | Return after 30-day window | Solved | Normal | Rufus Steuber | — | Ignatius Cummerata | samples | 2h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 60663963 | BOPIS pickup not ready | Closed | Normal | Rufus Steuber | — | Ignatius Cummerata | wholesale | 5h | ⊘Not fired | — | — | — | Mar 14, 2026 | Mar 16, 2026 | |
| 51130199 | Allergic reaction concern | Closed | Normal | Rufus Steuber | — |  Mr. Eliza Gerhold IV | gift-card | 21h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 17, 2026 | |
| 34090499 | Order arrived damaged | Solved | Normal | Rufus Steuber | — |  Steve O'Conner | Chat | vip | 5h | ●Responded | 2/5 | — | — | Mar 11, 2026 | - |
| 73134514 | BOPIS order cancelled at store | Closed | High | Rufus Steuber | — | Katrina Johns | fragrancegift-card | 3h | ●Responded | 5/5 | — | — | Mar 5, 2026 | Mar 8, 2026 | |
| 74217881 | Price match request | Closed | Normal | Rufus Steuber | — | Kip Schroeder IV | Chat | — | 11h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 18, 2026 |
| 25936755 | Restock alert for backorder | Open | High | Rufus Steuber | — |  Lily Raynor | — | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 16054930 | Insider tier issue | Solved | Urgent | Rufus Steuber | — |  Amely Pacocha | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 92661939 | BOPIS pickup not ready | Closed | Normal | Rufus Steuber | — |  Oscar O'Hara | gift-cardwholesaleapp | 4h | ○Sent, no reply | — | — | — | Jan 18, 2026 | Jan 25, 2026 | |
| 07266836 | Allergic reaction concern | Closed | Urgent | Rufus Steuber | — | Vilma Gusikowski | Phone | refundsamples | 18h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 25, 2026 |
| 13135914 | Store experience feedback | Solved | Low | Rufus Steuber | — | Katrina Johns | fragrance | 16h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - | |
| 49406871 | Item authenticity concern | Closed | Normal | Rufus Steuber | — |  Mr. Cade Senger | — | 10h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |
| 92915785 | Address change after shipping | Solved | High | Rufus Steuber | — |  Dr. Mandy McLaughlin | damagedloyaltyreturns | 1h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 98752564 | Pro discount enrollment | Solved | Normal | Rufus Steuber | — |  Eula McKenzie | Chat | influencerdamagedshipping | 2h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 55234118 | Lost package follow-up | Closed | Normal | Rufus Steuber | — | Mr. Eliza Gerhold IV | Social | shade-matchgift-card | 18h | ⊘Not fired | — | — | — | Dec 16, 2025 | Dec 18, 2025 |
| 80682678 | Address change after shipping | Closed | Normal | Rufus Steuber | — | Oscar O'Hara | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 25, 2025 |
| 76326102 | Question about product ingredients | Solved | Low | Rufus Steuber | — | Lily Raynor | shade-match | 6h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 38158317 | Missing items in shipment | Closed | Low | Rufus Steuber | — |  Mr. Lonie Hudson | Phone | gift-cardwholesale | 3h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 8, 2025 |
| 91620340 | BOPIS order cancelled at store | Closed | Normal | Rufus Steuber | — |  Chaz Renner | — | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | |
| 54169452 | BOPIS pickup not ready | Open | High | Rufus Steuber | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 21927169 | Gift card balance question | Closed | Low | Rufus Steuber | — | Oscar O'Hara | Chat | fragrancevip | 22h | ⊘Not fired | — | — | — | Oct 2, 2025 | Oct 9, 2025 |
| 57511366 | Missing items in shipment | Solved | Normal | Rufus Steuber | — | Steve O'Conner | Chat | vip | 1h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 12134090 | Refund not received | Solved | Low | Rufus Steuber | — | Eula McKenzie | Chat | gift-cardapp | 1d 9h | ⊘Not fired | — | — | — | Sep 17, 2025 | - |
| 91093331 | App login problem | Solved | Low | Rufus Steuber | — | Julie Hodkiewicz | shipping | 2d 13h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 35391707 | Store experience feedback | Solved | Urgent | Rufus Steuber | — | Faith Hilll | wholesaleinfluencer | 1d 17h | ●Responded | 4/5 | — | — | Sep 16, 2025 | - | |
| 60613009 | Missing samples in order | Pending | Normal | Rufus Steuber | — |  Leonard Waters-Howell | samplesinfluencer | - | —Skipped | — | — | — | Aug 30, 2025 | - | |
| 46223697 | Birthday gift not received | Solved | Normal | Rufus Steuber | — |  Jacklyn Dare | Chat | wholesalevipsamples | 1d 2h | ●Responded | 3/5 | — | — | Aug 25, 2025 | - |
| 65226572 | Influencer code not working | Open | Normal | Rufus Steuber | — |  Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 55016537 | Influencer code not working | Pending | Normal | Rufus Steuber | — | Katrina Johns | — | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 39252383 | Question about product ingredients | Solved | High | Rufus Steuber | — | Mr. Lonie Hudson | Social | vip | 14h | ⊘Not fired | — | — | — | Jul 19, 2025 | - |
| 91341997 | Price match request | Solved | Normal | Rufus Steuber | — | Chaz Renner | fragranceapp | 5h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 79299078 | Pro discount enrollment | Closed | Normal | Rufus Steuber | — | Tommy Kuvalis | Chat | — | 1d 17h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 6, 2025 |
| 33393962 | Store experience feedback | Solved | Urgent | Rufus Steuber | — | Mr. Skyla Trantow | Phone | influencerrefundshipping | 20h | ●Responded | 5/5 | — | — | Jun 15, 2025 | - |
| 17952621 | Missing samples in order | Solved | High | Rufus Steuber | — |  Garth Dooley | Chat | wholesaleinfluencerfragrance | 1h | ●Responded | 3/5 | — | — | Jun 8, 2025 | - |
| 17966424 | BOPIS order cancelled at store | Solved | Normal | Rufus Steuber | — | Julie Hodkiewicz | loyaltyreturnsvip | 16h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 03268301 | Gift card balance question | Solved | Normal | Rufus Steuber | — | Vilma Gusikowski | Social | app | 6h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |