Dariana Bradtke
mara_stokes76@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17866380 | Return after 30-day window | Closed | Normal | — | Phone | returns | 18h | ●Responded | 4/5 | — | — | May 21, 2026 | May 29, 2026 | ||
| 10572548 | Lost package follow-up | Solved | Low | — | Phone | fragrancevipshade-match | 1h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | ||
| 56162004 | Loyalty points not posting | Solved | Normal | — | wholesalerefund | 5h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |||
| 78005590 | Birthday gift not received | Closed | Normal | — | loyalty | 3d 12h | ●Responded | 3/5 | — | — | Mar 31, 2026 | Apr 8, 2026 | |||
| 86073190 | Missing samples in order | Closed | Normal | — | — | 20h | ●Responded | 4/5 | — | — | Mar 29, 2026 | Mar 31, 2026 | |||
| 39646990 | Wholesale order question | Solved | Normal | — | shippinggift-cardreturns | 1d | ●Responded | 5/5 | — | — | Mar 19, 2026 | - | |||
| 14009086 | Question about product ingredients | Pending | High | — | bopis | - | —Skipped | — | — | — | Mar 18, 2026 | - | |||
| 03112815 | Cancel order request | Closed | Normal | — | returns | 23h | ⊘Not fired | — | — | — | Mar 18, 2026 | Mar 25, 2026 | |||
| 60565587 | Question about product ingredients | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |||
| 52742611 | BOPIS pickup not ready | Closed | High | — | vipgift-card | 2d 16h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 5, 2026 | |||
| 13161809 | Price match request | Solved | High | — | — | 10h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - | |||
| 92596287 | Return after 30-day window | Solved | Normal | — | refundbopis | 11h | ●Responded | 5/5 | — | — | Jan 26, 2026 | - | |||
| 45752620 | Allergic reaction concern | Solved | Normal | — | shipping | 5h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |||
| 60016014 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | wholesaleshade-matchshipping | 2d 2h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | ||
| 35434191 | Wrong shade sent | Solved | Normal | — | Social | — | 2d 5h | ⊘Not fired | — | — | — | Jan 10, 2026 | - | ||
| 31012849 | Loyalty points not posting | Solved | Normal | — | Phone | — | 2h | ●Responded | 10/11 | — | — | Jan 5, 2026 | - | ||
| 15862340 | Missing items in shipment | Solved | Normal | — | Chat | samples | 2d 2h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | ||
| 25394441 | Restock alert for backorder | Closed | Normal | — | refundreturnsfragrance | 7h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 4, 2026 | |||
| 16841583 | Where is my order? | Closed | Normal | — | bopisvip | 6h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 79933874 | Cancel order request | Open | High | — | shippingrefundfragrance | - | —Skipped | — | — | — | Dec 9, 2025 | - | |||
| 37622316 | Refund not received | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |||
| 40612314 | Influencer code not working | Solved | Normal | — | returnsinfluencer | 6h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |||
| 10020046 | Discount code not working | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |||
| 70032169 | BOPIS order cancelled at store | Solved | Normal | — | damagedbopisapp | 6d 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |||
| 62604125 | Klarna / Afterpay split issue | Solved | Normal | — | shade-matchapprefund | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |||
| 99190981 | Wrong shade sent | Solved | Normal | — | Chat | — | 18h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | ||
| 90005147 | Missing samples in order | Solved | Normal | — | Chat | returnsinfluencerloyalty | 1d 7h | ●Responded | 1/5 | — | — | Oct 10, 2025 | - | ||
| 00609780 | App crashes at checkout | Pending | Low | — | Social | — | - | —Skipped | — | — | — | Sep 27, 2025 | - | ||
| 33037648 | BOPIS pickup not ready | Pending | Normal | — | gift-cardshipping | - | —Skipped | — | — | — | Sep 22, 2025 | - | |||
| 45676565 | Wrong shade sent | Open | Normal | — | — | - | —Skipped | — | — | — | Sep 12, 2025 | - | |||
| 74723956 | Return after 30-day window | Solved | Normal | — | vipfragranceshade-match | 8d 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | |||
| 83816818 | Insider tier issue | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 9, 2025 | |||
| 06750854 | Klarna / Afterpay split issue | Solved | High | — | fragrancerefundreturns | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |||
| 70917018 | Birthday gift not received | Open | Low | — | shippingdamagedvip | - | —Skipped | — | — | — | Jul 28, 2025 | - | |||
| 52865733 | Return after 30-day window | Closed | Normal | — | — | 15h | ●Responded | 5/5 | — | — | Jul 16, 2025 | Jul 23, 2025 | |||
| 76825996 | Cancel order request | Solved | Urgent | — | fragrancebopis | 22h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |||
| 73420505 | Refund not received | Solved | Normal | — | damaged | 6h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - | |||
| 53899234 | Restock alert for backorder | Closed | Normal | — | wholesalerefundinfluencer | 1h | ●Responded | 5/5 | — | — | Jun 3, 2025 | Jun 4, 2025 |