Makayla Schowalter III
violet.kirlin@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 86732733 | Refund not received | Pending | Normal | — | Social | influencershipping | - | —Skipped | — | — | — | May 22, 2026 | - | ||
| 44098960 | Insider tier issue | Closed | Urgent | — | vipwholesaleshade-match | 1d 14h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |||
| 39249303 | Store experience feedback | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |||
| 58323268 | Gift card balance question | Solved | Urgent | — | Chat | bopis | 6h | ●Responded | 4/5 | — | — | Apr 4, 2026 | - | ||
| 29282854 | Shipping cost question | Solved | Normal | — | samples | 6h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |||
| 51499384 | Return after 30-day window | Solved | Normal | — | bopisgift-card | 2h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - | |||
| 05622982 | Question about product ingredients | Solved | High | — | shippingshade-matchrefund | 1d 10h | ●Responded | 2/5 | — | — | Mar 6, 2026 | - | |||
| 49458090 | Klarna / Afterpay split issue | Open | Low | — | loyaltyinfluencershipping | - | —Skipped | — | — | — | Feb 20, 2026 | - | |||
| 71225988 | BOPIS pickup not ready | Solved | Normal | — | Chat | — | 12h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | ||
| 04692649 | Missing items in shipment | Pending | Normal | — | Chat | bopisgift-card | - | —Skipped | — | — | — | Feb 14, 2026 | - | ||
| 16209980 | Price match request | Pending | High | — | gift-cardfragrancevip | - | —Skipped | — | — | — | Feb 14, 2026 | - | |||
| 66654751 | Restock alert for backorder | Open | High | — | Social | appsamplesdamaged | - | —Skipped | — | — | — | Feb 9, 2026 | - | ||
| 09973250 | Where is my order? | Solved | Urgent | — | samplesshade-matchreturns | 8d 8h | ●Responded | 2/5 | — | — | Feb 3, 2026 | - | |||
| 82191488 | Item authenticity concern | Closed | Normal | — | Chat | app | 23h | ⊘Not fired | — | — | — | Jan 31, 2026 | Feb 2, 2026 | ||
| 92183577 | App crashes at checkout | Solved | Normal | — | loyaltyfragrance | 1d 17h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |||
| 59227040 | App crashes at checkout | Closed | Normal | — | Chat | returnssamplesshade-match | 6h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 19, 2026 | ||
| 95562343 | Discount code not working | Solved | Low | — | Chat | — | 22h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | ||
| 38581223 | Wholesale order question | Solved | Normal | — | Chat | gift-cardsamplesbopis | 17h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | ||
| 12067022 | Refund not received | Open | Low | — | Chat | — | - | —Skipped | — | — | — | Dec 11, 2025 | - | ||
| 02680368 | Address change after shipping | Closed | Normal | — | Phone | — | 1d 5h | ○Sent, no reply | — | — | — | Dec 1, 2025 | Dec 3, 2025 | ||
| 11220392 | Missing samples in order | Closed | Normal | — | Social | damagedvip | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 91802962 | Insider tier issue | Closed | Normal | — | bopis | 5h | ●Responded | 9/11 | — | — | Nov 10, 2025 | Nov 12, 2025 | |||
| 97679263 | Loyalty points not posting | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - | |||
| 04524259 | Lost package follow-up | Closed | High | — | loyaltyshippingfragrance | 3h | ⊘Not fired | — | — | — | Nov 7, 2025 | Nov 12, 2025 | |||
| 19872229 | App crashes at checkout | Closed | Normal | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | ||
| 43388653 | Gift card balance question | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 1, 2025 | ||
| 90031393 | Lost package follow-up | Closed | Normal | — | Chat | samplesloyalty | 3h | ●Responded | 4/5 | — | — | Oct 15, 2025 | Oct 18, 2025 | ||
| 13558953 | Cancel order request | Open | Low | — | Social | bopisreturns | - | —Skipped | — | — | — | Oct 10, 2025 | - | ||
| 94867580 | Influencer code not working | Solved | Low | — | Chat | influencer | 5h | ⊘Not fired | — | — | — | Oct 1, 2025 | - | ||
| 15074907 | BOPIS order cancelled at store | Solved | Normal | — | influencergift-card | 23h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - | |||
| 90853760 | Refund not received | Closed | Normal | — | — | 3h | ●Responded | 2/5 | — | — | Sep 18, 2025 | Sep 19, 2025 | |||
| 51812945 | Foundation match help | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |||
| 62194656 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | ||
| 37262262 | Missing samples in order | Closed | Normal | — | Chat | damagedwholesaleinfluencer | 10h | ●Responded | 4/5 | — | — | Sep 4, 2025 | Sep 10, 2025 | ||
| 20308158 | Order arrived damaged | Solved | Normal | — | fragrance | 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |||
| 42451155 | Wrong shade sent | Solved | High | — | — | 6h | ●Responded | 5/5 | — | — | Sep 2, 2025 | - | |||
| 38641217 | Pro discount enrollment | Open | Normal | — | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |||
| 72313695 | App login problem | Open | Normal | — | refunddamagedapp | - | —Skipped | — | — | — | Aug 14, 2025 | - | |||
| 44944707 | Insider tier issue | Solved | Normal | — | Chat | vip | 2d 17h | ●Responded | 9/11 | — | — | Aug 7, 2025 | - | ||
| 64556046 | Cancel order request | Solved | High | — | samplesshipping | 1d 5h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |||
| 21383637 | App login problem | Solved | Urgent | — | Chat | appinfluencersamples | 16h | ●Responded | 5/5 | — | — | Jul 13, 2025 | - | ||
| 70821316 | Price match request | Solved | Normal | — | Chat | shipping | 1h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - | ||
| 21567622 | Wholesale order question | Solved | Low | — | shade-matchwholesalesamples | 4h | ●Responded | 4/5 | — | — | Jun 28, 2025 | - | |||
| 51813015 | Store experience feedback | Pending | Low | — | Chat | — | - | —Skipped | — | — | — | Jun 18, 2025 | - | ||
| 91498637 | Price match request | Closed | Normal | — | vip | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 | |||
| 85346929 | Shipping cost question | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | ||
| 22420333 | Loyalty points not posting | Closed | Normal | — | Chat | — | 1h | ●Responded | 2/5 | — | — | May 27, 2025 | Jun 3, 2025 | ||
| 73674986 | Question about product ingredients | Solved | Normal | — | Chat | damagedwholesale | 17h | ⊘Not fired | — | — | — | May 24, 2025 | - |