Tyra Konopelski DDS
rolando.luettgen@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94988014 | Cancel subscription / Auto-replenish | Open | Low | — | — | - | —Skipped | — | — | — | May 15, 2026 | - | |||
| 56625477 | Missing items in shipment | Solved | Normal | — | wholesaleshipping | 6h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |||
| 74209337 | Question about product ingredients | Solved | High | — | Chat | — | 2h | ●Responded | 5/5 | — | — | May 5, 2026 | - | ||
| 96840502 | Refund not received | Pending | Normal | — | Chat | returnsgift-cardapp | - | —Skipped | — | — | — | Apr 30, 2026 | - | ||
| 78684926 | App login problem | Closed | Low | — | appreturns | 6h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 25, 2026 | |||
| 81323203 | Gift card balance question | Closed | Low | — | Chat | samples | 23h | ○Sent, no reply | — | — | — | Apr 19, 2026 | Apr 23, 2026 | ||
| 84598013 | Price match request | Solved | High | — | Chat | fragrancevipreturns | 5h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | ||
| 62789976 | Allergic reaction concern | Solved | High | — | Chat | vip | 5h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | ||
| 64786029 | App login problem | Solved | Normal | — | Chat | — | 14h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | ||
| 13539088 | Lost package follow-up | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |||
| 71856883 | Wholesale order question | Closed | Normal | — | Chat | wholesaleinfluencer | 4d 12h | ●Responded | 3/5 | — | — | Mar 6, 2026 | Mar 15, 2026 | ||
| 19277782 | Question about product ingredients | Closed | Low | — | bopisshade-matchdamaged | 1d | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 23, 2026 | |||
| 74683061 | Order arrived damaged | Solved | Normal | — | Chat | vip | 1h | ●Responded | 9/11 | — | — | Feb 13, 2026 | - | ||
| 82914744 | Store experience feedback | Solved | Normal | — | Chat | wholesaleshippingvip | 11h | ●Responded | 7/11 | — | — | Feb 12, 2026 | - | ||
| 88391987 | Address change after shipping | Solved | Normal | — | shippingfragrance | 5h | ⊘Not fired | — | — | — | Feb 2, 2026 | - | |||
| 86286141 | BOPIS pickup not ready | Pending | Low | — | returnsbopisshade-match | - | —Skipped | — | — | — | Jan 26, 2026 | - | |||
| 43840705 | Klarna / Afterpay split issue | Closed | Normal | — | vipinfluencer | 6h | ○Sent, no reply | — | — | — | Jan 25, 2026 | Jan 31, 2026 | |||
| 77654387 | Refund not received | Solved | Normal | — | influencerreturns | 2d 17h | ⊘Not fired | — | — | — | Jan 19, 2026 | - | |||
| 48935438 | Order arrived damaged | Solved | Normal | — | Chat | damagedfragrance | 11h | ⊘Not fired | — | — | — | Jan 8, 2026 | - | ||
| 08713328 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 2d 23h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - | |||
| 53321708 | Item authenticity concern | Closed | High | — | Chat | gift-cardrefund | 1d 8h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 23, 2025 | ||
| 44208036 | Pro discount enrollment | Solved | Low | — | Chat | refund | 2d 13h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | ||
| 92542267 | Where is my order? | Closed | Low | — | — | 2h | ●Responded | 4/5 | — | — | Dec 3, 2025 | Dec 5, 2025 | |||
| 20243631 | Discount code not working | Solved | Low | — | Chat | wholesale | 5h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | ||
| 46060847 | Where is my order? | Solved | High | — | Chat | fragrancedamaged | 7h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | ||
| 85695037 | Missing items in shipment | Solved | Normal | — | loyaltyshade-match | 2h | ●Responded | 2/5 | — | — | Nov 18, 2025 | - | |||
| 51719155 | Item authenticity concern | Solved | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | ||
| 69404580 | Store experience feedback | Solved | High | — | fragranceinfluencer | 2h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |||
| 37367937 | Klarna / Afterpay split issue | Closed | Urgent | — | Chat | refundfragranceloyalty | 3h | ⊘Not fired | — | — | — | Oct 9, 2025 | Oct 12, 2025 | ||
| 60674044 | Lost package follow-up | Closed | Low | — | loyaltyinfluencer | 5h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 17, 2025 | |||
| 74441247 | Where is my order? | Solved | Normal | — | loyalty | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |||
| 25097064 | Wrong shade sent | Solved | Normal | — | refund | 8h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |||
| 24639217 | BOPIS order cancelled at store | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |||
| 51783045 | Birthday gift not received | Pending | Normal | — | shade-match | - | —Skipped | — | — | — | Aug 14, 2025 | - | |||
| 34598047 | Where is my order? | Solved | Normal | — | Phone | vip | 1h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | ||
| 54580882 | App login problem | Solved | Normal | — | Chat | shade-match | 1d | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | ||
| 98985301 | Discount code not working | Pending | Normal | — | Chat | appreturns | - | —Skipped | — | — | — | Jul 25, 2025 | - | ||
| 82849216 | Restock alert for backorder | Solved | High | — | Chat | — | 16h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | ||
| 07431104 | Missing items in shipment | Solved | Low | — | Social | shade-matchwholesalebopis | 4h | ⊘Not fired | — | — | — | Jul 18, 2025 | - | ||
| 26516298 | Wrong shade sent | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Jul 2, 2025 | - | ||
| 68893449 | Pro discount enrollment | Pending | High | — | damagedgift-card | - | —Skipped | — | — | — | Jun 27, 2025 | - | |||
| 11899120 | Allergic reaction concern | Open | Low | — | Chat | — | - | —Skipped | — | — | — | Jun 17, 2025 | - | ||
| 18681345 | Order arrived damaged | Solved | Normal | — | Phone | — | 2d 9h | ●Responded | 2/5 | — | — | Jun 13, 2025 | - | ||
| 49746550 | Pro discount enrollment | Solved | Low | — | samplesfragrancevip | 1h | ●Responded | 3/5 | — | — | Jun 9, 2025 | - | |||
| 29035780 | Store experience feedback | Closed | Normal | — | Chat | damagedrefund | 2h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 7, 2025 | ||
| 59564768 | Gift card balance question | Closed | High | — | Phone | damagedinfluencerrefund | 5h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 4, 2025 |