Frank Mante II
brandt_dooley33@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67242822 | Klarna / Afterpay split issue | Closed | Low | Frank Mante II | — |  Dr. Mandy McLaughlin | Chat | shipping | 7h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 53883972 | Address change after shipping | Solved | Normal | Frank Mante II | — |  Amely Pacocha | Phone | app | 2d 23h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 13294145 | Birthday gift not received | Solved | Low | Frank Mante II | — |  Chaz Renner | Phone | returnsinfluencer | 1h | ○Sent, no reply | — | — | — | May 10, 2026 | - |
| 55962253 | Missing samples in order | Solved | Normal | Frank Mante II | — |  Mr. Eliza Gerhold IV | fragrancerefund | 3h | ⊘Not fired | — | — | — | Apr 27, 2026 | - | |
| 54683007 | Refund not received | Closed | Normal | Frank Mante II | — |  Katrina Johns | Chat | gift-cardshade-match | 7h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 |
| 05326692 | Klarna / Afterpay split issue | Solved | Normal | Frank Mante II | — |  Vilma Gusikowski | gift-card | 1d 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 69068744 | Missing items in shipment | Pending | Normal | Frank Mante II | — |  Tommy Kuvalis | Chat | influencerfragranceloyalty | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 68204113 | App crashes at checkout | Pending | Low | Frank Mante II | — |  Ignatius Cummerata | Social | influencer | - | —Skipped | — | — | — | Feb 25, 2026 | - |
| 09331508 | Wrong shade sent | Closed | High | Frank Mante II | — |  Oscar O'Hara | — | 2h | ●Responded | 5/5 | — | — | Feb 12, 2026 | Feb 13, 2026 | |
| 17425543 | Influencer code not working | Solved | Low | Frank Mante II | — |  Jacklyn Dare | Chat | — | 6h | ●Responded | 9/11 | — | — | Feb 6, 2026 | - |
| 22089446 | BOPIS order cancelled at store | Solved | Normal | Frank Mante II | — |  Kaela Friesen | vipwholesaleloyalty | 4h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 66414729 | Restock alert for backorder | Solved | Normal | Frank Mante II | — |  Miss Amber Hintz Sr. | refund | 2d 17h | ●Responded | 3/5 | — | — | Jan 23, 2026 | - | |
| 70369925 | Klarna / Afterpay split issue | Solved | Urgent | Frank Mante II | — | Dr. Mandy McLaughlin | Chat | shipping | 15h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 66481321 | Wholesale order question | Closed | Normal | Frank Mante II | — |  Garth Dooley | shade-match | 15h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 13, 2026 | |
| 44732506 | Birthday gift not received | Closed | Low | Frank Mante II | — |  Julie Hodkiewicz | samplesbopisdamaged | 1d 3h | ●Responded | 4/5 | — | — | Jan 9, 2026 | Jan 15, 2026 | |
| 12166559 | Missing items in shipment | Solved | Low | Frank Mante II | — | Chaz Renner | — | 2d 2h | ●Responded | 4/5 | — | — | Jan 1, 2026 | - | |
| 69070220 | Discount code not working | Closed | Normal | Frank Mante II | — | Oscar O'Hara | Chat | bopiswholesaleshipping | 2h | ○Sent, no reply | — | — | — | Dec 22, 2025 | Dec 26, 2025 |
| 70379213 | Birthday gift not received | Pending | Low | Frank Mante II | — |  Mr. Cade Senger | Chat | shippingrefundapp | - | —Skipped | — | — | — | Dec 3, 2025 | - |
| 32851881 | Allergic reaction concern | Closed | Low | Frank Mante II | — |  Mr. Lonie Hudson | loyaltyfragrancerefund | 9d 4h | ⊘Not fired | — | — | — | Dec 2, 2025 | Dec 18, 2025 | |
| 45843187 | Return after 30-day window | Solved | High | Frank Mante II | — | Dr. Mandy McLaughlin | shade-matchrefunddamaged | 15h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 05601073 | Address change after shipping | Solved | Low | Frank Mante II | — | Chaz Renner | wholesaleshipping | 5h | ⊘Not fired | — | — | — | Nov 10, 2025 | - | |
| 45583243 | Loyalty points not posting | Solved | Urgent | Frank Mante II | — | Jacklyn Dare | bopisreturnsshade-match | 1d 15h | ●Responded | 4/5 | — | — | Nov 10, 2025 | - | |
| 23916484 | Refund not received | Solved | Normal | Frank Mante II | — |  Eula McKenzie | shippingwholesale | 15h | ●Responded | 1/5 | — | — | Oct 24, 2025 | - | |
| 45942818 | Missing samples in order | Solved | Normal | Frank Mante II | — |  Lily Raynor | shippingapp | 9d 8h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 13140796 | Cancel order request | Solved | Normal | Frank Mante II | — |  Mr. Skyla Trantow | refund | 20h | ●Responded | 4/5 | — | — | Oct 14, 2025 | - | |
| 30682680 | Loyalty points not posting | Solved | Normal | Frank Mante II | — |  Kip Schroeder IV | Chat | shippinginfluencerfragrance | 2d 2h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - |
| 72278749 | Lost package follow-up | Solved | Normal | Frank Mante II | — | Miss Amber Hintz Sr. | Phone | — | 1h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - |
| 68964627 | Insider tier issue | Closed | Normal | Frank Mante II | — | Mr. Skyla Trantow | Phone | damagedreturns | 9h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 13, 2025 |
| 93941432 | Where is my order? | Solved | High | Frank Mante II | — | Eula McKenzie | fragrancereturns | 1d 18h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 82570123 | Missing samples in order | Closed | Normal | Frank Mante II | — | Kaela Friesen | Chat | — | 3d 17h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 14, 2025 |
| 36550921 | Return after 30-day window | Solved | Normal | Frank Mante II | — | Tommy Kuvalis | influencer | 1d 22h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |
| 52624171 | Insider tier issue | Solved | Normal | Frank Mante II | — | Tommy Kuvalis | Chat | — | 13h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - |
| 86666938 | Pro discount enrollment | Closed | Normal | Frank Mante II | — | Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 21, 2025 | |
| 21140475 | Birthday gift not received | Solved | Low | Frank Mante II | — | Ignatius Cummerata | app | 3h | ⊘Not fired | — | — | — | Jul 12, 2025 | - | |
| 58712144 | Address change after shipping | Solved | Normal | Frank Mante II | — |  Steve O'Conner | Social | shipping | 21h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 23098584 | Missing items in shipment | Solved | Normal | Frank Mante II | — |  Yazmin Jast | Phone | — | 10h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 90270844 | Wrong shade sent | Solved | Normal | Frank Mante II | — | Mr. Lonie Hudson | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 60414192 | Lost package follow-up | Open | Low | Frank Mante II | — | Amely Pacocha | Phone | — | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 95054866 | App login problem | Solved | Normal | Frank Mante II | — | Tommy Kuvalis | Phone | damagedrefundshade-match | 7h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - |
| 73972291 | Birthday gift not received | Closed | Normal | Frank Mante II | — | Tommy Kuvalis | app | 6h | ⊘Not fired | — | — | — | May 31, 2025 | Jun 2, 2025 | |
| 25035469 | Price match request | Closed | High | Frank Mante II | — | Oscar O'Hara | Social | loyalty | 4h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 1, 2025 |
| 96792227 | Pro discount enrollment | Solved | Normal | Frank Mante II | — | Mr. Eliza Gerhold IV | Chat | influencer | 14h | ●Responded | 5/5 | — | — | May 27, 2025 | - |