Lura Yost V
wilfred.boyer@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17797564 | Order arrived damaged | Solved | Normal | — | Phone | returnsrefundinfluencer | 1d | ○Sent, no reply | — | — | — | May 15, 2026 | - | ||
| 73740260 | Wholesale order question | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | May 13, 2026 | - | ||
| 74281799 | Lost package follow-up | Solved | Low | — | — | 9h | ●Responded | 5/5 | — | — | Apr 23, 2026 | - | |||
| 13189503 | Foundation match help | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | ||
| 93027595 | Pro discount enrollment | Solved | Low | — | shippingdamaged | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - | |||
| 22214269 | Loyalty points not posting | Solved | Low | — | wholesale | 3d | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |||
| 00589739 | Cancel order request | Solved | Normal | — | shade-matchapp | 10h | ●Responded | 4/5 | — | — | Mar 23, 2026 | - | |||
| 83042797 | Influencer code not working | Open | Low | — | damaged | - | —Skipped | — | — | — | Mar 23, 2026 | - | |||
| 99737410 | Return after 30-day window | Solved | Normal | — | Chat | gift-cardapp | 16h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - | ||
| 37284864 | Wholesale order question | Pending | High | — | Chat | fragrancewholesale | - | —Skipped | — | — | — | Mar 19, 2026 | - | ||
| 27139319 | Price match request | Closed | Normal | — | Phone | shippinggift-carddamaged | 1h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 18, 2026 | ||
| 00884683 | Price match request | Solved | Normal | — | Chat | fragrance | 1h | ●Responded | 5/5 | — | — | Mar 13, 2026 | - | ||
| 67250862 | Pro discount enrollment | Pending | High | — | Chat | — | - | —Skipped | — | — | — | Feb 23, 2026 | - | ||
| 51843513 | App crashes at checkout | Solved | Normal | — | Chat | shade-match | 3d 15h | ⊘Not fired | — | — | — | Jan 29, 2026 | - | ||
| 74264588 | Influencer code not working | Solved | Normal | — | Chat | — | 16h | ⊘Not fired | — | — | — | Jan 16, 2026 | - | ||
| 30730745 | Foundation match help | Solved | Urgent | — | returnsfragrance | 10h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |||
| 90564069 | App login problem | Pending | Normal | — | shippingrefund | - | —Skipped | — | — | — | Jan 6, 2026 | - | |||
| 17866669 | App crashes at checkout | Solved | Normal | — | samplesshippingrefund | 11h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |||
| 58323767 | Klarna / Afterpay split issue | Solved | Normal | — | — | 18h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |||
| 37304219 | Birthday gift not received | Closed | Urgent | — | refundapp | 4h | ⊘Not fired | — | — | — | Dec 28, 2025 | Jan 3, 2026 | |||
| 59355158 | Store experience feedback | Closed | Normal | — | gift-cardsamplesloyalty | 1h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 23, 2025 | |||
| 03645645 | Discount code not working | Solved | Normal | — | Chat | vipdamagedbopis | 6h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | ||
| 09278424 | Wrong shade sent | Solved | Normal | — | Chat | fragranceloyaltywholesale | 6h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | ||
| 96662620 | Missing items in shipment | Solved | Normal | — | Chat | gift-cardrefund | 7h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | ||
| 57065301 | BOPIS order cancelled at store | Pending | Normal | — | wholesalegift-card | - | —Skipped | — | — | — | Nov 12, 2025 | - | |||
| 77381318 | Question about product ingredients | Solved | High | — | returns | 7d 20h | ●Responded | 4/11 | — | — | Nov 7, 2025 | - | |||
| 01539102 | App login problem | Solved | Normal | — | Social | loyalty | 6h | ⊘Not fired | — | — | — | Oct 23, 2025 | - | ||
| 13786483 | Loyalty points not posting | Solved | Low | — | Phone | damagedloyalty | 18h | ●Responded | 7/11 | — | — | Oct 14, 2025 | - | ||
| 73248949 | Question about product ingredients | Solved | Normal | — | loyaltyinfluencerwholesale | 6h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |||
| 88934871 | Order arrived damaged | Solved | Normal | — | app | 1d 8h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |||
| 94908521 | Gift card balance question | Closed | Normal | — | Chat | shippingdamagedvip | 2d 21h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 2, 2025 | ||
| 62909951 | Birthday gift not received | Solved | Normal | — | Chat | gift-cardapp | 6h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | ||
| 66081424 | Missing items in shipment | Solved | Normal | — | Chat | shippinginfluencerbopis | 6h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | ||
| 67546296 | Store experience feedback | Solved | Low | — | — | 8h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |||
| 72229371 | Restock alert for backorder | Solved | High | — | Chat | refundwholesalereturns | 1h | ●Responded | 9/11 | — | — | Aug 29, 2025 | - | ||
| 48332525 | Question about product ingredients | Solved | Urgent | — | shippingvip | 11h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |||
| 62153631 | Wrong shade sent | Solved | Normal | — | Phone | bopisvip | 4h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | ||
| 40056257 | Price match request | Solved | Normal | — | loyaltyshade-matchfragrance | 4h | ●Responded | 5/5 | — | — | Aug 7, 2025 | - | |||
| 81370402 | Pro discount enrollment | Closed | Normal | — | loyaltysamplesapp | 4h | ●Responded | 3/5 | — | — | Aug 1, 2025 | Aug 8, 2025 | |||
| 52295458 | Influencer code not working | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |||
| 55315928 | Refund not received | Solved | High | — | appdamagedbopis | 2d 1h | ●Responded | 4/5 | — | — | Jun 13, 2025 | - | |||
| 79904637 | Wholesale order question | Solved | Normal | — | — | 4h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | |||
| 60440309 | Insider tier issue | Solved | Normal | — | refundbopis | 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 35006257 | Missing samples in order | Solved | Normal | — | Chat | samplesloyalty | 5h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | ||
| 02125483 | Where is my order? | Solved | Normal | — | returns | 9h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |||
| 84783385 | Insider tier issue | Open | Urgent | — | Chat | shade-matchfragranceinfluencer | - | —Skipped | — | — | — | Jun 6, 2025 | - | ||
| 94638565 | Lost package follow-up | Solved | Normal | — | Phone | damagedinfluencerloyalty | 21h | ●Responded | 5/5 | — | — | May 31, 2025 | - |