Antoinette Schumm
frances_kassulke@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15864840 | Discount code not working | Closed | Normal | Antoinette Schumm | — |  Amely Pacocha | shade-match | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | May 22, 2026 | |
| 94074774 | BOPIS order cancelled at store | Open | Normal | Antoinette Schumm | — |  Mr. Lonie Hudson | influencershade-matchgift-card | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 37183685 | Foundation match help | Open | Normal | Antoinette Schumm | — |  Eula McKenzie | Chat | loyaltyvipsamples | - | —Skipped | — | — | — | Apr 27, 2026 | - |
| 76608729 | Allergic reaction concern | Solved | Normal | Antoinette Schumm | — |  Ignatius Cummerata | wholesalesamples | 2h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 15568490 | Missing items in shipment | Pending | Normal | Antoinette Schumm | — |  Leonard Waters-Howell | shipping | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 68510360 | Price match request | Pending | Normal | Antoinette Schumm | — |  Kip Schroeder IV | Phone | returnsshipping | - | —Skipped | — | — | — | Mar 18, 2026 | - |
| 02672866 | Loyalty points not posting | Solved | Normal | Antoinette Schumm | — |  Yazmin Jast | Chat | loyalty | 12h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 05577150 | Wrong shade sent | Closed | Normal | Antoinette Schumm | — | Amely Pacocha | — | 1d 22h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 15, 2026 | |
| 92010142 | App crashes at checkout | Solved | Normal | Antoinette Schumm | — | Amely Pacocha | Chat | loyaltysamples | 2d 5h | ●Responded | 7/11 | — | — | Feb 27, 2026 | - |
| 45983288 | Order arrived damaged | Solved | High | Antoinette Schumm | — | Ignatius Cummerata | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 85631904 | Order arrived damaged | Solved | Normal | Antoinette Schumm | — |  Chaz Renner | Chat | bopisvip | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 15234447 | Wrong shade sent | Closed | Low | Antoinette Schumm | — | Mr. Lonie Hudson | damagedsamplesinfluencer | 7d 1h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 27, 2026 | |
| 24198759 | Cancel order request | Solved | Normal | Antoinette Schumm | — |  Dr. Mandy McLaughlin | wholesaledamagedreturns | 22h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 18336897 | Foundation match help | Solved | Normal | Antoinette Schumm | — |  Kaela Friesen | Chat | vipinfluencerreturns | 1d | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 13210203 | Foundation match help | Closed | Low | Antoinette Schumm | — |  Katrina Johns | gift-cardapp | 7d 8h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 28, 2025 | |
| 46710224 | Price match request | Solved | Normal | Antoinette Schumm | — |  Garth Dooley | Social | shade-matchbopis | 23h | ⊘Not fired | — | — | — | Nov 28, 2025 | - |
| 08363833 | Klarna / Afterpay split issue | Solved | Low | Antoinette Schumm | — |  Jacklyn Dare | gift-cardshippingsamples | 8h | ⊘Not fired | — | — | — | Nov 24, 2025 | - | |
| 31190982 | Gift card balance question | Closed | Low | Antoinette Schumm | — |  Mr. Skyla Trantow | Chat | gift-card | 5h | ⊘Not fired | — | — | — | Nov 5, 2025 | Nov 11, 2025 |
| 06173463 | Item authenticity concern | Closed | Normal | Antoinette Schumm | — | Kip Schroeder IV | — | 6h | ⊘Not fired | — | — | — | Oct 29, 2025 | Nov 3, 2025 | |
| 67604720 | Allergic reaction concern | Closed | Low | Antoinette Schumm | — |  Faith Hilll | bopis | 2d 17h | ●Responded | 4/5 | — | — | Oct 25, 2025 | Nov 2, 2025 | |
| 63832188 | Item authenticity concern | Pending | High | Antoinette Schumm | — |  Lily Raynor | — | - | —Skipped | — | — | — | Oct 25, 2025 | - | |
| 10159212 | Cancel subscription / Auto-replenish | Solved | Normal | Antoinette Schumm | — |  Vilma Gusikowski | Chat | shippingwholesalegift-card | 19h | ●Responded | 5/5 | — | — | Oct 11, 2025 | - |
| 02096857 | Discount code not working | Solved | Normal | Antoinette Schumm | — | Mr. Lonie Hudson | Chat | gift-cardbopis | 22h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 35378106 | Shipping cost question | Pending | Normal | Antoinette Schumm | — | Eula McKenzie | Phone | fragrancegift-card | - | —Skipped | — | — | — | Sep 18, 2025 | - |
| 24066180 | Loyalty points not posting | Closed | Low | Antoinette Schumm | — | Ignatius Cummerata | Phone | bopis | 2h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 14, 2025 |
| 43300217 | Missing samples in order | Open | Normal | Antoinette Schumm | — | Yazmin Jast | — | - | —Skipped | — | — | — | Aug 30, 2025 | - | |
| 95009357 | Klarna / Afterpay split issue | Closed | Normal | Antoinette Schumm | — | Vilma Gusikowski | refunddamagedfragrance | 3h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 31, 2025 | |
| 18734277 | App login problem | Closed | Normal | Antoinette Schumm | — | Leonard Waters-Howell | fragrancewholesalegift-card | 13h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 6, 2025 | |
| 88412202 | Loyalty points not posting | Solved | Normal | Antoinette Schumm | — | Dr. Mandy McLaughlin | Chat | — | 1d 3h | ●Responded | 4/5 | — | — | Jul 25, 2025 | - |
| 83337777 | Shipping cost question | Solved | Normal | Antoinette Schumm | — |  Darryl Jacobi | loyaltyapp | 2d 6h | ●Responded | 2/5 | — | — | Jul 18, 2025 | - | |
| 65358256 | Wrong shade sent | Solved | Normal | Antoinette Schumm | — | Amely Pacocha | appsamplesshipping | 2h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 04581935 | Loyalty points not posting | Solved | Normal | Antoinette Schumm | — | Chaz Renner | bopis | 17h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - | |
| 89004584 | Address change after shipping | Closed | Low | Antoinette Schumm | — |  Mr. Cade Senger | — | 8d 12h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 24, 2025 | |
| 65846950 | Order arrived damaged | Solved | Low | Antoinette Schumm | — |  Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 03684693 | Gift card balance question | Pending | Normal | Antoinette Schumm | — | Dr. Mandy McLaughlin | refund | - | —Skipped | — | — | — | Jun 5, 2025 | - | |
| 37284741 | Klarna / Afterpay split issue | Solved | High | Antoinette Schumm | — | Yazmin Jast | Phone | vipappbopis | 10h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 00136746 | Item authenticity concern | Solved | Normal | Antoinette Schumm | — |  Steve O'Conner | refundshippingshade-match | 8h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 89162950 | Address change after shipping | Closed | Low | Antoinette Schumm | — |  Mr. Eliza Gerhold IV | damagedappfragrance | 21h | ○Sent, no reply | — | — | — | May 24, 2025 | May 31, 2025 |